March 2018 - dev - OTRS mailing lists

Linking javascript with templates
by Alexis HAUSER 15 Mar '18

15 Mar '18

Hi, I would like to add some javascript from Agent interface to Customer interface. In css, you only have to use the class names of HTML templates to choose what you do. But how do you tell OTRS, "I want to load this javascript file for this page"... I don't see the same class name from OTRS templates in javascript files... Any clue ? Best regards Alexis

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Showing the names of the previous Agent Owner
by Alexis HAUSER 12 Mar '18

12 Mar '18

hi, Is there a way to show the previous agent owner of a ticket into the note ? In ticket::frontend::agentticketowner###body, I've tried to set <OTRS_OWNER_UserFirstname> or parameters of this kind : [% Data.Name | html %] but none of them seem to display inside the note. Best Regards Alexis

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Associating services with links
by Alexis HAUSER 08 Mar '18

08 Mar '18

Hi, I would like to associate services with links. How can I do that ? Is it possible for example to use the services comments for that ? i.e. something like http://www.mywebsite.com/test.cgi?number=[% Data.Service.Comment | uri %] ...? Best Regards Alexis

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