April 2006 - dev - OTRS mailing lists

RE: FW: [dev] Connect emails to the otrs system
by Mamakwa M. Sefiri 19 Apr '06

19 Apr '06

I do not understand, I am just asking an innocent question. -----Original Message----- From: Christian Schoepplein [mailto:christian.schoepplein@otrs.com] Sent: 19 April 2006 12:30 PM To: Development community of OTRS.org Subject: Re: FW: [dev] Connect emails to the otrs system Hello, On Mi, Apr 19, 2006 at 11:56:47 +0200, Mamakwa M. Sefiri wrote: >Is it possible for me to get the answer, on the request below today? Please see http://www.otrs.com/en/support/ if you need contemporary ans guaranteed support. Unfortunatly it is not possible to help with the information you have provided. Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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Add fields in Notifications
by vee na 19 Apr '06

19 Apr '06

Hi All, Can anyone lead me to the path where we can field values from other tables to the notifications sent to the customer. Thanks in Advance Regards, Veena A --------------------------------- Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.

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Connect emails to the otrs system
by Mamakwa M. Sefiri 19 Apr '06

19 Apr '06

Good day I have installed otrs 2.0.4 on a SUSE Linux box. I need to connect emails on the system. I have tried the fetchmailrc and procmailrc and still it is not working. I can only get emails that are send only if the user is logged onto the system. Is it possible that users can send request to the system using outlook to a specified email address Thanks in advance

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inetinfo.exe error
by Brett Gruchow 19 Apr '06

19 Apr '06

I just installed otrs on my IIS box. I have all the Perl installed (I think) and I am getting an Inetinfo.exe application error "The exception unknown software exception (oxc00000fd) occurred in the application at ...." The only info I can find is that I need to upgrade my Service pack. I am running on 2000 pro with SP 4 installed. Any idea's? Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net

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RE: [dev] FW: fetchmailrc
by Mamakwa M. Sefiri 19 Apr '06

19 Apr '06

Sorry I am using SUSE Linux. -----Original Message----- From: Christian Schoepplein [mailto:christian.schoepplein@otrs.com] Sent: 18 April 2006 04:23 PM To: Development community of OTRS.org Subject: Re: [dev] FW: fetchmailrc Hello, On Di, Apr 18, 2006 at 02:58:32 +0200, Mamakwa M. Sefiri wrote: >It is orts 2.0.4 running on a linux box Sorry, this isn't enough info :(. Which linux distro are you using? Please think about our commercial support offerings, we can help you much easier this way. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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RE: [dev] FW: fetchmailrc
by Mamakwa M. Sefiri 18 Apr '06

18 Apr '06

It is orts 2.0.4 running on a linux box -----Original Message----- From: Christian Schoepplein [mailto:christian.schoepplein@otrs.com] Sent: 18 April 2006 02:44 PM To: Development community of OTRS.org Subject: Re: [dev] FW: fetchmailrc Hello, which system are you using (linux distro, OTRS version, e.g.)? How is OTRS installed? Best regards, Christian On Tue, Apr 18, 2006 at 02:08:21PM +0200, Mamakwa M. Sefiri wrote: >Thanks, but please help me as I do not understand, I have just installed >the system. I need the exact steps on how to do the email setup > >-----Original Message----- >From: Christian Schoepplein [mailto:christian.schoepplein@otrs.com] >Sent: 18 April 2006 01:50 PM >To: Development community of OTRS.org >Subject: Re: [dev] FW: fetchmailrc > >Hi, > >On Tue, Apr 18, 2006 at 01:39:52PM +0200, Mamakwa M. Sefiri wrote: >>Please advice about the query below. I need to get emails send to the >>system. > >Sorry, if you need support in a given range of time, you can get >commercial suppot packages from ((otrs)). Please see > >http://www.otrs.com/en/support/ > >for more infos. > >>Please help I need to to activate the fetchmailrc I do not not where. I >>have find the fetchmailrc.dist and I understand I need to copy it >>somewhere. > >Look into the directory of the otrs user (e.g. /opt/otrs). There the >file shuld be located. Change it for your needs and copy it to >.fetchmailrc. > >Now fetchmail can be executed from a cron job. On SUSE systems all >should work out of the box, if you have installed OTRS on another system > >you need to provide more infos. > >Best regards, >christian > >-- >((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 > http://www.otrs.com/ :: Communication with success! > >_______________________________________________ >OTRS mailing list: dev - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/dev >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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RE: [dev] FW: fetchmailrc
by Mamakwa M. Sefiri 18 Apr '06

18 Apr '06

Thanks, but please help me as I do not understand, I have just installed the system. I need the exact steps on how to do the email setup -----Original Message----- From: Christian Schoepplein [mailto:christian.schoepplein@otrs.com] Sent: 18 April 2006 01:50 PM To: Development community of OTRS.org Subject: Re: [dev] FW: fetchmailrc Hi, On Tue, Apr 18, 2006 at 01:39:52PM +0200, Mamakwa M. Sefiri wrote: >Please advice about the query below. I need to get emails send to the >system. Sorry, if you need support in a given range of time, you can get commercial suppot packages from ((otrs)). Please see http://www.otrs.com/en/support/ for more infos. >Please help I need to to activate the fetchmailrc I do not not where. I >have find the fetchmailrc.dist and I understand I need to copy it >somewhere. Look into the directory of the otrs user (e.g. /opt/otrs). There the file shuld be located. Change it for your needs and copy it to .fetchmailrc. Now fetchmail can be executed from a cron job. On SUSE systems all should work out of the box, if you have installed OTRS on another system you need to provide more infos. Best regards, christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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FW: fetchmailrc
by Mamakwa M. Sefiri 18 Apr '06

18 Apr '06

Good day Please advice about the query below. I need to get emails send to the system. Thanks Mamakwa -----Original Message----- From: Mamakwa M. Sefiri Sent: 18 April 2006 11:02 AM To: 'Development community of OTRS.org' Subject: fetchmailrc Please help I need to to activate the fetchmailrc I do not not where. I have find the fetchmailrc.dist and I understand I need to copy it somewhere. Please help

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fetchmailrc
by Mamakwa M. Sefiri 18 Apr '06

18 Apr '06

Please help I need to to activate the fetchmailrc I do not not where. I have find the fetchmailrc.dist and I understand I need to copy it somewhere. Please help

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RE: [dev] want to remove the Language completely partonthe loginwindow, please advice.
by Mamakwa M. Sefiri 13 Apr '06

13 Apr '06

Good day I need to activate my emails on the system, please advice how and where on the system can I do it Thanks Mamakwa

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