December 2008 - dev - OTRS mailing lists

Feature request: response template -> next ticket state
by Sascha.Rommelfangen＠ses-astra.com 17 Jan '11

17 Jan '11

Hi, I have a suggestion for OTRS, probably someone wants to implement this: When creating a response template (Admin Area -> Responses; AdminResponse.pm), it would be nice to have the possibility to define the next ticket state. For example: I have a 'CloseWithStateExplanation' template, and often people forget to change the next ticket state. The result is a nice explanation about the state ('closed'), but the state is of course still 'open'. Best regards, Sascha Rommelfangen

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Answer templates
by Yasir M. Arsanukaev 23 Jan '09

23 Jan '09

Can you add such a feature that a user can insert a text into a ticket being closed from a predefined set of sentences? The diffs and sql script are attached and tested with 2.3.3. Thanks. -- Yasir M. Arsanukaev - IT dept JSC "Amurmetal", Russian Federation phone +7 (4217) 529-576 # ---------------------------------------------------------- # create table note_library # ---------------------------------------------------------- CREATE TABLE note_library ( id SMALLINT NOT NULL AUTO_INCREMENT, name VARCHAR (250) NOT NULL, comments VARCHAR (250), type_id SMALLINT NOT NULL, valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); ALTER TABLE note_library ADD FOREIGN KEY (create_by) REFERENCES system_user (id); ALTER TABLE note_library ADD FOREIGN KEY (change_by) REFERENCES system_user (id); ALTER TABLE note_library ADD FOREIGN KEY (valid_id) REFERENCES valid (id); # ---------------------------------------------------------- # insert into table note_library # ---------------------------------------------------------- INSERT INTO note_library (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('User made everything himself/herself.', 'User made everything himself/herself', 1, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO note_library (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('Program installation completed...', 'Program installation...', 3, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO note_library (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('closed unsuccessful', 'Ticket is closed unsuccessful.', 3, 1, 1, current_timestamp, 1, current_timestamp); --- AgentTicketClose.dtl.dist 2008-12-30 09:58:09.000000000 +1000 +++ AgentTicketClose.dtl 2008-12-30 09:43:00.000000000 +1000 @@ -200,6 +200,16 @@ $Env{"Box0"}<a href="#attachment" onmouseover="window.status='$JSText{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"} </td> </tr> + + + + <tr> + <td colspan="2" class="contentkey">$Data{"AutoText"}:</td> + <td class="contentvalue">$Data{"AutoTextStrg"}</td> + </tr> + + + <tr> <td colspan="2" class="contentkey">$Text{"Text"}:</td> <td class="contentvalue"> --- AgentTicketClose.pm.dist 2008-12-30 09:57:32.000000000 +1000 +++ AgentTicketClose.pm 2008-12-30 09:55:54.000000000 +1000 @@ -1075,6 +1075,8 @@ ); } + + # show attachments for my $DataRef ( @{ $Param{Attachments} } ) { $Self->{LayoutObject}->Block( @@ -1083,6 +1085,37 @@ ); } + my %AutoText = () ; + my %NoteTypes1 = $Self->{DBObject}->GetTableData( + Table => 'note_library', + Valid => 1, + What => 'id, name' + ); + + $AutoText{SelectedID}=''; + $AutoText{Selected}=''; + + my %NoteTypes2 = () ; + foreach my $Key (keys %NoteTypes1) { + $AutoText{Selected}=$NoteTypes1{$Key} ; + $NoteTypes2{$NoteTypes1{$Key}}=$NoteTypes1{$Key}; + } + my %Data1=(); + $Data1{'AutoTextStrg'} = $Self->{LayoutObject}->OptionStrgHashRef( + Data => \%NoteTypes2, + Name => 'NewAutoTextID', + %AutoText, + ); + $Data1{'AutoTextStrg'}.="<input type=button value=+ name=NewAutoButtonID " ; + $Data1{'AutoTextStrg'}.="OnClick=\"Body.value+=NewAutoTextID.options[NewAutoTextID.selectedIndex].value ;\">"; + + $Data1{'AutoText'}='AutoText'; + + $Self->{LayoutObject}->Block( + Name => 'AutoText', + Data => {%Data1}, + ); + # build ArticleTypeID string my %ArticleType = (); if ( !$Param{ArticleTypeID} ) {

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Re: [dev] dev Digest, Vol 65, Issue 6
by miguelangel.vaquero＠bricsnet.es 10 Dec '08

10 Dec '08

La siguiente cuenta ha sido invalidada, póngase en contacto a través de info(a)bricsnet.es

3 2

Re: [dev] dev Digest, Vol 65, Issue 7
by miguelangel.vaquero＠bricsnet.es 10 Dec '08

10 Dec '08

La siguiente cuenta ha sido invalidada, póngase en contacto a través de info(a)bricsnet.es

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OTRS LDAP Authentication problem
by Abcd Efgh 10 Dec '08

10 Dec '08

Hi All, I am facing a serious issue on configuring OTRS with LDAP authentication. I have installed OTRS in a Windows server and tried to configure Config.pm for ldap authentication, with the following option $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'xxx.xxx.xxx.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=xxx,dc=xxx,dc=xxx,dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'ldap-userid'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password'; under the following line # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # But while log in OTRS am getting the following error in the log [Wed Dec 10 16:01:18 2008][Notice][Kernel::System::Auth::LDAP::Auth] User: User-name authentication failed, no LDAP entry found!BaseDN='DC=xxx,DC=xxx,DC=xxx,DC=com', Filter='(uid=username)', (REMOTE_ADDR: 127.0.0.1). I am not that good in Perl. Can any one assist me how to troubleshoot this issue and what is the exact coding should I place in config.pm file to get authenticate with LDAP. Thanks & Regards, Senthil D -- _______________________________________________ Search for products and services at: http://search.mail.com

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Re: [dev] dev Digest, Vol 65, Issue 5
by miguelangel.vaquero＠bricsnet.es 08 Dec '08

08 Dec '08

La siguiente cuenta ha sido invalidada, póngase en contacto a través de info(a)bricsnet.es

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Re: [dev] dev Digest, Vol 65, Issue 4
by miguelangel.vaquero＠bricsnet.es 07 Dec '08

07 Dec '08

La siguiente cuenta ha sido invalidada, póngase en contacto a través de info(a)bricsnet.es

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Re: [dev] dev Digest, Vol 65, Issue 3
by miguelangel.vaquero＠bricsnet.es 06 Dec '08

06 Dec '08

La siguiente cuenta ha sido invalidada, póngase en contacto a través de info(a)bricsnet.es

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Re: [dev] dev Digest, Vol 65, Issue 2
by miguelangel.vaquero＠bricsnet.es 05 Dec '08

05 Dec '08

La siguiente cuenta ha sido invalidada, póngase en contacto a través de info(a)bricsnet.es

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Re: [dev] dev Digest, Vol 65, Issue 1
by miguelangel.vaquero＠bricsnet.es 04 Dec '08

04 Dec '08

La siguiente cuenta ha sido invalidada, póngase en contacto a través de info(a)bricsnet.es

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