November 2002 - otrs - OTRS mailing lists

problems with ldap auth
by Wiktor Wodecki 05 Dec '02

05 Dec '02

Hello, I'm trying to use an ldap directory for authentication. It seems to auth me correctly (I fiddled around a bit to see if it really does), however I cannot log in. This is what the otrs writes into the logfile: Nov 29 13:58:15 mail1 OTRS-CGI[25572]: [Notice][Kernel::System::Auth::LDAP::Auth] User: wwodecki logged in (REMOTE_ADDR: 192.168.154.150). Nov 29 13:58:15 mail1 OTRS-CGI[25572]: [Notice][Kernel::System::User::GetUserData] Panic! No UserData for user: 'wwodecki'!!! -- Regards, Wiktor Wodecki

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Customer Session automatic closing when closing ie.
by Diego Fernandez 29 Nov '02

29 Nov '02

I need that Customer sessions close automatically when Customer close his browser. is that possible? Thanks.

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AW: [otrs] session to old
by Krcek, David 29 Nov '02

29 Nov '02

Hi Martin, After I installed the Perl 5.6.1 (the former version was 5.0.6) it works now. Regards David -----Ursprüngliche Nachricht----- Von: Krcek, David [mailto:david.krcek@ibex-ag.de] Gesendet: Freitag, 29. November 2002 14:41 An: 'OTRS(a)otrs.org' Betreff: AW: [otrs] session to old Hi Martin, The Syntax is Ok and the Session;odule was already set to "Kernel::System::AuthSession::IPC" David -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Freitag, 29. November 2002 12:42 An: otrs(a)otrs.org Cc: david_krcek(a)ibex-ag.de Betreff: Re: [otrs] session to old Hi David, On Fri, Nov 29, 2002 at 12:27:18PM +0100, Krcek, David wrote: > > Strange! What OTRS version do you use? > Version 0.5-Beta8 > Free-bsd is in Version: 4.7 It looks like the Kernel/Config/Session.pm is broken. Check it with "cd $OTRS_HOME" and "perl -cw Kernel/Config/Session.pm". Is the syntax OK? If it's OK, try to change the SessionModule to "Kernel::System::AuthSession::IPC" (don't forget to restart the webserver if you use mod_perl). And now? > > PS: You have to be subscribed on the list to post on it! :) > Ähhh i'm join the list.... Ja, but not with the sender address. Sender is your_name@tld and the subscribed is your.name@tld. > Hmm that's strange :) :) > David Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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AW: [otrs] session to old
by Krcek, David 29 Nov '02

29 Nov '02

Hi Martin, The Syntax is Ok and the Session;odule was already set to "Kernel::System::AuthSession::IPC" David -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Freitag, 29. November 2002 12:42 An: otrs(a)otrs.org Cc: david_krcek(a)ibex-ag.de Betreff: Re: [otrs] session to old Hi David, On Fri, Nov 29, 2002 at 12:27:18PM +0100, Krcek, David wrote: > > Strange! What OTRS version do you use? > Version 0.5-Beta8 > Free-bsd is in Version: 4.7 It looks like the Kernel/Config/Session.pm is broken. Check it with "cd $OTRS_HOME" and "perl -cw Kernel/Config/Session.pm". Is the syntax OK? If it's OK, try to change the SessionModule to "Kernel::System::AuthSession::IPC" (don't forget to restart the webserver if you use mod_perl). And now? > > PS: You have to be subscribed on the list to post on it! :) > Ähhh i'm join the list.... Ja, but not with the sender address. Sender is your_name@tld and the subscribed is your.name@tld. > Hmm that's strange :) :) > David Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.

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[PATCH] enchant LDAP auth
by Wiktor Wodecki 29 Nov '02

29 Nov '02

Hi there, this patch enchants LDAP auth module to support group authentication. so user will be only authenticated against if they are in an aproperiate group. I used posixgroups, but since you can define anything as the access_attr this shouldn't be much of a problem -- Regards, Wiktor Wodecki

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AW: [otrs] session to old
by Krcek, David 29 Nov '02

29 Nov '02

Hi Martin, > Strange! What OTRS version do you use? Version 0.5-Beta8 Free-bsd is in Version: 4.7 > PS: You have to be subscribed on the list to post on it! :) Ähhh i'm join the list.... Hmm that's strange :) David -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Freitag, 29. November 2002 12:19 An: otrs(a)otrs.org Cc: david_krcek(a)ibex-ag.de Betreff: Re: [otrs] session to old Hi David, On Fri, Nov 29, 2002 at 11:09:11AM +0100, Krcek, David wrote: > I've installed OTRS on freebsd. If I try my first login in, I get the > message 'Session to old' on index.pl. In the Logfile httpd-errlog I > get the message: '[Fri Nov 29 11:07:19 2002] > index.pl: Use of uninitialized value at > /opt/OpenTRS/bin/cgi-bin/../../Kernel/System/AuthSession/DB.pm line > 99.' What's wrong ? Strange! What OTRS version do you use? PS: You have to be subscribed on the list to post on it! :) > Regards > David yours faithfully Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 12:14pm up 36 days, 14:48, 5 users, load average: 0.03, 0.09, 0.07

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session to old
by Krcek, David 29 Nov '02

29 Nov '02

Hi, I've installed OTRS on freebsd. If I try my first login in, I get the message 'Session to old' on index.pl. In the Logfile httpd-errlog I get the message: '[Fri Nov 29 11:07:19 2002] index.pl: Use of uninitialized value at /opt/OpenTRS/bin/cgi-bin/../../Kernel/System/AuthSession/DB.pm line 99.' What's wrong ? Regards David

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warning or error? from perl bin/CheckDB.pl
by murahashi 29 Nov '02

29 Nov '02

Hi,list I'm new on the list. I am trying to localize otrs from Asia now. I installed 0.5 BETA8 and perl -cw bin/cgi-bin/index.pl showed OK! But perl bin/CheckDB.pl showed the message below. Does any one know which it is OK or NG? Cobalt Raq3, version 5.005_03 built for i386-linux [otrs@www OpenTRS]$ perl bin/CheckDB.pl Constant subroutine __need___va_list undefined at /usr/lib/perl5/5.00503/i386-linux/stdarg.ph line 9. It looks Ok! Thank you. KidaNet Business

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Selecting salutations
by Christoph Kaulich 29 Nov '02

29 Nov '02

Hello, i have a small problem. I have queues separated for products being supported. As german company we want write german answers to our german customers, and english answers to our international customers. But there is no way to switch salutations within a queue, or haven't I found it ?? Has someone an idea to manage this, without 2 languauge text in the salutation. Thanks Christoph

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adding a customer user
by Jon Conkle 26 Nov '02

26 Nov '02

For 'customeruser' in the admin area, you can add a user to the database and create a login, right? is there any way for a customer to do this themselves? As in, a customer goes to the website, wants to put in a trouble ticket, but has never been here before. They can't login until a username and password are issued to them. is there a pre-login page for new customers that would allow a customer to submit a username (their email address) and a password, and then they can go to the login page and continue from there? That way the customer doesn't have to submit a request for a login, wait for a reply and then go log in.. All customers would have the same limited priveleges. -- Jon Conkle

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