December 2002 - otrs - OTRS mailing lists

RE: [otrs] Use of uninitialized value at .../bin/..//Kernel/Syste m/AuthSessi on/IPC.pm line 324.
by Horna, Thomas 12 Dec '02

12 Dec '02

Yeah... thx :) Thomas W. Horna >-----Original Message----- >From: Martin Edenhofer [mailto:martin@edenhofer.de] >Sent: Thursday, December 12, 2002 1:11 AM >To: otrs(a)otrs.org >Subject: Re: [otrs] Use of uninitialized value at >.../bin/..//Kernel/System/AuthSessi on/IPC.pm line 324. > > >Hi Thomas, > >On Wed, Dec 11, 2002 at 08:40:38PM +0100, Horna, Thomas wrote: >> I have an error when running DeleteSessionID.pl (cron job), hier an >> extract.... >> >> # bin/DeleteSessionIDs.pl --expired >> DeleteSessionIDs.pl <Revision 1.5> - delete all existing or >expired session >> ids >> Copyright (c) 2002 Martin Edenhofer <martin(a)otrs.org> >> Delele all expired session ids: >> Use of uninitialized value at >> /usr/opt/OpenTRS/bin/..//Kernel/System/AuthSession/IPC.pm line 324. >> >> It is -- if (!$String) { -- >> line in this excerpt as I understood... >> >> my $Self = shift; >> my %Param = @_; >> my @SessionIDs = (); >> # -- >> # read data >> # -- >> my $String; >> shmread($Self->{Key}, $String, 0, $Self->{IPCSize}) || die "$!"; >> if (!$String) { >> return; >> } >> # -- >> # split data >> # -- >> >> I have Perl v5.6.1 built for i386-openbsd. Sorry but I am >new at Perl... 8) > >No problem! :) > >> Can someone help me? > >Is it working if you change it to: > >[...] > # -- > # read data > # -- > my $String = ''; >[...] > >> regards, >> Thomas W. Horna > > Martin > >-- >Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Use of uninitialized value at .../bin/..//Kernel/System/AuthSessi on/IPC.pm line 324.
by Horna, Thomas 12 Dec '02

12 Dec '02

Hi! I have an error when running DeleteSessionID.pl (cron job), hier an extract.... # bin/DeleteSessionIDs.pl --expired DeleteSessionIDs.pl <Revision 1.5> - delete all existing or expired session ids Copyright (c) 2002 Martin Edenhofer <martin(a)otrs.org> Delele all expired session ids: Use of uninitialized value at /usr/opt/OpenTRS/bin/..//Kernel/System/AuthSession/IPC.pm line 324. It is -- if (!$String) { -- line in this excerpt as I understood... my $Self = shift; my %Param = @_; my @SessionIDs = (); # -- # read data # -- my $String; shmread($Self->{Key}, $String, 0, $Self->{IPCSize}) || die "$!"; if (!$String) { return; } # -- # split data # -- I have Perl v5.6.1 built for i386-openbsd. Sorry but I am new at Perl... 8) Can someone help me? regards, Thomas W. Horna

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Display of Status etc.
by Krcek, David 11 Dec '02

11 Dec '02

Hi Martin, our customer wanna see the status of their tickets (status, what was done and so one), but they shouldn't have to login to the otrs. Is there something in the system or in your pipe or must we develop something ? Regards David

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RE: [otrs] Stats error
by Horna, Thomas 11 Dec '02

11 Dec '02

Hi again... Hm, it seems this error occurs only when I use Internet Explorer 6.0 Service Pack 1 ... Version 5.5, 6.0 and Netscape seems ok.... ? -----Originalnachricht----- Von: Krcek, David An: 'otrs(a)otrs.org' Gesendet: 10.12.02 08:08 Betreff: AW: [otrs] Stats error Hi Martin, hi Thomas, It looks like a Perl version error. <snip> in @INC (@INC contains: /usr/opt/OpenTRS/bin/cgi-bin/../.. /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 . /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503) at /usr/local/lib/perl5/site_perl/5.005/Mail/Field/Date.pm line 14. Please send mail to this site's webmaster for help. Content-type: text/html </snip> The stable version with mkstats runs on perl5.6.1. Maybe you've installed the perl5.6.1 with ports but you forgot the 'user perl ports' command. Cu David -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Dienstag, 10. Dezember 2002 00:28 An: otrs(a)otrs.org Betreff: Re: [otrs] Stats error Hi Thomas, On Tue, Dec 10, 2002 at 12:10:00AM +0100, Horna, Thomas wrote: > I have strange Problem. When I run mkstats.pl everything seems fine... > but when I click on Stats, I can´t get picture. When I click on > Picture link I receive these strange error in Browser: > ------ > Software error: > Can't locate Date/Format.pm in @INC (@INC contains: > /usr/opt/OpenTRS/bin/cgi-bin/../.. > [...] > what can this be? Strange! Everything is working? You receive email? Anyway, try to remove "use Kernel::System::Ticket;" and "$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);" from bin/cgi-bin/pic.pl -=> Restart the webserver if you use mod_perl -=> Is it working now? > regards, > Thomas W. Horna Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Customer ID
by Diego Fernandez 10 Dec '02

10 Dec '02

Hi Martin, What was "Customer ID" thought for? Thanks, Diego.

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AW: [otrs] Display of Status etc.
by Krcek, David 10 Dec '02

10 Dec '02

Hi Martin, Yes that's it. You guy's do a great job. Thx. David -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Dienstag, 10. Dezember 2002 16:43 An: otrs(a)otrs.org Betreff: Re: [otrs] Display of Status etc. Hi David, On Tue, Dec 10, 2002 at 08:23:11AM +0100, Krcek, David wrote: > our customer wanna see the status of their tickets (status, what was > done and so one), but they shouldn't have to login to the otrs. Is > there something in the system or in your pipe or must we develop > something ? Im not sure. Maybe you are looking for a customer frontend? Try: http://demo.otrs.org/otrs/customer.pl Is it what you want? > Regards > David Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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maybe I'm to dumb, but how do I use the cvs version...
by Wiktor Wodecki 10 Dec '02

10 Dec '02

hi there, I downloaded the cvs version of otrs, but somehow I cannot see a script or some documentation how to set up the software now. For example, the provided Config.pm.dist looks incomplete and needs some more additions. Somebody please enlight me -- Regards, Wiktor Wodecki

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AW: [otrs] Stats error
by Krcek, David 10 Dec '02

10 Dec '02

Hi Martin, hi Thomas, It looks like a Perl version error. <snip> in @INC (@INC contains: /usr/opt/OpenTRS/bin/cgi-bin/../.. /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 . /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503) at /usr/local/lib/perl5/site_perl/5.005/Mail/Field/Date.pm line 14. Please send mail to this site's webmaster for help. Content-type: text/html </snip> The stable version with mkstats runs on perl5.6.1. Maybe you've installed the perl5.6.1 with ports but you forgot the 'user perl ports' command. Cu David -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Dienstag, 10. Dezember 2002 00:28 An: otrs(a)otrs.org Betreff: Re: [otrs] Stats error Hi Thomas, On Tue, Dec 10, 2002 at 12:10:00AM +0100, Horna, Thomas wrote: > I have strange Problem. When I run mkstats.pl everything seems fine... > but when I click on Stats, I can´t get picture. When I click on > Picture link I receive these strange error in Browser: > ------ > Software error: > Can't locate Date/Format.pm in @INC (@INC contains: > /usr/opt/OpenTRS/bin/cgi-bin/../.. > [...] > what can this be? Strange! Everything is working? You receive email? Anyway, try to remove "use Kernel::System::Ticket;" and "$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);" from bin/cgi-bin/pic.pl -=> Restart the webserver if you use mod_perl -=> Is it working now? > regards, > Thomas W. Horna Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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index.pl
by Jon Conkle 09 Dec '02

09 Dec '02

Any ideas as to why when i try going to the admin login page in a browser it automatically tries downloading index.pl instead of serving the page, and how i can fix this? customer login works just fine.. -- Jon Conkle Technical Sales and Support 1308 Dealers Ave. New Orleans, LA 70123 US Toll Free: 800-291-0523 Local/Int'l: 504-736-9187 Fax: 504-736-9175

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Re: [otrs] Problem with @INC and mkStats.pl
by Horna, Thomas 09 Dec '02

09 Dec '02

Sorry for wrong Header, this mail should be answer to problem with GD module :) -----Originalnachricht----- Von: Horna, Thomas An: 'Martin Edenhofer '; 'otrs(a)otrs.org ' Gesendet: 09.12.02 23:57 Betreff: AW: [otrs] Internal server error at Agent compose 'empty answer' Hi, I hope I can help with this info: If You want to know (for sure) which modules are installed, then use pmtools. Here is short description what they can: ---- The pmtools suite written by Tom Christiansen to help navigate and manage Perl module installations. You can obtain them at http://language.perl.com/misc/pmtools-1.00.tar.gz.

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