June 2002 - otrs - OTRS mailing lists

Error Message When Accessing The FAQ
by Len Burns 29 Jun '02

29 Jun '02

Good Day folks, I am playing with OTRS, by the way, under NetBSD-1.5.1 I386, and all seems well. The installation went very smoothly. I do have one odd thing, that I also noticed on the demo, when I try to access the FAQ after login, I see the following: Error: Action 'AgentFAQ' not found! Comment: Perhaps the admin forgot to load "Kernel::Modules::AgentFAQ"! Handle: /usr/pkg/lib/perl5/site_perl/5.6.1/i386-netbsd/Apache/Registry.pm Modulefile: /usr/local/OpenTRS/OpenTRS/bin/cgi-bin/index.pl Module: Apache::ROOT::otrs::index_2epl (v 1.30) Subfunction: Apache::ROOT::otrs::index_2epl::handler Line: 311 Did I miss something on the installation, forget to load something? Thanks for all your work on this, it looks outstanding. -Len

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using groups !
by Scott Brewerton 27 Jun '02

27 Jun '02

hi have just got otrs-0.5 beta 6 up and running, looks cool, but something I can't quite work out how do you add/remove users from groups ? the [ User <http://otrs/otrs/index.pl?SessionID=10df28c73d652dcf7b13d4bb461efbbe34& Action=AdminUserGroup> <-> Groups ] link lists the groups, but if you selectone, it just lists the members (so far every user I have added), you don't seem to be able to remove people or add others ! any suggestions ? thanks _Scott

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Attachment in Mozilla
by Christoph Kaulich 27 Jun '02

27 Jun '02

Hello, when I am try to save attachments from my mails out of otrs, the files are one sign longer, and in hexedit I can see that a 0A is appended to the files. This prevends e.g gunzip to open these files. As browser I am using mozilla 1.0.0 on a SuSE machine. Maybe someone can fix this bug? Thanks Christoph

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RE: [otrs] Webserver (Apache) httpd.conf
by Dan Rau 26 Jun '02

26 Jun '02

Thank you for the reply. I added a <VirtualHost> as follows: <VirtualHost xxx.xxx.xxx.xxx:80> User otrs Group users DocumentRoot /opt/OpenTRS ServerName help.mydomain.com </VirtualHost> When I ran apachectl configtest, I received the following error: "User cannot occur within <VirtualHost> section" I'm running Apache 2.0.36 (can't get the .39 version to compile) Can you paste in your <VirtualHost> section? Thank you, Dan Rau 303-394-3006 (office) 303-619-1904 (mobile) 630-566-3378 (fax) -----Original Message----- From: Pablo Ruiz Garcia [mailto:pruiz@ip6seguridad.com] Sent: Tuesday, June 25, 2002 12:59 AM To: otrs(a)otrs.org Subject: Re: [otrs] Webserver (Apache) httpd.conf Use a VirtualHost directive with a new user/group, I do that ;) -- Pablo Ruiz Garcia (Pci) Consultor de Seguridad - Tiger Team IP6 Seguridad (pruiz(a)ip6seguridad.com) http://www.ip6seguridad.com/pgp/pruiz.asc ----- Original Message ----- From: "Dan Rau" <drau(a)thomacressey.com> To: <otrs(a)otrs.org> Sent: Tuesday, June 25, 2002 1:37 AM Subject: [otrs] Webserver (Apache) httpd.conf > The README.webserver instructions says: > "Change the webserver user (normaly wwwrun) to the OpenTRS user > (otrs)." > > I run my webserver as user "nobody" and it is not possible to change > it to something else since I have many sites hosted here that are > currently using "nobody". > > When replying to a support email, I get the following error: > > mkdir /opt/OpenTRS/var/article/2002/06/24/30: Permission denied at > ../../Kernel/System/Article.pm line 124 > > The ownership for those folders is otrs:users If I change ownership to > nobody:nobody, it will work for this session but the next sessions > tries to do the mkdir as otrs again. > > Is it possible to make OTRS use nobody:nobody as my user name and > group name? > > Dan Rau > 303-394-3006 (office) > 303-619-1904 (mobile) > 630-566-3378 (fax) > _______________________________________________ > OpenTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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RE: [otrs] Qmail and OTRS
by Dan Rau 25 Jun '02

25 Jun '02

Changing "otrs(a)mydomain.com" to simply "otrs" did the trick. My qmail is adding the "@mydomain.com" . I've added a .qmail-support entry in otrs(a)mydomain.com with "| /var/qmail/bin/preline procmail" in it and I'm now getting my mail processed into the otrs system. Thank you very much, Dan Rau 303-394-3006 (office) 303-619-1904 (mobile) 630-566-3378 (fax) -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Saturday, June 22, 2002 3:14 PM To: otrs(a)otrs.org Subject: Re: [otrs] Qmail and OTRS Hi Dan, On Sat, Jun 22, 2002 at 02:46:01PM -0500, Dan Rau wrote: > I'm still getting a bounced message (no such mailbox)to the sender of > mail addressed to support(a)mydomain.com. See the transcript from my > mail log below. > > The email address that I am trying to get to otrs@localhost is > support(a)mydomain.com > > I put the following line in ~optrs/.qmail "| /var/qmail/bin/preline > procmail" > > In the folder /home/vpopmail/domains/mydomain.com is a file > .qmail-support that simply has "&otrs@localhost" in it. > > I do not have a file called .qmail-support in my /var/qmail/alias > folder. > > I will settle for using an alias since there will be very few queues > on this system so I don't mind manually adding aliases if necessary. Ok. It looks like qmail is looking for user otrs@localhost. Try just otrs instead of otrs@localhost (be sure that the user otrs exists). Still a bounced message? ;-/ > Thanks, > > Dan Rau Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Webserver (Apache) httpd.conf
by Dan Rau 25 Jun '02

25 Jun '02

The README.webserver instructions says: "Change the webserver user (normaly wwwrun) to the OpenTRS user (otrs)." I run my webserver as user "nobody" and it is not possible to change it to something else since I have many sites hosted here that are currently using "nobody". When replying to a support email, I get the following error: mkdir /opt/OpenTRS/var/article/2002/06/24/30: Permission denied at ../../Kernel/System/Article.pm line 124 The ownership for those folders is otrs:users If I change ownership to nobody:nobody, it will work for this session but the next sessions tries to do the mkdir as otrs again. Is it possible to make OTRS use nobody:nobody as my user name and group name? Dan Rau 303-394-3006 (office) 303-619-1904 (mobile) 630-566-3378 (fax)

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No autoresponse and notify mails
by Tom Schröder 24 Jun '02

24 Jun '02

Hi, is there any cronjob that will handle the autoresponse or notify mails? I activated them in the configuration but get no mail. "Normal" answer mails from an agent are working just fine. Maybe you have a point where I can look to track this issue. have fun, bye!tom -- Tom Schroeder Systemadministrator _____________________________________________________________________ TILL.DE Internet Solutions fon 0531 . 39023921 Arlette S. Riediger fax 0531 . 39023929 Hamburger Str. 273a mailto: ts(a)till.de 38114 Braunschweig http://www.till.de

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help with inital postgres tables !??
by Scott Brewerton 24 Jun '02

24 Jun '02

hi I've just CSV'd down OpenTRS, but I'm having some trouble trying to use it with Postgres (I know it's only really been tested with MySQL, but I am being forced to use Postgres from higher up) when I try to run the table creation script, it doesn't seem to like the (0) after the timestamp entries !! will it harm the system if I remove them so the entries simply read create_time timestamp NOT NULL, create_by integer NOT NULL, change_time timestamp NOT NULL, change_by integer NOT NULL, ?? it is also complaining about 'serial8' on the 'article' table :o( any hints on how to force the tables and seeding process through ?? thanks _scott

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Definition of a Ticket Number
by Stefan Schmidt 24 Jun '02

24 Jun '02

Hi, where can I define, how the ticket number is composed? In Config.pm I found the System ID. The rest of the number is an increasing count. Can I define something like it was in STTS, eg. Date, System IT, daily count? TIA, Stefan -- Stefan Schmidt Email: jsj(a)jsj.dyndns.org jsj(a)exsuse.de Bremen jsj-hb(a)t-online.de s.schmidt(a)iu-bremen.de

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OpenTRS logo wanted!
by Martin Edenhofer 23 Jun '02

23 Jun '02

Hi, we need a OpenTRS logo for our website and banners for friendly websites. Any suggestions? PS: Your help is very appreciated! Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.

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