December 2004 - otrs - OTRS mailing lists

Installing OTRS with Apache2 and Mysql 4.1.xx
by Laurent GALAIS 23 Dec '04

23 Dec '04

Hello, I'm trying to install OTRS 1.3.2 on Suse Linux 8.2 glibc2.3 (otrs-1.3.2-01.i386.rpm) with the following constraint: - Apache2 - MySql 4.1 Looks like the rpm dependencies needed are Apache(1) and MySql 3.23 by default. Making this work with Apache2 is easy but MySql is a little bit more tricky using installer.pl through the WebServer as the Doc recommends. Anyway, I already invest some time and find some ideas to solve some of the problems, but I was just wondering if someone already tried this config and maybe and a step by step sequence ... would save me some time. ... or maybe MySql 3.23 is a prerequisites ? Thanks ! Laurent

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PostMaster.pl as postfix transport
by Raphaël 'SurcouF' Bordet 23 Dec '04

23 Dec '04

H, I'm using postfix and cyrus-imapd on a rhel 3 and I would like to create a transport for otrs instead of using POP3. I can't use procmail because I'm using cyrus and sieve doesn't support pipe to command. As I read in documentation[1], PostMaster.pl recevied mail from standart input (like it's done with procmail configuration). I've set this following transport in postfix configuration file: --( /etc/postfix/master.cf )-- # OTRS otrs unix - n n - - pipe user=otrs argv=/opt/otrs/bin/PostMaster.pl --8<-- I've tried both transport_maps and virtual_transport_maps directives but I'm using a external ldap database to store users and virtual have the precedence on transport, according to "big picture"[2] of postfix... --( /etc/postfix/main.cf )-- virtual_mailbox_maps = ldap:demat virtual_alias_maps = ldap:demat virtual_transport_maps = hash:/etc/postfix/transport --8<-- How can I set otrs as a transport for postfix in this case ? Regards, [1]: http://doc.otrs.org/1.3/en/html/receiving-email-cmd.html#AEN642 [2]: http://www.postfix.org/big-picture.html -- Raphaël 'SurcouF' Bordet http://debianfr.net/ | surcouf at debianfr dot net

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Installation help - hosted acct (LAMP- Red Hat Enterp 3 etc.)
by s taylor 23 Dec '04

23 Dec '04

Hello. I am a novice at an install like OTRS. I've installed other programs but this one has me stumped. I'm on a shared hosted (virtual) account with the following setup: Linux Red Hat Enterprise 3 v.8; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0 I have root & shell access but cannot modify webserver files, nor can I have file ownership as webserver apache, etc. I have owner and group under my account. The hosted server has the following installed: mod_perl, sendmail, GD installed and NOT LDAP. Can I install OTRS with this setup and on this shared host server? I really hope so. So far, I tried the tar'd version, but became confused in the File Permission step 7: didn't know in the Red Hat example (SetPermissions.sh /opt/otrs otrs apache apache apache) what values to use as is and which values to revise, especially since I can't use 'webserver' permission; I can only use my account info for owner/group. Also, I didn't see how the install progressed from /opt/otrs to /otrs without the 'opt' subdir (Step 8 & beyond no longer referred to the 'opt' subdir). Is it something that is done during the SetPermissions.sh script? I also tried to use the Linux rpm file, but it said it could find 'sendmail' nor 'mod_perl' dependencies, even though they exist. I ran the command, 'rpm -ivh /tmp/otrs.rpm' found on the SUSE instructions since I couldn't find instructions for the Linux rpm file. I do, however, admit I have absolutely no clue what I'm doing here and have never used an 'rpm' distribution before. Again, I'd really like to be able to install this application on this server so I can encourage my clients to use OTRS, also. I believe it could be really great! PLEASE HELP! Thanks in advance.

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RE: [otrs] Multiple authentication modules
by Covert, Jake 22 Dec '04

22 Dec '04

Anyone have any ideas about this (authenticating to multiple domains...)? Jake ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Covert, Jake Sent: Tuesday, December 14, 2004 6:35 AM To: otrs(a)otrs.org Subject: [otrs] Multiple authentication modules As a follow on to my previous question about being able to authenticate against multiple domains, here's another: Is it possible to authenticate against an LDAP database for {CustomerUser1} and then authenticate against the DB for {CustomerUser2}? I can't quite seem to get Customer::AuthModule::DB and ustomer::AuthModule::LDAP to both load for each customer set... The reason I ask, is that I have some users in my Active Directory that are not allowed to have email addresses. Unfortunately, this means they can't log in to OTRS as I have it set up, as the email field is required I guess. (This kinda leads into yet another question: Can you have users that DON"T have email? Odd question, I know, as this is an email-based system...) Thanks in advance. :-) Jake Covert

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Re: otrs Digest, Vol 17, Issue 43
by Ronny 22 Dec '04

22 Dec '04

Can some one do something pliz Thanks Ronny otrs-request(a)otrs.org wrote: >Send otrs mailing list submissions to > otrs(a)otrs.org > >To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs >or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > >You can reach the person managing the list at > otrs-owner(a)otrs.org > >When replying, please edit your Subject line so it is more specific >than "Re: Contents of otrs digest..." > > >Today's Topics: > > 1. Re: > Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<otrs@holmium>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(Autom > (Automated Response) (Tom Bew) > 2. Re: > Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<otrs@holmium>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(Au > (Automated Response) (Tom Bew) > > >---------------------------------------------------------------------- > >Message: 1 >Date: Tue, 21 Dec 2004 17:34:13 +0000 >From: "Tom Bew" <TBew(a)bottomline.co.uk> >Subject: Re: > Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<otrs@holmium>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(Autom > (Automated Response) >To: <otrs(a)otrs.org> >Message-ID: <s1c85ea6.080(a)www4.bottomline.co.uk> >Content-Type: text/plain; charset=ISO-8859-1 > >I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 17:19 >>> >>>> >>>> > >STOP SENDING THIS EMAIL!!! > > >----- Original Message ----- >From: "Tom Bew" <TBew(a)bottomline.co.uk> >To: <otrs(a)otrs.org> >Sent: Tuesday, December 21, 2004 5:02 PM >Subject: >Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<otrs@holmium>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(Automated >Response) > > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 17:01 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 17:00 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:58 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:57 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:56 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:55 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:53 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:52 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:51 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:50 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:49 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:48 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:47 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:45 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:45 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:39 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:37 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:36 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:35 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:34 >>> >>>> >>>> > >I am now out of the office until Tuesday 4 January. If your matter is urgent >please email IT User Support or call 0118 982 2344. > >Many Thanks > >Tom Bew > > > >>>>otrs 12/21/04 16:33 >>> >>>> >>>> > >NOTICE: This email originated from a source external to Bottomline >Technologies >Europe. As the internet is not a secure environment you may wish to verify >the contents. Any email entering or leaving the Bottomline Technologies >Europe >Corporate Email System may be subject to archival and review by someone >other >than the intended recipient. >=========< postmaster(a)bottomline.co.uk >========== > >I believe it is what happens when the first ticket comes into the system. >Once the value is initialized after the first ticket, everything works. > >I installed last night and I saw the same thing when I POP'ed my first >message. > >Bug fix! > >Beckman > >On Tue, 21 Dec 2004, Doug Hall wrote: > > > >>What does this mean? >> >>-----Original Message----- >>From: Cron Daemon [mailto:root@holmium.butchers.local] >>Sent: 21 December 2004 09:36 >>To: Doug Hall >>Subject: Cron <otrs@holmium> $HOME/bin/PostMasterPOP3.pl >> /dev/null >> >>Use of uninitialized value in split at >>/opt/otrs/Kernel/System/Ticket/Number/Date.pm line 42. >> >>********************************************************************** >>This email and any files transmitted with it are confidential and >>intended solely for the use of the individual or entity to whom they >>are addressed. If you have received this email in error please notify >>the system manager. >> >>This footnote also confirms that this email message has been swept by >>MIMEsweeper for the presence of computer viruses. >> >>www.clearswift.com >>********************************************************************** >> >>_______________________________________________ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support oder Consulting fu"r Ihr OTRS System? >> >> >> > >--------------------------------------------------------------------------- >Peter Beckman Internet Guy >beckman(a)purplecow.com http://www.purplecow.com/ >--------------------------------------------------------------------------- >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=> http://www.otrs.de/ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting fu"r Ihr OTRS System? >=http://www.otrs.de/ > > > > -- *************************************************************************** / ''We can't become what we need to be by remaining what we are''\ \ ,, ,,/ ***************************************************************************

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Sorry, mail loop is stoped now!
by Martin Edenhofer 21 Dec '04

21 Dec '04

Hi, sorry, for the mail loop, stoped it now. Thanks! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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Visibility of the queues
by Erol YILDIZ 21 Dec '04

21 Dec '04

Hi, Is it possible to create a queue which is not visible to the customers and can only be seen by agents just for ticket movement? Thanks. -- Erol YILDIZ

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Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<otrs@holmium>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse) (Automated Response)
by Tom Bew 21 Dec '04

21 Dec '04

I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:03 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:02 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:01 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:00 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:58 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:57 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:56 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:55 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:53 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:52 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:51 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:50 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:49 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:48 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:47 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:45 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:45 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:39 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:37 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:36 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:35 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:34 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:33 >>> NOTICE: This email originated from a source external to Bottomline Technologies Europe. As the internet is not a secure environment you may wish to verify the contents. Any email entering or leaving the Bottomline Technologies Europe Corporate Email System may be subject to archival and review by someone other than the intended recipient. =========< postmaster(a)bottomline.co.uk >========== I believe it is what happens when the first ticket comes into the system. Once the value is initialized after the first ticket, everything works. I installed last night and I saw the same thing when I POP'ed my first message. Bug fix! Beckman On Tue, 21 Dec 2004, Doug Hall wrote: > What does this mean? > > -----Original Message----- > From: Cron Daemon [mailto:root@holmium.butchers.local] > Sent: 21 December 2004 09:36 > To: Doug Hall > Subject: Cron <otrs@holmium> $HOME/bin/PostMasterPOP3.pl >> /dev/null > > Use of uninitialized value in split at > /opt/otrs/Kernel/System/Ticket/Number/Date.pm line 42. > > ********************************************************************** > This email and any files transmitted with it are confidential and > intended solely for the use of the individual or entity to whom they > are addressed. If you have received this email in error please notify > the system manager. > > This footnote also confirms that this email message has been swept by > MIMEsweeper for the presence of computer viruses. > > www.clearswift.com > ********************************************************************** > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman(a)purplecow.com http://www.purplecow.com/ --------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? 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4 3

Audible notifications of tickets
by wayy2be 21 Dec '04

21 Dec '04

Does OTRS have the ability to provide audible notifications of tickets when they arrive? I know OTRS has the ability to send an email when a new ticket arrives, but what other options does it have? Also is there a way to browse closed tickets other than searching for them? Thanks. --------------------------------- Do you Yahoo!? Take Yahoo! Mail with you! Get it on your mobile phone.

3 2

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<otrs@holmium>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedRespons(Automated Response) (Automated Response)
by Tom Bew 21 Dec '04

21 Dec '04

I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:25 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:18 >>> ----- Original Message ----- From: "Tom Bew" <TBew(a)bottomline.co.uk> To: <otrs(a)otrs.org> Sent: Tuesday, December 21, 2004 5:12 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<otrs@holmium>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse) (Automated Response) I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:11 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:10 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:09 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:07 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:06 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:05 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:04 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:03 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:02 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:01 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 17:00 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:58 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:57 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:56 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:55 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:53 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:52 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:51 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:50 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:49 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:48 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:47 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:45 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:45 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:39 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:37 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:36 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:35 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:34 >>> I am now out of the office until Tuesday 4 January. If your matter is urgent please email IT User Support or call 0118 982 2344. Many Thanks Tom Bew >>> otrs 12/21/04 16:33 >>> NOTICE: This email originated from a source external to Bottomline Technologies Europe. As the internet is not a secure environment you may wish to verify the contents. Any email entering or leaving the Bottomline Technologies Europe Corporate Email System may be subject to archival and review by someone other than the intended recipient. =========< postmaster(a)bottomline.co.uk >========== I believe it is what happens when the first ticket comes into the system. Once the value is initialized after the first ticket, everything works. I installed last night and I saw the same thing when I POP'ed my first message. Bug fix! Beckman On Tue, 21 Dec 2004, Doug Hall wrote: > What does this mean? > > -----Original Message----- > From: Cron Daemon [mailto:root@holmium.butchers.local] > Sent: 21 December 2004 09:36 > To: Doug Hall > Subject: Cron <otrs@holmium> $HOME/bin/PostMasterPOP3.pl >> /dev/null > > Use of uninitialized value in split at > /opt/otrs/Kernel/System/Ticket/Number/Date.pm line 42. > > ********************************************************************** > This email and any files transmitted with it are confidential and > intended solely for the use of the individual or entity to whom they > are addressed. If you have received this email in error please notify > the system manager. > > This footnote also confirms that this email message has been swept by > MIMEsweeper for the presence of computer viruses. > > www.clearswift.com > ********************************************************************** > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman(a)purplecow.com http://www.purplecow.com/ --------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.296 / Virus Database: 265.6.2 - Release Date: 20/12/2004 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.296 / Virus Database: 265.6.2 - Release Date: 20/12/2004 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

1 0