April 2004 - otrs - OTRS mailing lists

RE: [otrs] problems sending emails
by Tyler Hepworth 17 Apr '04

17 Apr '04

Adrián Deccico wrote: > Thanks for the info, I have test Mercury with Outlook Express > with the same Config.pm settings and is working fine, but > Otrs allways said me the same > > Error: SMTP authentication failed! Enable debug for more info! > > This is my Config.pm file > > # $Self->{SessionUseCookie} = 0; > $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; > $Self->{'SendmailModule::Host'} = '127.0.0.1'; > $Self->{'SendmailModule::Port'} = '25'; > $Self->{'SendmailModule::AuthUser'} = 'Admin'; > $Self->{'SendmailModule::AuthPassword'} = 'asaptel'; > You are trying to use Mercury for your outgoing email as well as incoming email? And you can send mail to the outside world through Mercury when using Outlook Express, but not OTRS? Hmm, try looking in otrs\var\log\otrs.log to see what it has to say about it. It might give you more information. Outside of that, I don't know what to say. I am not using Mercury for any type of mail. I am getting and sending my mail through an exchange server. Tyler

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RE: [otrs] problems sending emails
by Tyler Hepworth 16 Apr '04

16 Apr '04

Deccico Adrian wrote: > Hi I have running OTRS in a Windows 2000 Server with the > default configuration except for the Apache that is working > in 8080 port. > > Everything works fine but I have problems sending emails. > Always I get this error page: > > > > Error: SMTP authentication failed! Enable debug for more info! > Comment: Bug Report: > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: MSWin32 > Time: Fri Apr 16 > 16:07:59 2004 > > Message: SMTP authentication failed! Enable debug for more info! > I am running my platform on Windows XP and had a similar problem. It turned out that I did not provide the correct username and password for my SMTP host. Use this snippet of perl code to make sure you are passing the proper credentials and server to the program use Net::POP3; my $User = "username"; my $Password = "some-pass"; my $Host = "smtpserver.example.com"; # connect to host my $PopObject = Net::POP3->new($Host, Timeout => '60', Debug => '1'); if (!$PopObject) { warn "Host could not be contacted\n"; } # authentcation my $NOM = $PopObject->login($User, $Password); if (!defined($NOM)) { warn "Authentication failed\n"; } Whatever you place in the $User, $Password, and $Host fields should be indentical to whatever you enter in your Config.pm file in the sendmail settings: $Self->{'SendmailModule::Host'} = 'smtpserver.example.com'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'username'; $Self->{'SendmailModule::AuthPassword'} = 'some-pass';

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problems sending emails
by Deccico Adrian 16 Apr '04

16 Apr '04

Hi I have running OTRS in a Windows 2000 Server with the default configuration except for the Apache that is working in 8080 port. Everything works fine but I have problems sending emails. Always I get this error page: Error: SMTP authentication failed! Enable debug for more info! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: MSWin32 Time: Fri Apr 16 16:07:59 2004 Message: SMTP authentication failed! Enable debug for more info! Traceback (592): Module: Kernel::System::Email::SMTP::Send (v1.6) Line: 105 Module: Kernel::System::Email::Send (v1.3) Line: 108 Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 185 Module: Kernel::Modules::AgentEmail::Run (v1.4) Line: 345 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 154 Module: ModPerl::Registry::handler (v1.99) Line: 16 Please, anyone can give an advice? best regards Adrian Deccico -- NEU : GMX Internet.FreeDSL Ab sofort DSL-Tarif ohne Grundgebühr: http://www.gmx.net/info

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AW: [otrs] How to change the Standard colors for the Agent / Admin /Customer -Areas ?
by Stoetzel Ralf 16 Apr '04

16 Apr '04

Ok, found it in the meantime. Thanks anyway. Regards Ralf _____ Von: Stoetzel Ralf Gesendet: Freitag, 16. April 2004 21:04 An: otrs(a)otrs.org Betreff: [otrs] How to change the Standard colors for the Agent / Admin /Customer -Areas ? Hi, we would like to change the Standard colors of the System in the Agent / Customer / Admin Area. This was easy for the Login.dtl, Header.dtl and Footer.dtl. But from where does the i.e. Agent - Area get the background color information from ? Help would be appreciated. Regards Ralf wir würden gerne die Standardfarben wie z.B. die Hintergrundfarbe des Agentbereiches ändern. Allerdings können wir die Stelle nicht finden an der das geändert werden kann. Das war problemlos für Login.dtl, Header.dtl und Footer.dtl. Aber wo gehts das für den Rest. Gruss Ralf

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How to change the Standard colors for the Agent / Admin / Customer -Areas ?
by Stoetzel Ralf 16 Apr '04

16 Apr '04

Hi, we would like to change the Standard colors of the System in the Agent / Customer / Admin Area. This was easy for the Login.dtl, Header.dtl and Footer.dtl. But from where does the i.e. Agent - Area get the background color information from ? Help would be appreciated. Regards Ralf wir würden gerne die Standardfarben wie z.B. die Hintergrundfarbe des Agentbereiches ändern. Allerdings können wir die Stelle nicht finden an der das geändert werden kann. Das war problemlos für Login.dtl, Header.dtl und Footer.dtl. Aber wo gehts das für den Rest. Gruss Ralf

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RE: [otrs] autoreplys
by Covert, Jake 16 Apr '04

16 Apr '04

I kind of like them. That way I know when I come upon a ticket that a given reponse went out to the user and when. (Good paper trail...) Jake Damian Fuentes wrote: > i notice the auto-replies and followup replies are in the ticket. is > there a way to not include them since they are just waste of space in > the ticket. I like the auto-replies but for purposes of confirmation > and convenience in replying but they take up space when viewing the > ticket. Thanks.

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autoreplys
by Damian Fuentes 16 Apr '04

16 Apr '04

i notice the auto-replies and followup replies are in the ticket. is there a way to not include them since they are just waste of space in the ticket. I like the auto-replies but for purposes of confirmation and convenience in replying but they take up space when viewing the ticket. Thanks. -- Damian Fuentes Associate Systems Administrator Evite.com - And all was good in the wonderful land of Linux.

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first rows empty in responses
by Mercator GmbH 16 Apr '04

16 Apr '04

Hi there, when I respond a ticket with an empty response or a response created by myself, the first two rows are empty! How and where can I delete these rows? I checked all responses and there are no empty rows at the beginning of the body message. So, there must be any configuration that presets one or two empty rows at the beginning of each message. Thanks, Marc

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Re: [otrs] Ticket search : filtering on priority field not working?
by Lionel MARIE 16 Apr '04

16 Apr '04

Oooops, sorry :-/ I just remarked there is a 1.85 release available... My apologies to all for the previous useless mail.. L. > Hello Martin, and thank you for the OTRS project & the quick support! > > > Maybe I misunderstand something : > > I already have the 1.70 release of Ticket.pm in my OTRS install : > > otrs/Kernel/System# more Ticket.pm > # -- > # Kernel/System/Ticket.pm - the global ticket handle > # Copyright (C) 2001-2004 Martin Edenhofer <martin+code(a)otrs.org> > # -- > # $Id: Ticket.pm,v 1.70 2004/02/17 14:37:56 martin Exp $ > # -- > [SNIP] > > So I guess the filtering bug is not in Ticket.pm? > > Regards > Lionel. > > > Hi Lionel, > > > > On Fri, Apr 16, 2004 at 12:16:08PM +0200, Lionel MARIE wrote: > > > It seems that the priority field in the "Ticket Search" form of > > > "utilies" does not work...Whatever the priority selected, OTRS returns > > > all tickets for any priority. > > > > > > We use OTRS 1.2.2. I've searched some related topics on the Net but > > > found nothing revealant. > > > > > > Does anyone see the same behavior? > > > > Yes. It's a bug it's already fixed in the cvs. > > > > http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/System/Ticket.pm?only_with_tag=… > > > > > Cheers > > > L. > > > > Martin Edenhofer > > > > -- > > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > > http://www.otrs.de/ :: Manage your communication! > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > > > >

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Email notification when ticket is escalated
by Tyler Hepworth 16 Apr '04

16 Apr '04

Will escalation email notification go to agents that only have placed a queue in their custom queue? Or is it possible to make the email go to all agents that have rights to that queue whether they have subscribed to it or not? Thanks, Tyler Hepworth

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