August 2004 - otrs - OTRS mailing lists

RE: [otrs] adding logo
by Lohmeijer, Martijn 19 Aug '04

19 Aug '04

Worked like a charm, thanks (and Boris as well :-) ) -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Gerold Gruber Verzonden: woensdag 18 augustus 2004 12:57 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] adding logo Hi Martijn, Lohmeijer, Martijn wrote: > Hi, when I change the Header file like is described below than the > image (logo) still does not load. as Boris wrote, use <img src="$Env{"Images"}logo.gif"> I also included a <dtl set $Env{"Images"} = "/otrs-web/images/Standard/"> line before the <html> statement. regards Paul. > > The script seems to want to look in opt/otrs/bin/cgi-bin > > > > -----Oorspronkelijk bericht----- > Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Boris > Ratner > Verzonden: woensdag 18 augustus 2004 9:01 > Aan: User questions and discussions about OTRS. > Onderwerp: Re: [otrs] adding logo > > > Delshawn Colcloughly wrote: > > >>Logo Still not viewable on customer.pl login page.......I did edit >>CustomerLogin.dtl & CustomerHeader.dtl by adding >> >><td width="120" class="header"><img src="logo.gif"> >> >>I saved the logo.gif into the /opt/otrs/Kernel/Output/HTML/Standard >>directory.....can someone help.. >> >> > > IMHO you should save the logo to > /opt/otrs/var/httpd/htdocs/images/Standard/ directory. Use <img > src="$Env{"Images"}logo.gif"> in the DTL. > > regard > Boris Ratner. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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Re: [otrs] if subject has [spam], send to "SPAM" queue and *NO* autoresponse?
by Daniel Balan 18 Aug '04

18 Aug '04

Hello Jay, You just have to remove the auto response for x_Spam queue: Admin > [ Auto Response <-> Queue ] > Queue: x_Spam . It should look like this: "Sorry, no auto responses set!" Also make sure the queue name and 'X-OTRS-Queue' =>> 'x_SPAM', are the same. You said you have a SPAM queue but the rule assigns the message to "x_SPAM" hth, Daniel Wednesday, August 18, 2004, 5:46:16 PM, you wrote: Jay> hi, Jay> i have this rule: Jay> $Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = { Jay> Module => 'Kernel::System::PostMaster::Filter::Match', Jay> Match => { Subject => '^\[spam\].*$', }, Set => { 'X-OTRS-Queue' =>> 'x_SPAM', }, Jay> }; Jay> how do I also tell it not to autorespond if this rule matches? Jay> -- Jay> ; Jay> Jay Vaughan Jay> _______________________________________________ Jay> OTRS mailing list: otrs - Webpage: http://otrs.org/ Jay> Archive: http://lists.otrs.org/pipermail/otrs Jay> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Jay> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/

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if subject has [spam], send to "SPAM" queue and *NO* autoresponse?
by Jay Vaughan 18 Aug '04

18 Aug '04

hi, i have this rule: $Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { Subject => '^\[spam\].*$', }, Set => { 'X-OTRS-Queue' => 'x_SPAM', }, }; how do I also tell it not to autorespond if this rule matches? -- ; Jay Vaughan

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RE: [otrs] adding logo
by Lohmeijer, Martijn 18 Aug '04

18 Aug '04

Hi, when I change the Header file like is described below than the image (logo) still does not load. The script seems to want to look in opt/otrs/bin/cgi-bin -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Boris Ratner Verzonden: woensdag 18 augustus 2004 9:01 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] adding logo Delshawn Colcloughly wrote: >Logo Still not viewable on customer.pl login page.......I did edit >CustomerLogin.dtl & CustomerHeader.dtl by adding > ><td width="120" class="header"><img src="logo.gif"> > >I saved the logo.gif into the /opt/otrs/Kernel/Output/HTML/Standard >directory.....can someone help.. > > IMHO you should save the logo to /opt/otrs/var/httpd/htdocs/images/Standard/ directory. Use <img src="$Env{"Images"}logo.gif"> in the DTL. regard Boris Ratner. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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Unable to send mail as an answer to a ticket
by Yourhosting > Jeroen 18 Aug '04

18 Aug '04

I configured OTRS to send mail via SMTP relay/smarthost, the autoreply function is able to send mail But when I try to send an email as an answer to a ticket it comes with the following error : Fout: Can't connect to smtp.office.firstfind.nl: Invalid argument! Terug traceren: ERROR: OTRS-CGI-10 Perl: 5.6.1 OS: linux Time: Wed Aug 18 11:45:49 2004 Message: Can't connect to smtp.office.firstfind.nl: Invalid argument! Traceback (4088): Module: Kernel::System::Email::SMTP::Send (v1.6) Line: 152 Module: Kernel::System::Email::Send (v1.3) Line: 108 Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 185 Module: Kernel::Modules::AgentCompose::SendEmail (v1.58.2.1) Line: 376 Module: Kernel::Modules::AgentCompose::Run (v1.58.2.1) Line: 78 Module: Apache::ROOT::otrs::index_2epl::handler (v1.66) Line: 687 Module: (eval) (v2.01) Line: 143 Module: Apache::Registry::handler (v2.01) Line: 14 Thanks in advance, Jeroen Bosch

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PostmasterPOP3 problem
by Paul Rhein 18 Aug '04

18 Aug '04

Hi list, Config: otrs 1.1.3; SUSE 8.0, Apache2, mod_perl, mysql 4.0.15. We are using PostmasterPOP3 to pop faxes from a Notes mail server. So lately we had some 200 faxes to get poped. PostmaterPOP3 popped 50 Faxes and then it exited saying "too many connections". It did not delete the poped 50 faxes on the server and got relaunched 10 minutes later by cron, poping the same faxes all the time. This happened 20 times. (lucky us we had some 1000 faxes before we knew it) I changed the config so that the faxes get poped by postmaster and assigned to the correct fax queues by procmail. This went fine; all 201 faxes got poped and deleted on the Notes server. However for internal reasosn I would like to use the POP3 functionality to pop the faxes. So I have a few questions : 1) why did it stop with the message (did I miss a config option(DB or ?)) 2) can I config POP3 to delete those mails tha have been poped even so the process does not finish succesfully ? thanks for all the fish kr Paul P.S I still like OTRS it's cool and getting even cooler all the time. thx for all the fish.

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Attachment links incorrect (swapped)
by Henry Combrinck 18 Aug '04

18 Aug '04

The following bug was posted to bugs.otrs.org - no answer yet, so I'm sending it to this list in the hope that someone has already asked it (and been provided with a possible solution): http://bugs.otrs.org/show_bug.cgi?id=482: We appear to be having the following problem (staff say this was not so in previous version; no idea how accurate that is): in ticket zoom, a ticket with a single attachment shows the correct email text content (ie, the message), but if you click on the attachment (ETX4F3.dat, below) hyperlink, then it incorrectly displays the same email text content (file-1). If you click on the 'file-1' hyperlink, then it incorrectly leads to the REAL attachment (ETX4F3.dat in this case). Attachment: file-1 ETX4F3.dat It's as if the links are being swapped around. No big deal, but it is driving them up the wall. Thanks Henry -------------------------------------------------------- This message was sent using MetroWEB's AirMail service. http://www.metroweb.co.za/ - full access for only R73. Free Web Accelerator, WebMail, Calendar, Anti-Virus, Anti-Spam, 10 emails, 100MB personal webspace, and more! Phone Now! 086 11 11 440

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adding logo
by Delshawn Colcloughly 18 Aug '04

18 Aug '04

Logo Still not viewable on customer.pl login page.......I did edit CustomerLogin.dtl & CustomerHeader.dtl by adding <td width="120" class="header"><img src="logo.gif"> I saved the logo.gif into the /opt/otrs/Kernel/Output/HTML/Standard directory.....can someone help..

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Questions regarding Mial formats & Html attachemnts
by Rudi Kramer 17 Aug '04

17 Aug '04

Good Afternoon We have recently setup otrs 1.2.3 on a linux server and it is running like a dream, I just have 1 question and 1 problem I need some help with. 1) Is it possible to setup a different default font and color in otrs? Perhaps dark blue and Tahoma? 2) When a email comes in to the mailbox that is in html or rich text you can view the file in a window if you click the link. This is fine but when you reply to a email which has either rich text or html you get a whole string of garbage and also alot of   where the spaces should be. Is there any way to get rid of this from OTRS? Thanks for the help Rick Jones

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graphics broken with otrs 1.2.4 on SuSE 9.1
by Nicholas Ritter 17 Aug '04

17 Aug '04

I installed OTRS v 1.2.4 via RPM (from OTRS web site) on a SuSE 9.1 box (with the default everything) and I notice that the graphics in the web interface a broken. The apache2 log file says the graphics are not being loaded due to server config directive. I have not modified anything other than the database access stuff. How can I correct this problem? I did run the SetPermissions.sh script to with 2 different settings but it didn't change anything. Everything else seems to be working fine. Nick

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