September 2004 - otrs - OTRS mailing lists

Put ticket Print link in QueueView?
by Wes Plate 19 Oct '06

19 Oct '06

I would like to put a print link in Queueview, so that I don't have to first zoom in to a ticket in order to print it. How can this be done? -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com

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How can I add some new internal Note Types
by Matthias Wegner 22 Jul '05

22 Jul '05

Hi OTRS Mailers, I would like to add some new Internal Note Type "Wartung". I added the new type to the "Article_type" table. But, as i understand it, i have to modify the "Default.pm" script. This is what i did: $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 2, 'note-report' => 3, 'Wartung' => 4, }; But even after this modification the drop Down Box of the "note" Form only lists "note-internal". What else is necessary ? Thank you. Matthias Wegner

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Pending auto close
by Stefan Testa 03 Dec '04

03 Dec '04

Ok. This feels like a very stupid question, but what is the difference between "Pending auto close +" and "Pending auto close -"? Stefan

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Installation problem on FreeBSD
by Oskar Eyb 26 Oct '04

26 Oct '04

Hello! I've tryd to install otrs on a FreeBSD server. On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. without the line Perlrequire /opt/otrs/scripts/apache-perl-startup.pl in httpd.conf the message is slightly different: Function not implemented at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 80. Installation-source: otrs-1.3.0-beta4.tar.gz Perl v5.8.5 Whats wrong? Cheers, Oskar

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Re: [otrs] Line wrap problems
by Robert L Mathews 09 Oct '04

09 Oct '04

At 9/27/04 4:15 PM, Martin Edenhofer <me(a)otrs.de> wrote: >Now it's in cvs for OTRS 2.0. It looks like only some of the patch got applied, so it didn't solve all the line wrapping issues. :-( I added a full description of the issue to the bug report (explaining why the other part of the patch is necessary) and reopened it; hope that's okay... Sorry to be such a pest. -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ "Ignorance more frequently begets confidence than does knowledge." -- Darwin

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Custom Postmaster module in OTRS 1.3.1
by Tyler Hepworth 08 Oct '04

08 Oct '04

Is it possible to specify a custom postmaster module within the web interface or does it have to remain in the Config.pm file? Here is what is in my 1.2 Config.pm $Self->{'PostMaster::PreFilterModule'}->{'Custom Postmaster'} = { Module => 'Kernel::System::PostMaster::Filter::Simple', } Thanks, Tyler Hepworth

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RE: [otrs] Re: LDAP/TLS
by Pete McDonnell 05 Oct '04

05 Oct '04

Please do pardon my ignorace... TLS? I'm no expert at LDAP... That code segment was taken from searching through posts on the lists.otrs.org server. - Pete McDonnell Manager, Technical Services Hip Interactive > > That looks very similar to what I have for a non-TLS > connection to an LDAP server. I need to know how to enable > the TLS part. Where is that in your config? > > Jason > ================================= > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ >

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TicketFreeKey in AgentPhone.dtl as in CustomerMessageNew.dtl
by OTRS main list 04 Oct '04

04 Oct '04

I tried to create an input box for a free field in AgentPhone.dtl as I did in CustomerMessageNew.dtl, but it does not work. That is, I added the code <td align="top">$Data{"TicketFreeKeyField1"}:</td> <td align="top">$Data{"TicketFreeTextField1"} </td> to AgentPhone.dtl. Is this feature restricted only to CustomerMessageNew.dtl, or can it work for other pages and I am not using it correctly? (I am using OTRS 1.3.1.) Thanks

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Authorisation on the Creation of a new customer user
by Des Quinn 03 Oct '04

03 Oct '04

Hi, I have had a look at the mailing list archive and could not see anything that addresses my issue. However I could have missed it. What I am looking for is a way for a way to do one of the two followwing things: A) When a Customer creates a new account through the cusomer.pl screen they are then required to have their account activated by an agent. Even if this is through direct manipulation of the sql table it would be ok. Perhaps this would be possible if the default status of "valid" setting was set to invalid? On this same note what is the meaning of the invalid-temporarily setting? B) Have a separate New Customer registration page that allows them to input their details. I prefer Option A but would be happy with this as an alternative where the page is then given a semi obsure url separate from the login page. I had a look thru the code but perl is not one of my strengths. I have managed to adjust the DTL to my requirements but this is one of the changes I need to have sorted prior to letting clients access it. At the moment I have the new customer section of the customer login page commented out to prevent new unauthorised registrations. I appreciate any help or links that might enable me to solve this. Thanks Des Quinn

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Phone View - Text Templates?
by Cameron Charles 01 Oct '04

01 Oct '04

Is it possible (or planned) to allow for the 'Text:' field to have templates based on the "To:" field requested? For example, In the "To:" field you select "Phone Message" it populates the "Text:" field with a template something like this: Phone Number: ----------------------------------------------- First: Last: ----------------------------------------------- Info: If I have this right, the Queue section dictates the field choices you have in the To: field - so this feature would be tied to the Queue section correct? Thank You Cameron

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