January 2005 - otrs - OTRS mailing lists

Reply-to address
by Jack Doyle 20 Jan '05

20 Jan '05

Does anyone know how I can jerry rig my otrs installation to do this... I want all outgoing messages to replace the normal from: address with "helpdesk(a)domainxyz.com" and leave the reply-to address as the otrs address that it normally has as the from. basically, if the messages from my otrs box are from otrs(a)info-sys.domainxyz.com I want it to replace the from: address with helpdesk(a)domainxyz.com and leave the reply-to address as otrs(a)info-sys.domainxyz.com We aren't using this box for anything else (related to email, that is) except for otrs. Other apps, but not utilizing email. Using Suse 9.1 and postfix.

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Robert... GenericAgent.pm
by Jack Doyle 20 Jan '05

20 Jan '05

Do you think you could send me that patched GenericAgent.pm? I'm on Suse 9.1 rpm install. I posted my revision level to the list yesterday. Let me know if you can't find it and I can get it again.

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:-( Can get onto OTRS!
by Doug Hall 20 Jan '05

20 Jan '05

Everytime I go to the OTRS pages, I get the Permission Denied page... Redhat 9, OTRS 1.3.2 RPM, I have run the Set Permissions.sh file... [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm - THER FILE IS THERE! [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentEmail.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/FAQ.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/AuthSession/IPC.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/FileTemp.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentCompose.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/State.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/auto/Mail/Internet/autosplit.ix [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/CGI/Util.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/Admin.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/Mail/Internet.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentPending.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSelectBox.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentPreferences.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Notification.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/Customer.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSession.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/Admin.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/IO/WrapTie.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Tools.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Ticket/Number/DateChecksum.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentMove.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminResponse.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/CheckItem.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/IO/InnerFile.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Priority.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSignature.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Body.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSalutation.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentCustomer.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/CustomerFAQ.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentTicketLink.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Encode.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminAutoResponse.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/Mail/Field.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Parser/Reader.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminCustomerUserGroup.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Config/Modules.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminPostMasterFilter.pm [Thu Jan 20 15:07:52 2005] [error] [client 10.100.1.222] (13)Permission denied: access to /installer.pl denied ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.clearswift.com **********************************************************************

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RE: [otrs] SuSE 9.2 supplied rpms installation error
by Jack Doyle 20 Jan '05

20 Jan '05

I had the same problem on 9.1 It's because mod_perl isn't installed correctly. I never could get it to work with mod_perl. Not an OTRS problem, but apache I think. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Chris H [mailto:chris123@magma.ca] Sent: Wednesday, January 19, 2005 10:02 PM To: User questions and discussions about OTRS. Subject: [otrs] SuSE 9.2 supplied rpms installation error Greets; Testing OTRS on SUSE 9.2 with rpms supplied by SuSE (ftp install; otrs-1.2.4-2) seem to cause an error with apache2. The line that it barf's on is the following: line 10 of /opt/otrs/scripts/apache2-httpd.include.conf which reads as follows; ===================================================== #load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl ===================================================== apache error message reads; ========================= Syntax error on line 10 of < ..........> Invalid command 'Perlrequire', perhaps mis-spelled......etc. etc. ========================== anyone have a suggestion as to what is the correct syntax for the reference line? Regards and tia, /ch _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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RE: [otrs] OTRS was running beautifully but I've broken something !
by Varsani, Rajendrakumar (PSD) 20 Jan '05

20 Jan '05

I get this error when trying to close a ticket: Error: SMTP authentication failed! Enable debug for more info! Comment: Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Jan 20 11:39:54 2005 Message: SMTP authentication failed! Enable debug for more info! Traceback (27700): Module: Kernel::System::Email::SMTP::Send (v1.6) Line: 105 Module: Kernel::System::Email::Send (v1.3) Line: 108 Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 185 Module: Kernel::Modules::AgentCompose::SendEmail (v1.58.2.1) Line: 376 Module: Kernel::Modules::AgentCompose::Run (v1.58.2.1) Line: 78 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 154 Module: ModPerl::Registry::handler (v1.99) Line: 16 Have I changed something in Exchange? How do I find out where the error lies? Rajendrakumar Varsani BSc (Hons) Tel: (01904) 455805 (GTN 5138 5805) Fax: (01904) 455711 (GTN 5138 5711) Mobile: 07968 243125 Email: rajendrakumar.varsani(a)psd.defra.gsi.gov.uk The original of this email was scanned for viruses by the Government Secure Intranet (GSi) virus scanning service supplied exclusively by Energis in partnership with MessageLabs. On leaving the GSi this email was certified virus-free

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Procedure for upgrading OTRS from source?
by Cobb 20 Jan '05

20 Jan '05

Can anyone tell me how to upgrade from OTRS 1.2 to 1.3 from source? Consider it's installed in /opt/otrs on a RH9 system.

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upgrading OTRS for Windows from source 1.2. to 1.3?
by Adler Eliacin 20 Jan '05

20 Jan '05

Hi Guys, Can someone send me the link to upgrade OTRS (Windows Version) from 1.2 to 1.3 I remember a few member form this list have upgrade to 1.3 (Win32).

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Re: Warning: Kernel/Config.pm isn't writable!
by shar0119＠yahoo.com 20 Jan '05

20 Jan '05

This was fixed by doing the following command on fedora core 3. setenforce 0 I guess security was jacked up pretty high on the box. Chris --- "shar0119(a)yahoo.com" <shar0119(a)yahoo.com> wrote: > I keep getting Warning: Kernel/Config.pm isn't > writable! when i try to run the installer. > > I have done chmod 777 on the Config.pm file etc but > still it will not work. I also did "chown Config.pm > apache" and that did not work either. > > Please can someone help me. This looks like a simple > issue which i cannot able to solve. > > Thanks a lot for your help. > > Chris > > > > __________________________________ > Do you Yahoo!? > Yahoo! Mail - Helps protect you from nasty viruses. > http://promotions.yahoo.com/new_mail > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com

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Warning: Kernel/Config.pm isn't writable!
by shar0119＠yahoo.com 19 Jan '05

19 Jan '05

I keep getting Warning: Kernel/Config.pm isn't writable! when i try to run the installer. I have done chmod 777 on the Config.pm file etc but still it will not work. I also did "chown Config.pm apache" and that did not work either. Please can someone help me. This looks like a simple issue which i cannot able to solve. Thanks a lot for your help. Chris __________________________________ Do you Yahoo!? Yahoo! Mail - Helps protect you from nasty viruses. http://promotions.yahoo.com/new_mail

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RE: [otrs] Send No Auto Response to domain mydomain.nl
by Peter van Beugen 19 Jan '05

19 Jan '05

Thanks for you quick respons on the syntax for SendNoAutoResponseRegExp I will read the pages!! "No, because there doesn't seem to be a bug in it. I guess you did (mis)configure too much." ==> I hardly configured anything specific??!! Where could I have done something wrong? Regards, Peter -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: woensdag 19 januari 2005 21:29 To: User questions and discussions about OTRS. Subject: Re: [otrs] Send No Auto Response to domain mydomain.nl Peter van Beugen schrieb: > I would like to configure the SendNoAutoResponseRegExp option so that no > Auto respons will be sent to a certain domain <mydomain.nl>. > > Can anyone help me with the right syntax for SendNoAutoResponseRegExp (((MAILER-DAEMON|postmaster|abuse)@.+?\..+?)|.+?@mydomain\.nl) > and maybe explain a little about the standard syntax : <.+?\..+?'> Sorry, no, that would be much too much. See (and read!) these comprehensive pages: man perl man perlrequick man perlretut man pcretest man pcrepattern http://perl.org/ > And there is a bug in the "Forward" e-mail option. Is there already a > fix available? No, because there doesn't seem to be a bug in it. I guess you did (mis)configure too much. hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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