November 2005 - otrs - OTRS mailing lists

Company Tickets
by christian.verdun＠cfi-pac.com 12 Nov '05

12 Nov '05

Having an issue inserting settings from default.pm into config.pm I get a misconfugartion error. I am trying to make it so all customers can view all others customers tickets in Company Tickets view. It also said there was a frontend way to achieve this ive been unable to find it. Any solutions?

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RE: [otrs] Module GD not found
by Tim Plunkett 11 Nov '05

11 Nov '05

I have installed all of the necessary modules. I even can find GD.pm but I still can't seem to load it. Can I force it anywhere? -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pim Rupert (Lemonbit) Sent: Friday, November 11, 2005 2:23 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Module GD not found Op 11 nov 2005, om 20:16 heeft Tim Plunkett het volgende geschreven: > Red hat 8 You need to install the Perl-GD RPM (ans possibly some other Perl modules too) on your system. If you use yum to update packages, you can easily execute: $ yum install perl-gd -- kind regards, Pim Rupert Lemonbit Internet

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RE: [otrs] Module GD not found
by Tim Plunkett 11 Nov '05

11 Nov '05

Thank you very much -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pim Rupert (Lemonbit) Sent: Friday, November 11, 2005 2:23 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Module GD not found Op 11 nov 2005, om 20:16 heeft Tim Plunkett het volgende geschreven: > Red hat 8 You need to install the Perl-GD RPM (ans possibly some other Perl modules too) on your system. If you use yum to update packages, you can easily execute: $ yum install perl-gd -- kind regards, Pim Rupert Lemonbit Internet

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RE: [otrs] Module GD not found
by Tim Plunkett 11 Nov '05

11 Nov '05

Red hat 8 _______________________________________________ Timothy Plunkett Sr. Network Administrator Corvest 7340 Bryan Dairy Road Largo, Florida 33716 Email: tplunkett(a)corvest.com Office: (727) 547-2308 Cell: (727) 215-0289 Fax: (727) 544-5316 ________________________________________________ www.advalite.com www.advalite.com -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pim Rupert (Lemonbit) Sent: Friday, November 11, 2005 2:09 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Module GD not found Op 11 nov 2005, om 19:18 heeft Tim Plunkett het volgende geschreven: > Where can I find the Graph Module for the ticket reports. When I try > to output to graph it replies Module 'GD' not found? You need to install the GD module (which creates graphics on your server). Which platform are you running? -- kind regards, Pim Rupert Lemonbit Internet

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Module GD not found
by Tim Plunkett 11 Nov '05

11 Nov '05

Where can I find the Graph Module for the ticket reports. When I try to output to graph it replies Module 'GD' not found? Tim

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X-Header: TicketKey & TicketValue
by Dimitri Lichtenberg 11 Nov '05

11 Nov '05

Hi OTRS community, i'm searching for a possibility to implement my X-Headers (TicketKey & TicketValue) into the answers. The idea is to generate a dynamic link inside the answer, because i'm using the same answer for different queues. I have managed to set up the Key & Value variable in the filter section and they are also showing on the right side of the information section inside the que view. But unfortunately i could not manage to implement them into the answers. I tried it like this: <OTRS_TICKET_TicketValue1> Can somebody help me with this problem? Thanks a lot Dimitri

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Company Tickets Not Fully Showing
by Christian Verdun 11 Nov '05

11 Nov '05

Hello, I setup a Linux (Slackware 10) server for my IT department recently we have everything seemingly running smoothly however for some reason when I log in from any customer account the "Company Tickets" section only shows list of the current customers tickets and not a complete list of all tickets sent in. I have tried enabling customer groups putting all the ticket queues viewable under users but after that I ran out of ideas of what to try next. Has anyone had this problem before Id greatly appreciate a solution. Also I was wondering after a ticket is closed I could get it to stop counting time (The D:H:M). Thanks in advance for any assistance and thanks for the wonderful time saving software. Christian.

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Taking Backup & Creating Customer Group
by Manish Sharma 11 Nov '05

11 Nov '05

Hi List, We are new to the OTRS Environment. We are using OTRS in windows xp. We need help to : Take backup of the mails Creating Customer Groups Please help. Thanks in advance Warm regards, Manish Sharma

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Problem getting a string to translate
by Patrick Ouellet 11 Nov '05

11 Nov '05

I have added a string to CustomerTicketMessageNew.dtl something like this: $Text{"Please don't forget to mention your name and phone extention or we won't be able to call you back."} Then I edited the fr.pl file to add a translation since we use french in our compagny. # Template: CustomerTicketMessageNew 'Please don\'t forget to mention your name and phone extention or we won\'t be able to call you back.' => 'S\'il vous plait, n\'oubliez pas de mentioner votre nom et poste telephonique pour que l\'on puisse vous contacter.' But the translation doesn't take place, its always writen in english. I have missed something? Thanx again for the help. ps: At this rate i'll be able to answer questions soon. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - pouellet(a)microtecsecurite.com Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\

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SMTP Problem
by piperdoon＠ns.sympatico.ca 11 Nov '05

11 Nov '05

Hello - I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. -- Glenn Campbell

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