August 2005 - otrs - OTRS mailing lists

RE: [otrs] TicketHook Issue after upgrade to 2.0.1
by West, Bradley G. 19 Aug '05

19 Aug '05

I haven't heard about a list but from what I'm seeing a lot of things have simply been broken down into their component structures TicketHook becomes Ticket::Hook TicketNumberGenerator becomes Ticket::NumberGenerator TicketNumberGenerator::AutoIncrement::MinCounterSize becomes Ticket::MinCounterSize Are just a few examples of changes I had to make. A good source would be to look at the Defaults.pm and the Config/Files/Ticket.pm files. These should reflect the new syntax. -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Moritz Bunkus Sent: Friday, August 19, 2005 8:37 AM To: otrs(a)otrs.org Subject: Re: [otrs] TicketHook Issue after upgrade to 2.0.1 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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RE: [otrs] TicketHook Issue after upgrade to 2.0.1
by West, Bradley G. 19 Aug '05

19 Aug '05

The new format in 2.0.1 is $Self->{'Ticket::Hook'} = 'Your Ticket Hook String Here'; _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Paul O'Neill - Valista Sent: Thursday, August 18, 2005 9:40 AM To: otrs(a)otrs.org Subject: [otrs] TicketHook Issue after upgrade to 2.0.1 Hi, I upgraded from 1.3 to 2.0.1, there were a couple of small database issues that I had to fix but all seemed fine. However the one thing I cannot fix is the TicketHook. Here is my setting in $OTRS_HOME/Kernel/Config.pm: Self->{'TicketHook'} = 'Call ID#: '; However all new tickets are generated with the subject [Ticket#1003147] instead of the desired [Call ID#: 1003147] I have of course bounced the webserver after making the changes to Config.pm. This was the setting I used in OTRS 1.3 Can someone point me at something I may be doing wrong ? thanks paul....

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calendar display time increments -- adjustable?
by Mark Nernberg 18 Aug '05

18 Aug '05

How can I change the calendar display to show time increments of 15 or 30 minutes instead of hourly? Also, is it possible to change the calendar event-creation dialogue to offer times in 15-minute increments instead of 1- minute increments? Lastly, in the calendar display, if I schedule an event from 3PM - 4PM, and another from 4PM - 5PM, the display shows overlap at 4PM. Would it be possible to change that so that if I schedule the 3PM event, it shows from 3PM (inclusive) to 4PM (exclusive) so that the event doesn't appear in the 4pm hour? -- Mark J. Nernberg Director of Technology (412)478-6262 http://www.downtownhelpdesk.com/ Customer Support: support(a)downtownhelpdesk.com Have you tried our on-demand remote support services? Downtown Help Desk and 1-Fast Computer Service, providing quality technology solutions to the small business since 2003.

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OTRS 2.0.1 Calendar Error
by mbesponga＠greendot.com.ph 18 Aug '05

18 Aug '05

Hello, I am using OTRS 2.0.1. The ff error is repeatedly appearing on "System Log": Table 'otrs.calendar_event' doesn't exist, SQL: 'SELECT id FROM calendar_event WHERE (start_time >= '2005-08-18 19:49:19' AND end_time <= '2005-08-25 23:59:59') OR (start_time >= '2005-08-18 19:49:19' AND start_time <= '2005-08-25 23:59:59') OR (end_time >= '2005-08-18 19:49:19' AND end_time <= '2005-08-25 23:59:59') OR (start_time <= '2005-08-18 19:49:19' AND end_time >= '2005-08-25 23:59:59') ORDER BY start_time' I believe this is related to database, am I correct? I do not have any idea how to solve this, hoping help from you. (= Len

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TicketHook Issue after upgrade to 2.0.1
by Paul O'Neill - Valista 18 Aug '05

18 Aug '05

Hi, I upgraded from 1.3 to 2.0.1, there were a couple of small database issues that I had to fix but all seemed fine. However the one thing I cannot fix is the TicketHook. Here is my setting in $OTRS_HOME/Kernel/Config.pm: Self->{'TicketHook'} = 'Call ID#: '; However all new tickets are generated with the subject [Ticket#1003147] instead of the desired [Call ID#: 1003147] I have of course bounced the webserver after making the changes to Config.pm. This was the setting I used in OTRS 1.3 Can someone point me at something I may be doing wrong ? thanks paul....

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RE: AutoIncrement not working for me
by Paul O'Neill - Valista 18 Aug '05

18 Aug '05

I was struggling to get this working on 2.0.1 also after a migration. It seems that Christian provided the answer and that you need to have both settings: $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement'; $Self->{'Ticket::NumberGenerator::MinCounterSize'} = 5; without the second setting it will not work and will default to a date generated number. It looks like a documentation fix is required to add this and the docs also say that AutoIncrement is the default which it isn't paul....

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Wild card use by OTRS.
by mbesponga＠greendot.com.ph 18 Aug '05

18 Aug '05

Hello! What is the wild card use by OTRS. Regards, Len

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Spell Checker in other languages
by Emonet Jean-Bruno 18 Aug '05

18 Aug '05

Hi! I want to set up the french spell checker. Somebody has got an example of file Config.pm with another languages(except english or Deutsh) Regards JB

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Calendar is missing
by Daniel Balan 18 Aug '05

18 Aug '05

Hi there, As far as I can see in the demo on OTRS site there is nice "Calendar" feature. In my new installation I can not see it. Any ideas ? Thanks, -- Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/

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Debian Install
by Danie 18 Aug '05

18 Aug '05

Hi , Is there a install howto for Debian (i'm using Ubuntu) , i am having difficulty getting OTRS to work on it. Basically I followed the steps: apt-get install otrs It solves all the dependencies etc , but when I go to the installer I get "Not Found" error.Forgive my newbie-ness , I did manage to get it going on a WinXp machine (for testing purposes) but now need to setup a production box , and would prefer nix.... back to the drawing board... -- Regards , @-----------------------------@ | Danie Theron | | Systems Administrator | | Verpakt Management Services | | email : danie(a)verpakt.com | | tel : +2711 6020117 | @-----------------------------@ If you dislike change, you're going to dislike being irrelevant even more. Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. "Time is an illusion. Lunchtime double so." (Douglas Adams.) ------------------------------------------------------------------------------------------------------------------------------------------ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------------------------------------------------------------------------

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