September 2005 - otrs - OTRS mailing lists

Error: Module '' not found!
by Daniel Balan 16 Sep '05

16 Sep '05

Hello , I just upgraded from 1.3.2 to 2.0.2 and I get the error below while trying to modify or add a user( after click on Submit or Change) The ideea is that the changes are submitted, but the error is not that nice. Error: Module '' not found! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-1 Perl: 5.8.6 OS: linux Time: Fri Sep 16 12:20:46 2005 Message: Module '' not found! Traceback (22875): Module: Kernel::Modules::AdminUser::Run (v1.29 ) Line: 81 Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 687 Module: /data/otrs-bitdefender/bin/cgi-bin/index.pl (v1.80) Line: 47 Any help ? Thanks in advance. Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/

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problem with auto reply
by Karkhanis 16 Sep '05

16 Sep '05

Hi, When a customer sends a mail to my OTRS system, the auto reply generated has strange "From Address". The from address contains the same domain from which the customer has sent his mail. For example, if the customer has sent a mail from abc(a)yahoo.com, he receives an autoreply from tech(a)yahoo.com instead of support(a)mydomain.com that has been configured what could be the reason for this. If you want to understand the exact issue, pls try sending a e-mail to support(a)askari.co.in, and you will know what i am talking about Thanks and regards Ashutosh *********** PAIN IS TEMPORARY, PRIDE FOREVER !! ************ __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com

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RE: smtp error
by Florent PREVOST 16 Sep '05

16 Sep '05

> -----Message d'origine----- > De : otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]De la part de > otrs-request(a)otrs.org > Envoye : jeudi 15 septembre 2005 07:48 > A : otrs(a)otrs.org > Objet : otrs Digest, Vol 26, Issue 19 > > > Send otrs mailing list submissions to > otrs(a)otrs.org Hi all, Thx to Duarte for his help but it is not a DNS problem. These error messages only appear for these emails. Dozen and dozen of others are ok. The problem is also the fact that that seems to be a message from fetchmail. I use fetchmail only to get emails from another server to give them to OTRS. Anyone has another idea ? Thx Florent > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > > You can reach the person managing the list at > otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. RE: smtp error (Duarte Cordeiro) > 2. Sub-Queue in OTRS 1.3.2 (Jason Joines) > 3. RE: Sub-Queue in OTRS 1.3.2 (West, Bradley G.) > 4. Re: Sub-Queue in OTRS 1.3.2 (Jason Joines) > 5. remove a queue, remove an e-mail address? > (Pim Rupert (Lemonbit Internet)) > 6. Bulk-Action no longer works with popup disabled. (John > Hennessy) > 7. Re: Bulk-Action no longer works with popup disabled. > (John Hennessy) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 14 Sep 2005 16:37:20 +0100 > From: "Duarte Cordeiro" <duarte.cordeiro(a)cm-lisboa.pt> > Subject: RE: [otrs] smtp error > To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> > Message-ID: <20050914163720459.00000002972@helpdesk1c04> > Content-Type: text/plain; charset=utf-8 > > Hi, > > You seem to have a problem with the dns server youb

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otrs 2.0.2 install
by Luca Tebaldi 16 Sep '05

16 Sep '05

Hi! i have a little problem for install otrs.. i have postfix but i dont found a documentation for this setting... thank's a lot Luca

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Pending States
by Frank Barton 16 Sep '05

16 Sep '05

I have a question: 1) Why doesn't a pending autoclose+ ticket automatically unlock once it has been closed? and is there a way to change that? I've just started using the various pending states to make my life easier, and it did in fact close the ticket, but left it locked so that they were cluttering up both my "Mailbox" and my "Locked Ticket" display Any help would be appreciated -- Frank Barton Starwolf.biz Systems Administrator www.starwolf.biz/~pauling (My Key is linked there.)

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Multiple Users, one email
by Joe Fusco 15 Sep '05

15 Sep '05

Not everyone employed with our company has a company email address. I'd like to set up a user but use the manager's email address as their email address. When I tried, OTRS told me that the email already existed. Any way around this? Thanks Joe Fusco Network Manager Ocean Dental Corporate Offices 2322 W. 7th Avenue Stillwater, OK 74074 Ph: 405.707.0600 Fax: 405.707.0602 Email: jfusco(a)coxinet.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.

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otrs forum/wiki
by Mike Conigliaro 15 Sep '05

15 Sep '05

why not create an otrs forum/wiki? i see tons of questions going unanswered every day. i think a forum would alleviate this, since posts can be categorized and searched much easier. a wiki would be great for howtos and other documentation. -- Mike Conigliaro Proactive Technologies conigliaro(a)getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com

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Reports (stats)
by James Marcinek 15 Sep '05

15 Sep '05

Has added additional reports (queries) into the stats feature? I would like to create statistics (eg Open tickets, created tickets but no-one takes ownership, etc). I have requests for these types of reports and would like to keep it within OTRS and not have to create separate web pages for this. If anyone can point me in the right location I would appreciate it. Thanks, James

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Calendar and time selector gone......
by Art Powell 15 Sep '05

15 Sep '05

On the Pending Notes page. It was rather handy. I would like it back. I just did a fresh, clean install of OTRS on Fedora 3 with all the latest updates. My browser is Firefox. Thanks. Art Powell Diamond IT Services 1-512-517-6472 art(a)diamonditservices.com For support email support(a)diamonditservices.com

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Re: [otrs] Mail template order
by jsiepkes＠planet.nl 15 Sep '05

15 Sep '05

Thanks Mike, Thats the array I was looking for. -Jasper ----- Oorspronkelijk bericht ----- Van: Mike Conigliaro <conigliaro(a)getproactivenow.com> Datum: dinsdag, september 13, 2005 7:34 pm Onderwerp: Re: [otrs] Mail template order > ive been using $Self->{'Ticket::Frontend::ResponseFormat'} > > jsiepkes(a)planet.nl wrote: > > Hi everyone, > > > > In the old OTRS (< 1.3) it was possible to set the default order > of the > > response format: > > > > $Self->{ResponseFormat} = '$Data{"Salutation"} > > $Data{"StdResponse"} > > $Data{"Signature"} > > $Data{"OrigFrom"} $Text{"wrote"}: > > $Data{"Body"}'; > > > > Is there such an option in OTRS 2.0 ? I can't seem to find it :( > > > > TIA > > > > Jasper > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > > -- > Mike Conigliaro > Proactive Technologies > conigliaro(a)getproactivenow.com > 203.239.0440 ext.17 > http://www.getproactivenow.com > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ >

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