October 2006 - otrs - OTRS mailing lists

Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

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Possibly a Bug...Possibly Me....Agent Notifications
by Trevor Vaughan 22 May '07

22 May '07

Ok, This is kind of related to a previous post but I've been able to expound upon it further. Basically, does anyone know how to properly set up Agent Notifications. I.e. When an external email comes into the queue, a notification is sent. When an agent enters something into the queue, a notification is sent. However, when a customer adds something into the queue from the customer web interface a notification is NOT sent. Can't figure this one out. Help appreciated. Thanks, Trevor -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O

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More info on customer notifications in queue view
by Joe Fusco 15 Feb '07

15 Feb '07

I did some testing and discovered the following: 1. Create ticket using Email-Ticket button 2. Open ticket and change owner 3. Owner notification is visible in Queue view instead of original text It does not do it for tickets submitted via email or created using the Phone-Ticket button. Any suggestions? I am running OTRS 2.0.4 on Open SuSE 10.1 Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: joe.fusco(a)oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.

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HELP Customer Notifications Showing in Summary View
by Joe Fusco 13 Feb '07

13 Feb '07

Whenever we change the owner on an existing ticket, the "This is just a note" message that goes to the customer replaces the original text in the summary view. Now, we have several tickets that list "... the owner of your ticket "#####" has been changed to "Technician Bob." In the summary view instead of listing the problem. We have to zoom to each ticket to see what the issue is. Any ideas why it would be doing this and/or how to fix it? Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: joe.fusco(a)oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.

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How to stop running Postmaster process ?
by BipinDas 19 Jan '07

19 Jan '07

Hi No incoming mails to my queues. The /var/log/messages shows the following error. How can I stop the running postmaster process?. I had tried ./PostmasterPOP3.pl -f 1, but the problem still exists. Please help. Oct 17 16:27:07 otrs OTRS-PM3-10[2077]: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (yourhost.example.com/1837) -- Greetings... ___________________________ Bipin Das Spectrum Softtech Solutions, 0484-4082000

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Use Calendar to create tickets in the future??
by Steven 14 Dec '06

14 Dec '06

Can I use the Calendar to create tickets in the future? I see this as a nice feature, because I can schedule PMs or Lease returns etc. with it. Is this possible, or has anyone else used something to accomplish this? -- -- Steven http://www.glimasoutheast.org

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Error: Need TicketID!
by Davide Pluda 06 Dec '06

06 Dec '06

Hello. I'm new in otrs, i use it few months back. It was works fine. Today it doesn't kork, when i try to create a ticket from customer it give this error: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID! Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47 I read an other mesage similar to mine, but solution proposed "Just make some free space available in /opt and you will get thru the problem" don't work... I can create ticket from User. Can you help me? Please.

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RE: [otrs] Slow email response submission
by Bartsch, Martin msg asp gmbh 19 Nov '06

19 Nov '06

Disable CheckMX Record Sysconfig Framework -> Core CheckMXRecord: No > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On > Behalf Of Peter Fern > Sent: Tuesday, October 24, 2006 8:47 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Slow email response submission > > > And apologies for replying to my own topic, but I forgot the > essentials: > > OTRS v2.1.2 > Apache 2.0.58 > Perl 5.8.8 > mod_perl 2.0.2 > > > Peter Fern wrote: > > Hi all, > > I have a problem that seems to have popped up a couple of > times in the > > archives but that I haven't seen an adequate response for. OTRS is > > quite functional, and responds speedily for all requests except when > > submitting an email response (eg - Compose Answer(email) / 'empty > > answer'), when it takes a long time to complete, and I mean > a loooooong > > time: > > > > [Notice][Kernel::System::Web::InterfaceAgent::Run] > Response::Agent: 254s > > taken (URL:Action=AgentTicketCompose:user@example.com)_ > > > > I've had a poke around, but I can't see anything that > should cause this > > behaviour, and without adding debug code into > AgentTicketCompose.pm I > > don't know where else to look. Anyone got a simple answer > to this one, > > maybe an option that needs flipping? > > > > Thanks in advance, > > Pete > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

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/vat/tmp files locked so can't be opened by PGP
by John Gurhy 08 Nov '06

08 Nov '06

HI, I am running version 2.0.3 on Windows 2003 and I am trying to get PGP working. PGP can't open a clear signed message, even if I try and manually verify the file from the CMD line. It looks like the tmp file is being kept locked open as I get the following error message: "gpg: can't open `C:\OTRS\otrs\var\tmp\pautHul8AF.tmp' gpg: verify signatures fail" However if I copy the tmp file to another dir I can verify it via the CMD line. Any idea where I am going wrong? Thanks in advance John John at gurhy.co.uk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender.

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Installation on Windows when Apache is already installed
by Gary Feldman 02 Nov '06

02 Nov '06

I've searched the archives, and discovered that this question has been asked before but never answered: How does one install OTRS if Apache (and other prerequisites) are already installed? There's one note that's a couple of years old that claims it's not a problem, but when I run the 2.1.1 Windows installer, I get "Found the installed service Apache2. Installation aborted. Please remove the services Apache, MySQL, Perl, and Cron before continuing." Obviously, removing such services is unacceptable, since the reason they're there is that other systems on the server rely on them. Do the OTRS developers consider this a bug in the installer? My opinion is yes; an installation kit could choose to require them as prerequisites, but it should never prohibit existing installations, and nor should it try to install them itself without going through the native installers for the various products. Thanks, Gary

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