November 2006 - otrs - OTRS mailing lists

Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

36 63

Possibly a Bug...Possibly Me....Agent Notifications
by Trevor Vaughan 22 May '07

22 May '07

Ok, This is kind of related to a previous post but I've been able to expound upon it further. Basically, does anyone know how to properly set up Agent Notifications. I.e. When an external email comes into the queue, a notification is sent. When an agent enters something into the queue, a notification is sent. However, when a customer adds something into the queue from the customer web interface a notification is NOT sent. Can't figure this one out. Help appreciated. Thanks, Trevor -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O

3 5

More info on customer notifications in queue view
by Joe Fusco 15 Feb '07

15 Feb '07

I did some testing and discovered the following: 1. Create ticket using Email-Ticket button 2. Open ticket and change owner 3. Owner notification is visible in Queue view instead of original text It does not do it for tickets submitted via email or created using the Phone-Ticket button. Any suggestions? I am running OTRS 2.0.4 on Open SuSE 10.1 Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: joe.fusco(a)oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.

2 1

HELP Customer Notifications Showing in Summary View
by Joe Fusco 13 Feb '07

13 Feb '07

Whenever we change the owner on an existing ticket, the "This is just a note" message that goes to the customer replaces the original text in the summary view. Now, we have several tickets that list "... the owner of your ticket "#####" has been changed to "Technician Bob." In the summary view instead of listing the problem. We have to zoom to each ticket to see what the issue is. Any ideas why it would be doing this and/or how to fix it? Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: joe.fusco(a)oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.

2 1

How to stop running Postmaster process ?
by BipinDas 19 Jan '07

19 Jan '07

Hi No incoming mails to my queues. The /var/log/messages shows the following error. How can I stop the running postmaster process?. I had tried ./PostmasterPOP3.pl -f 1, but the problem still exists. Please help. Oct 17 16:27:07 otrs OTRS-PM3-10[2077]: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (yourhost.example.com/1837) -- Greetings... ___________________________ Bipin Das Spectrum Softtech Solutions, 0484-4082000

4 4

Use Calendar to create tickets in the future??
by Steven 14 Dec '06

14 Dec '06

Can I use the Calendar to create tickets in the future? I see this as a nice feature, because I can schedule PMs or Lease returns etc. with it. Is this possible, or has anyone else used something to accomplish this? -- -- Steven http://www.glimasoutheast.org

3 4

AW: AW: AW: [otrs] ModuleKernel::Modules::FAQ notregistered inKernel/Config.pm!
by shawn.beasley＠dlh.de 13 Dec '06

13 Dec '06

Hey again, Crazy or not mine works :) @ Peter > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im > Auftrag von mike conigliaro > Gesendet: Dienstag, 28. November 2006 16:54 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: AW: [otrs] ModuleKernel::Modules::FAQ > notregistered inKernel/Config.pm! > > yup, i just restarted with no luck. i also made the change > on line 48 of $HOME/Kernel/System/LinkObject/FAQ.pm. > > FrontendDest => "Action=AgentFAQ&ItemID=", > > did i miss something else? As I have said, and as you can read, two of us have used the solution at > > Mike Conigliaro > ProActive Technologies > conigliaro(a)getproactivenow.com > 203.239.0440 ext:317 > www.getproactivenow.com > > > shawn.beasley(a)dlh.de wrote: > > Hello, > > > >> -----Ursprüngliche Nachricht----- > >> Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] > Im Auftrag > >> von mike conigliaro > >> Gesendet: Dienstag, 28. November 2006 16:37 > >> An: User questions and discussions about OTRS.org > >> Betreff: Re: AW: [otrs] Module Kernel::Modules::FAQ notregistered > >> inKernel/Config.pm! > >> > >> thanks, but this didnt help. i went to Config Options: > >> Ticket -> Core::LinkObject and made it look like this (FAQ > was added > >> to the list): > >> > >> LinkObjects => > >> Ticket > >> FAQ > >> > >> then i updated lines 129-149 in > >> $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl, but it still > >> tells me the module is not registered. how do you > register a module? > > > > Did you restart otrs after the changes were made? I am not > sure if this will have an affect, but it should be tried. > > > > The solution definitely works, we have tested it on at > least two installations. > > > > OTRS Version 2.1.3 and FAQ 1.0.11 > > > >> Mike Conigliaro > >> ProActive Technologies > >> conigliaro(a)getproactivenow.com > >> 203.239.0440 ext:317 > >> www.getproactivenow.com > >> > >> > >> shawn.beasley(a)dlh.de wrote: > >>> > >>> http://www.mail-archive.com/otrs@otrs.org/msg12344.html > >>> > >>>> -----Ursprüngliche Nachricht----- > >>>> Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] > >> Im Auftrag > >>>> von mike conigliaro > >>>> Gesendet: Montag, 27. November 2006 23:10 > >>>> An: User questions and discussions about OTRS.org > >>>> Betreff: [otrs] Module Kernel::Modules::FAQ not registered > >>>> inKernel/Config.pm! > >>>> > >>>> i just did a fresh install of otrs 2.1.3, and im getting > >> this error > >>>> when i click on the "FAQ" link when replying to a ticket. does > >>>> anyone know whats going on? > >>>> > >>>> ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27 > >>>> 17:08:19 2006 > >>>> > >>>> Message: Module Kernel::Modules::FAQ not registered in > >>>> Kernel/Config.pm! > >>>> > >>>> Traceback (13986): > >>>> Module: Kernel::System::Web::InterfaceAgent::Run > >> (v1.17) Line: 555 > >>>> Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 > >>>> > >>>> -- > >>>> Mike Conigliaro > >>>> ProActive Technologies > >>>> conigliaro(a)getproactivenow.com > >>>> 203.239.0440 ext:317 > >>>> www.getproactivenow.com > >>>> _______________________________________________ > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>> Support orr consulting for your OTRS system? > >>>> => http://www.otrs.com/ > >>>> > >>> _______________________________________________ > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> Support orr consulting for your OTRS system? > >>> =http://www.otrs.com/ > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support orr consulting for your OTRS system? > >> => http://www.otrs.com/ > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > =http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

2 1

Error: Need TicketID!
by Davide Pluda 06 Dec '06

06 Dec '06

Hello. I'm new in otrs, i use it few months back. It was works fine. Today it doesn't kork, when i try to create a ticket from customer it give this error: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID! Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47 I read an other mesage similar to mine, but solution proposed "Just make some free space available in /opt and you will get thru the problem" don't work... I can create ticket from User. Can you help me? Please.

4 4

e-mail (character encoding)
by Ales Vizdal, AVONET, s.r.o. 06 Dec '06

06 Dec '06

Hello list! I would like to ask you how do you reply to emails written in different enconding than used by web browser/system? I do receive czech emails in iso-8859-2, windows-1250 or utf-8 encoding. I searched thru OTRS options and didn't find any option to recode replies to correct encoding. How do you solve this kind of problem? Regards -- Ales Vizdal, AVONET, s.r.o.

2 2

RE: [otrs] Problem with LDAP Customer user backend
by Richard ***** 04 Dec '06

04 Dec '06

It's ok ; i've made what you recommand me :) Thanks Richard Subject: RE: [otrs] Problem with LDAP Customer user backendDate: Thu, 30 Nov 2006 14:08:18 -0600From: n.campbell(a)DalSym.comTo: otrs(a)otrs.org Here is the link to modify the setting, however, if your config file is configured properly, then you don’t have to use the GUI. Also, keep in mind that if using the GUI, when you click the LDAP drop-down, you need to scroll down and click Update to reflect the change and edit the other settings. http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf… http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf… Nathan CampbellSystems AdministratorDallas Symphony Association From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard *****Sent: Thursday, November 30, 2006 1:31 PMTo: User questions and discussions about OTRS.orgSubject: [otrs] Problem with LDAP Customer user backend Hi, I want to use my ldap directory for customer information. I put config informations into Kernel/Config.pm ; I restart otrs service. But when I go into customers section as an admin I can't change "source" to ldap backend. Ialway have "database backend". Where can I configure this ? Richard Soyez parmi les premiers à essayer Windows Live Mail. Windows Live Mail. _________________________________________________________________ Essayez Live.com, votre nouvelle page d'accueil ! Personnalisez-la en quelques clics pour retrouver tout ce qui vous intéresse au même endroit. http://www.live.com/getstarted

2 1