November 2006 - otrs - OTRS mailing lists

Installation on Windows when Apache is already installed
by Gary Feldman 02 Nov '06

02 Nov '06

I've searched the archives, and discovered that this question has been asked before but never answered: How does one install OTRS if Apache (and other prerequisites) are already installed? There's one note that's a couple of years old that claims it's not a problem, but when I run the 2.1.1 Windows installer, I get "Found the installed service Apache2. Installation aborted. Please remove the services Apache, MySQL, Perl, and Cron before continuing." Obviously, removing such services is unacceptable, since the reason they're there is that other systems on the server rely on them. Do the OTRS developers consider this a bug in the installer? My opinion is yes; an installation kit could choose to require them as prerequisites, but it should never prohibit existing installations, and nor should it try to install them itself without going through the native installers for the various products. Thanks, Gary

2 1

AW: [otrs] Installation on Windows when Apache is already installed
by shawn.beasley＠dlh.de 01 Nov '06

01 Nov '06

> -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im > Auftrag von Gary Feldman > Gesendet: Dienstag, 31. Oktober 2006 21:05 > An: OTRS Users > Betreff: [otrs] Installation on Windows when Apache is > already installed > > I've searched the archives, and discovered that this question > has been asked before but never answered: How does one > install OTRS if Apache (and other prerequisites) are already > installed? > > There's one note that's a couple of years old that claims > it's not a problem, but when I run the 2.1.1 Windows installer, I get > > "Found the installed service Apache2. Installation > aborted. Please remove the services > Apache, MySQL, Perl, and Cron before continuing." > > Obviously, removing such services is unacceptable, since the > reason they're there is that other systems on the server rely on them. Get linux, get a new server, get VMTN http://www.vmware.com/vmtn/appliances/directory/591. Just a suggestion. :) > > Do the OTRS developers consider this a bug in the installer? > My opinion is yes; an installation kit could choose to > require them as prerequisites, but it should never prohibit > existing installations, and nor should it try to install them > itself without going through the native installers for the > various products. > > Thanks, > > Gary > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

1 0

AW: AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
by shawn.beasley＠dlh.de 01 Nov '06

01 Nov '06

Hey, > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im > Auftrag von s taylor > Gesendet: Mittwoch, 1. November 2006 01:08 > An: otrs(a)otrs.org > Betreff: RE: AW: [otrs] FAQ-Database not > working!!!!DEVELOPERS HELP!!!! > > Hello. > > I get the error message, also, when I click 'FAQ' when > replying to a ticket: > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > Error: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! > > ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: freebsd Time: Wed Nov 1 > 00:03:50 2006 > > Message: Module Kernel::Modules::FAQ not registered in > Kernel/Config.pm! > > Traceback (71518): > Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550 > Module: index.pl (v1.81) Line: 47 > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > Can you post the instructions/screenshot so I can get it > working, too, please? Do screenshot work in the mailing list? > > > Thanks in advance. > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

1 0

AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
by shawn.beasley＠dlh.de 01 Nov '06

01 Nov '06

Hi Kai, Kai scrieb: >Hi Shawn! > >Sorry - i didn't got anything ... or it is moved to spam? Please resend >directly to my email ko(a)osthoff.net ! > >Thanks! Check you mail. :) Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -----Ursprüngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Kai Osthoff Gesendet: Dienstag, 31. Oktober 2006 14:22 An: User questions and discussions about OTRS.org Betreff: AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!! Hi Shawn! Sorry - i didn't got anything ... or it is moved to spam? Please resend directly to my email ko(a)osthoff.net ! Thanks! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/

2 1