UPDATE.
I found where the file is that lets me manually set a UNC.
IT was in OTRS/otrs/Kernel-->config.pl
Problem solved, and fixed.
-----Original Message-----
From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tom French
Sent: Sunday, April 02, 2006 11:55 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] FQDN
Nils,
I know what a FQDN is, I guess my question was not specific enough.
I want to change the file (code) that sends the email, so I can put
The required IP or UNC name. We do not have this hosted on our website, it is
Behind our firewall and will not be on a public IP.
So if I could find the code section that sends the email to a customer or agent Telling them they can view or adjust this ticket by clicking on the link in the email.
I believe my issue will be resolved.
Thanks
-----Original Message-----
From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet)
Sent: Friday, March 31, 2006 9:07 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FQDN
Tom French wrote:
> The above FQDN is NOT what I want. I need to use a static ip
> 192.168.111.31 or server1 as the FQDN.
Neither is a fully qualified domain name. A FQDN would be something like server1.deicoprs.net.
Nils Breunese.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=http://www.otrs.de/
