May 2006 - otrs - OTRS mailing lists

TimeWorkingHours not working? I am including my config
by carinus.carelse＠mrc.ac.za 23 May '06

23 May '06

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Root Password
by Sean McMains 22 May '06

22 May '06

I've been working on getting a Windows-based OTRS installation running here. Things were clipping along fine, and I had it sending and receiving email without a problem. Now, however, I can no longer seem to login to root@localhost to administer the system. Since I'm running on Windows using an external SMTP server, I can't send a new password to root@localhost either using the forgotten password form. Is there some way I can reset the password for the admin account, given command-line access to the OTRS installation? Thanks in advance for any help, Sean

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Customer login and account creating
by Dragan Zubac 22 May '06

22 May '06

Hello Is it possible to forbid using customer web interface,including freely registering customer accounts in otrs ? Sincerely Dragan Zubac

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notification for team leader
by Honza Rezab 22 May '06

22 May '06

Hello all. How can I make automatically notification for team leader when any ticket is timeover? Thanks Honza

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AW: [otrs] Customer information with Active Directory
by falko.zurell＠idmedia.com 22 May '06

22 May '06

Hi Guillaume, Looks like you have no BindUser for the customer database (the active directory) configured. Obviously your AD doesn't allow anonymous directory searches. Maybe you can post your Config.pm for a check. Kind regards Falko Zurell Head of Application Management I-D Media AG Ohlauer Strasse 43 D-10999 Berlin fon: +49 (0)30 - 2 59 47 - 357 fax: +49 (0)30 - 2 59 47 - 111 mobile: +49 (0)160 - 3 62 52 77 web: http://www.idmedia.com mail: falko.zurell(a)idmedia.com ----- Original Message ----- From: otrs-bounces Sent: 22.05.2006 17:48 To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Subject: [otrs] Customer information with Active Directory Hi list, As anyone can search in Active Directory for customers ? I can do for agent (all it work) but not for customers. When I create a phone ticket, I can't search in customer database ! As anyone have an idea ? I have this error in syslog: error OTRS-CGI-10 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece Thanks in advance -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm(a)bnu.fr web: http://www.bnu.fr

2 1

Customer information with Active Directory
by Guillaume Rehm 22 May '06

22 May '06

Hi list, As anyone can search in Active Directory for customers ? I can do for agent (all it work) but not for customers. When I create a phone ticket, I can't search in customer database ! As anyone have an idea ? I have this error in syslog: error OTRS-CGI-10 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece Thanks in advance -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm(a)bnu.fr web: http://www.bnu.fr

1 0

Bug in "Today" display in Calendar??
by Steve Hill 22 May '06

22 May '06

I have found that if I select Today within Calendar, it repaints the screen with the most recently shown screen, rather than a day display. This may be a "thinko", since "Today" means (to me) "show me the calendar for today (only)". I went into 3-month mode and moved ahead a month, then selected Today, which moved it back to the current month (i.e. the month in which today is located.) I tested this on the demo system maintained at http://otrs.org/demo/ and it behaved the same way. Is this a bug, or just a difference of interpretation of what "Today" ought to do?? Thanks, Steve

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otrs Error
by Brian Ronk 22 May '06

22 May '06

After a while away, I finally got back to working on getting OTRS up and running. Which I do, for the most part. But, I am getting an error right now for 2 things: SysConfig, and Package Manager when I click on them in the Admin area. I have it running on Ubuntu 6.06 beta 2, using the precompiled package for Ubuntu. At first I had a permissions error when I clicked on either, but I got that worked out. Here is the error now: Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. I'm sure I'm just missing something, but I'm not sure what right now. I might need to get a list of directories to show you where things are. It seems like they are all over the place, so that could be part of the problem. -- Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108

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TimeWorkingHours not working? I am including my config
by carinus.carelse＠mrc.ac.za 21 May '06

21 May '06

1 0

(no subject)
by Joe Holden 20 May '06

20 May '06

Ok, i've managed to get schema semi working, OTRS is returning "No userdata!!" though, what am I missing, or what value is incorrect? Thanks, Joe

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