August 2006 - otrs - OTRS mailing lists

move attachments from DB to FS
by Leo Haenzagl 30 Aug '06

30 Aug '06

Hello, is it possible to change the attachment storage place from DB to FS. If so, can we access the old attachments (from DB) after the change in Config.pm? Hope you can help me. Regards Leo

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RE: [otrs] Ticket Supervisor and Ticket Watcher
by Mamakwa M. Sefiri 30 Aug '06

30 Aug '06

I would also want to know more regarding this issue, do I just put the line in /opt/otrs/Kernel/Config.pm, and how would the system know who are the ticket supervisor -----Original Message----- From: Marc Petitmermet [mailto:petitmermet@mat.ethz.ch] Sent: 30 August 2006 03:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket Supervisor and Ticket Watcher > I would like to know if anyone has implemented this functionality > in the new beta and if you can then tell me how to go about > implementing it. enable TicketWatcher: in /opt/otrs/Kernel/Config.pm add the following line: $Self->{'Ticket::Watcher'} = '1'; Regards, Marc

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Ticket Supervisor and Ticket Watcher
by carinus.carelse＠mrc.ac.za 30 Aug '06

30 Aug '06

I would like to know if anyone has implemented this functionality in the new beta and if you can then tell me how to go about implementing it. Carinus -- This e-mail and its contents are subject to the South African Medical Research Council e-mail legal notice available at http://www.mrc.ac.za/about/EmailLegalNotice.htm

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RE: [otrs] Session Management as Real Time Monitor?
by Peter van Beugen 30 Aug '06

30 Aug '06

I also would love a Real Time Monitor function. I searched and looked in de OTRS tables, but could not find usefull, readable info. Anyone?? Regards, Peter van Beugen -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Danie Verzonden: woensdag 30 augustus 2006 10:41 Aan: Otrs Onderwerp: [otrs] Session Management as Real Time Monitor? Hi , Is it possible to use the Session Management functionality in the Admin section , to for instance get real time stats on what agents are currently doing? I think this would be a great feature for Managers etc , has anyone looked into a more GUI driven Session Manager or Real Time Monitor? TIA Danie _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Error messages
by Danie 30 Aug '06

30 Aug '06

I keep on getting this error message : Premature padding of base64 data at /opt/otrs/Kernel/cpan-lib/MIME/Decoder/Base64.pm line 109. How can I trace what causes this , as it says nothing in the System Status option. TIA Danie

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Session Management as Real Time Monitor?
by Danie 30 Aug '06

30 Aug '06

Hi , Is it possible to use the Session Management functionality in the Admin section , to for instance get real time stats on what agents are currently doing? I think this would be a great feature for Managers etc , has anyone looked into a more GUI driven Session Manager or Real Time Monitor? TIA Danie

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OTRS has Suddenly stopped Fetching Mails
by James Yogo 30 Aug '06

30 Aug '06

Hi All, I have been running Otrs of Suse 9 sever well untill days ago when it stopped fetching mails. I use cron jobs to fetch mails from my mx server. The logs i get from the system is 'Wed Aug 30 08:41:12 2006 error OTRS-PM3-10 Auth for user account@jtl.co.ke@mail.jtl.co.ke failed!' >From a mail client i can pop mails for the particular accounts but my system suddenly cant fetch. Would appreciate your prompt Assistance. James, Kenya _________________________________________________________________ Express yourself instantly with MSN Messenger! Download today it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/

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Don't send notifications to agents
by Benoit Brizion 29 Aug '06

29 Aug '06

Hi everybody, I've installed OTRS on Linux but I've got a problem : the system don't send notifications to agents ... in spite of 'Yes' settings in the queues management panel and in the users management panel. Can anyone help me ? Thank you Ben

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User Manual
by Jürgen Herz 29 Aug '06

29 Aug '06

Hi, last week I installed OTRS 2.1.0 beta1. It's running well but when using it, questions arise which the only manual I know of (the admin manual) can't answer. Is there any help available on what what some terms mean (e.g. Locked, Owner) and what specific functions work? Regards, Jürgen

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SVN
by Davide Pluda 29 Aug '06

29 Aug '06

ciao ciao

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