January 2007 - otrs - OTRS mailing lists

RE: [otrs] OTRS on CentOS 4.4 incredibly slow
by Jason Loven 04 Jan '07

04 Jan '07

Just FYI... I had/have similar problems. Getting mod_perl going helped but there is still a noticeable pause when moving from page to page. Typically 5-8 seconds on average. This appears to be mostly related to the code that handles loading the page formatting as I remember it. I had done some perl profiling a while back on our older server to try to determine where the bottleneck was. I have some other PHP and Perl based apps running on the same platform that snap almost instantly from page to page. ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Hayward Sent: Thursday, January 04, 2007 1:59 PM To: User questions and discussions about OTRS.org Subject: [otrs] OTRS on CentOS 4.4 incredibly slow My OTRS system is taking upwards of 20 seconds per action to load pages, log in, process actions etc. This is very frustrating. Could it be the OS that is causing this? I have a standard CentOS 4.4 server load that I have run yum update on, set up mysql and apache, installed OTRS rpm, and basically that's it. I saw a post from someone referring to a CGI update, which I did, then it killed the system and apache would not restart, so I have wiped the system and started from scratch. Mike

1 0

OTRS on CentOS 4.4 incredibly slow
by Mike Hayward 04 Jan '07

04 Jan '07

My OTRS system is taking upwards of 20 seconds per action to load pages, log in, process actions etc. This is very frustrating. Could it be the OS that is causing this? I have a standard CentOS 4.4 server load that I have run yum update on, set up mysql and apache, installed OTRS rpm, and basically that's it. I saw a post from someone referring to a CGI update, which I did, then it killed the system and apache would not restart, so I have wiped the system and started from scratch. Mike

1 0

Remove icon from Agent and Customer interface - Help
by Cristiane koda 04 Jan '07

04 Jan '07

Hi, I'm trying to remove the "ticket email" icon from the agent interface and "Logout" icon from the customer interface. I found reading the previous emails, and I tried to modify the AgentNavigationBar.dtl, but this file has one block that is responsible for more than one icon and I just want to remove one of them. <snip>  <td valign="top" align="center" class="nav"> <div title="$Text{"$QData{"Description"}"}"><a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" onmouseover=" window.status='$Text{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="navitem"><img border="0" src="$Env{"Images"}$QData{"Image"}" alt="$Text{"$QData{"Name"}"}"><br>$Text{"$QData{"Name"}"}</a></div> </td> </snip> I tried to comment the lines bellow in the config.pm, without success: $Self->{'Frontend::Module'}->{'Logout'} = { Description => 'Logout', NavBar => [ { Description => 'Logout', Name => 'Logout', Image => 'exit.png ', Link => 'Action=Logout', NavBar => '', Block => 'ItemPre', Prio => 100, AccessKey => 'l', }, ], }; Does anybody could help me, please? Thanks a lot. Cristiane

1 0

sizelimit exceeded
by richard.bosch＠bbraun.com 04 Jan '07

04 Jan '07

Hello, i got OTRS working but now when i try to intergrade it with AD i get the error: Thu Jan 4 11:53:28 2007 error OTRS-CGI-10 Sizelimit exceeded the binding with AD is working but i only get the error in my log and it doesn't retreive any data. i hope someone can help me. Gtz Richard ******************************************************************************** The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of the company of the sender of this e-mail. Unauthorized use, disclosure, or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail and destroy this communication and all copies thereof, including all attachments. ********************************************************************************

1 0

Move articles from database to filesystem
by Marc Redeker 04 Jan '07

04 Jan '07

Hello and a happy new year together, i changed the article storage from an MySQL database to Filesystem (ext3). So from now all articles and attachements are stored on the filesystem. Now to my question: Is is possible to move all existing articles from the mysql DB to the Filesystem? The reason is that customers often send us eMails with 150 uo to 400 jpeg images as simple attachements without using e.g. Zip. So we have to select every image in the ticket using "save target as". I'm running OTRS 2.0.4 with Apache 2.0.45 Mysql 4.0.24 on Debian. thanks in advance, Marc -- innovatis AG Marc Redeker Service & Support Im Technologiezentrum Meisenstr. 96 D-33607 Bielefeld / Germany Phone +49 521 2997 278 Mobil +49 160 90888614 Fax +49 521 2997 291 mailto:marc.redeker@innovatis.com http://www.innovatis.com

2 3

Error after Update of OTRS v. 1.3.2 to v. 2.1.4
by Beat Müller 03 Jan '07

03 Jan '07

Hi, I'm just trying to Update our OTRS installation from v. 1.3.2 to v. 2.1.4 on a RedHat EL 4 AS / Postgresql 7.4.13 test installation. The update process seemed to run fine following the installation manual of the current OTRS version and the hints from 'Upgrading - upgrading OTRS' (I dumped the current db from our operational installation, restored it into the test installation and ran 'DBUpdate- to-2.1.postgresql.sql'. Now I go to login page of OTRS I can give in my UID and PWD and Ican login successfully into the system, but getting back the following error message in my browser window: Software error: Can't insert session id! at ../..//Kernel/System/AuthSession/DB.pm line 204. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. A look in the Apache error log returns I bunch of error messages (see below), which are not helping me to solve the problem. I also added the output of the db update script to this email (see further below). There are some error messages, but I guess they are the reason for the malfunction of OTRS. Any hints from somebody how this issue can be solved? Many thanks Beat Mueller ------------ Output of Apache error log ----------------------------- [Wed Jan 03 20:51:42 2007] [error] [client ] [Wed Jan 3 20:51:42 2007] index.pl: DBD::Pg::st execute failed: ERROR: relation "role_user" does not exist, referer: http://pruefstand.ethz.ch/otrs/ index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Wed Jan 3 20:51:42 2007, referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Message: ERROR: relation "role_user" does not exist, referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , SQL: 'SELECT ru.role_id, ru.user_id, r.name FROM role_user ru, roles r WHERE r.valid_id IN ( 1 ) AND r.id = ru.role_id AND ru.user_id = 6', referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Traceback (4318): , referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::Group::GroupUserRoleMemberList (v1.40) Line: 1190, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::Group::GroupMemberList (v1.40) Line: 498, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 230, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: /opt/otrs/bin/ cgi-bin/index.pl (v1.81) Line: 47, referer: http://pruefstand.ethz.ch/ otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] [Wed Jan 3 20:51:42 2007] index.pl: DBD::Pg::st fetchrow_array failed: no statement executing, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] [Wed Jan 3 20:51:42 2007] index.pl: DBD::Pg::st execute failed: ERROR: relation "role_user" does not exist, referer: http://pruefstand.ethz.ch/otrs/ index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Wed Jan 3 20:51:42 2007, referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Message: ERROR: relation "role_user" does not exist, referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , SQL: 'SELECT ru.role_id, ru.user_id, r.name FROM role_user ru, roles r WHERE r.valid_id IN ( 1 ) AND r.id = ru.role_id AND ru.user_id = 6', referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Traceback (4318): , referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::Group::GroupUserRoleMemberList (v1.40) Line: 1190, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::Group::GroupMemberList (v1.40) Line: 498, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 239, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: /opt/otrs/bin/ cgi-bin/index.pl (v1.81) Line: 47, referer: http://pruefstand.ethz.ch/ otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] [Wed Jan 3 20:51:42 2007] index.pl: DBD::Pg::st fetchrow_array failed: no statement executing, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] [Wed Jan 3 20:51:42 2007] index.pl: DBD::Pg::st execute failed: ERROR: relation "sessions" does not exist, referer: http://pruefstand.ethz.ch/otrs/ index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Wed Jan 3 20:51:42 2007, referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Message: ERROR: relation "sessions" does not exist, referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , SQL: 'SELECT session_id FROM sessions ', referer: http://pruefstand.ethz.ch/otrs/ index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Traceback (4318): , referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::AuthSession::DB::GetAllSessionIDs (v1.23) Line: 272, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::AuthSession::GetExpiredSessionIDs (v1.26) Line: 211, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::AuthSession::CreateSessionID (v1.26) Line: 144, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 248, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: /opt/otrs/bin/ cgi-bin/index.pl (v1.81) Line: 47, referer: http://pruefstand.ethz.ch/ otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] [Wed Jan 3 20:51:42 2007] index.pl: DBD::Pg::st fetchrow_array failed: no statement executing, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] [Wed Jan 3 20:51:42 2007] index.pl: DBD::Pg::db do failed: ERROR: relation "sessions" does not exist, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Wed Jan 3 20:51:42 2007, referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Message: ERROR: relation "sessions" does not exist, referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , SQL: 'INSERT INTO sessions (session_id, session_value) VALUES ('107d4d03fffd21225b000b3235898c285', 'ValidID:MQ==:\\;UserIsGroup [stats]:WWVz:\\;UserComment::\\;UserRefreshTime:MTU=:\ \;UserEmail:bXVlbGxlckBuZXQuZXRoei5jaA==:\\;UserTheme:U3RhbmRhcmQ=:\ \;UserID:Ng==:\\;UserType:VXNlcg==:\\;UserCreateNextMask::\ \;UserFirstname:QmVhdA==:\\;UserSendNewTicketNotification::\ \;_UserLogin:bXVlbGxlcg==:\\;UserPw:bXUzMnJTYlRVOFhMTQ==:\ \;UserSalutation:SGVyciBEci4=:\\;UserSpellDict:ZGV1dHNjaA==:\ \;UserIsGroupRo[admin]:WWVz:\\;UserLastname:TXVlbGxlcg==:\ \;UserLastRequest:MTE2Nzg1MzkwMg==:\\;UserIsGroup[users]:WWVz:\ \;UserSendLockTimeoutNotification::\\;UserIsGroup[admin]:WWVz:\ \;UserLogin:bXVlbGxlcg==:\\;UserSendFollowUpNotification::\ \;UserIsGroupRo[users]:WWVz:\\;UserLanguage:ZGU=:\\;UserIsGroupRo [stats]:WWVz:\\;UserQueueViewShowTickets:MTU=:\\;_UserPw:MW9lbGE0:\ \;UserQueueView:VGlja2V0Vmlldw==:\\;UserSendMoveNotification::\ \;UserLastLogin:MTE2Nzg1MjMzNw==:\\;UserSessionStart:MTE2Nzg1MzkwMg==: \\;UserRemoteAddr:MTI5LjEzMi4yNDAuMTk5:\ \;UserRemoteUserAgent:TW96aWxsYS81LjAgKE1hY2ludG9zaDsgVTsgUFBDIE1hYyBPUy BYIE1hY2gtTzsgZW4tVVM7IHJ2OjEuNy4xMykgR2Vja28vMjAwNjA0MTQ=:\\;')', referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Traceback (4318): , referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::AuthSession::DB::CreateSessionID (v1.23) Line: 204, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::AuthSession::CreateSessionID (v1.26) Line: 151, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 248, referer: http://pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] Module: /opt/otrs/bin/ cgi-bin/index.pl (v1.81) Line: 47, referer: http://pruefstand.ethz.ch/ otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] , referer: http:// pruefstand.ethz.ch/otrs/index.pl [Wed Jan 03 20:51:42 2007] [error] [client ] [Wed Jan 3 20:51:42 2007] index.pl: Can't insert session id! at ../..//Kernel/System/ AuthSession/DB.pm line 204., referer: http://pruefstand.ethz.ch/otrs/ index.pl ------------------------------------------------------------------------ ------ ------------ Output of DB-Update-Script (DBUpdate- to-2.1.postgresql.sql) ------------------ ERROR: adding columns with defaults is not implemented HINT: Add the column, then use ALTER TABLE SET DEFAULT. ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE INSERT 282715 1 INSERT 282716 1 INSERT 282717 1 ALTER TABLE CREATE TABLE CREATE INDEX INSERT 282721 1 INSERT 282722 1 ERROR: relation "object_link" does not exist CREATE TABLE ERROR: relation "object_link_old" does not exist ERROR: table "object_link_old" does not exist NOTICE: CREATE TABLE will create implicit sequence "faq_voting_id_seq" for "serial" column "faq_voting.id" NOTICE: CREATE TABLE / PRIMARY KEY will create implicit index "faq_voting_pkey" for table "faq_voting" CREATE TABLE ALTER TABLE ALTER TABLE UPDATE 1 UPDATE 1 ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ALTER TABLE ERROR: relation "faq_attachment" does not exist ERROR: relation "faq_attachment" does not exist ERROR: relation "faq_attachment" does not exist ERROR: relation "faq_attachment" does not exist ------------------------------------------------------------------- ------------------------------------------------------------------------ ------------------------------- Beat Mueller Informatikkoordinator NET - Network for Educational Technology ETH Zentrum SOW G 17 Sonneggstrasse 63 CH-8092 Zuerich Tel: +41-44-632-6160 Fax: +41-44-632-1134 EMail: mueller(a)net.ethz.ch Website: http://www.net.ethz.ch

1 0

Unable to start OTRS following CGI update
by Mike Hayward 03 Jan '07

03 Jan '07

Hi. I followed advice given in http://osdir.com/ml/otrs@otrs.org/msg12325.html to try and speed up the OTRS system, now it won't start apache at all. I get a [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server Message. I have CGI 3.25 installed. How do I revert this to what I had before (3.0.x I believe)? Obviously I cannot run OTRS so this is a major issue that I may need to reformat to deal with... Thanks Mike

1 0

Newbie Problems
by Shue, Daniel G. 03 Jan '07

03 Jan '07

Hello folks... Let start by saying..... YES, I am running OTRS 2.1.4 on IIS 6 and ActivePerl 5.6. I know..... I know....... But it works so well except for two little minor problems, which is where I need the help from all powerful guru's on top of the mountain to bless me with some knowledge. First problem, saw this in a post through Google but no solution, right after I login and after I do certain things (things that would update the DB I suppose) I get a page with just "document moved" at the top. "Moved" is hyperlinked and upon clicking it the link takes me to where I need to go and all is well. It's just aggravating. It appears to be some problem with the session or session ID maybe? If someone could just give me some ideas then maybe I can work it out, me being a Micro$oft lover and all. :-) My other small problem is from the package manager.... when trying to install a new package such as the FAQ I get this error message returned.... Software error: Can't use an undefined value as an ARRAY reference at ../..//Kernel/System/Config.pm line 141. For help, please send mail to this site's webmaster, giving this error message and the time and date of the error. Same goes for any package..... and if I download it and try to install it "manually" by browsing to the manually downloaded package; same thing. The added packages look very nice and I would like to get them installed. If the is a more manual way of getting them installed then please let me know. Thanks for any help that you guys can offer. And for the record, I did try to go Apache on Windows, but it couldn't load a module (Can't load Perl module Apache::Registry) and I wasn't smart enough to figure it out. Daniel This email and any files transmitted with it are confidential and intended for use only by the individual or entity named above. If you are not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying of this communication, or unauthorized use is strictly prohibited. Please notify us immediately by reply email and then delete this message from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Randolph County Government. This email and any file attachments have been scanned for potential viruses; however, the recipient should check this email for the presence of viruses and/or malicious code. Randolph County accepts no liability for any damage transmitted via this email.

2 1

RE: [otrs] POP3 locks
by Mike Hayward 03 Jan '07

03 Jan '07

All sorted, it in fact was permissions on the /tmp directory apparently. My ISP set them incorrectly. Thanks for the replies Mike ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: 03 January 2007 01:01 To: User questions and discussions about OTRS.org Subject: RE: [otrs] POP3 locks Verify that the password you have configured for the POP3 account is accurate. Sounds like it is incorrect and when it tries to use the incorrect password, after so many attempts, the account is locked out. Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com <mailto:n.campbell@dalsym.com> 214-871-4026 http://www.dallassymphony.com <http://www.dallassymphony.com/> ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Beugen, Peter van Sent: Tuesday, January 02, 2007 3:38 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] POP3 locks Do you have a POP3 (?IMAP) server running?? (Dovecot / Cyrus / ... ???) Regards, Peter van Beugen ________________________________ Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Mike Hayward Verzonden: dinsdag 2 januari 2007 21:54 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] POP3 locks Every time my OTRS connects to my pop server, the account is locked, then each time OTRS attempts to connect, or if we try to log in via web mail, the connection is refused, telling us to check auth details etc. When telnetting into the server, we log on and it says mailbox locked. It seems the only way we can unlock it is to delete the mail box. Any ideas how we can resolve this one? Quite important. Thanks Mike Hayward

1 0

RE: [otrs] POP3 locks
by Nathan Campbell 03 Jan '07

03 Jan '07

Verify that the password you have configured for the POP3 account is accurate. Sounds like it is incorrect and when it tries to use the incorrect password, after so many attempts, the account is locked out. Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com <mailto:n.campbell@dalsym.com> 214-871-4026 http://www.dallassymphony.com <http://www.dallassymphony.com/> _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Beugen, Peter van Sent: Tuesday, January 02, 2007 3:38 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] POP3 locks Do you have a POP3 (?IMAP) server running?? (Dovecot / Cyrus / ... ???) Regards, Peter van Beugen _____ Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Mike Hayward Verzonden: dinsdag 2 januari 2007 21:54 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] POP3 locks Every time my OTRS connects to my pop server, the account is locked, then each time OTRS attempts to connect, or if we try to log in via web mail, the connection is refused, telling us to check auth details etc. When telnetting into the server, we log on and it says mailbox locked. It seems the only way we can unlock it is to delete the mail box. Any ideas how we can resolve this one? Quite important. Thanks Mike Hayward

2 1