October 2007 - otrs - OTRS mailing lists

AD Single Sign On
by Derek Blevins 02 Oct '07

02 Oct '07

Hello, I'm trying to figure out how to get OTRS to do single sign on with AD. I've managed to make LDAP work according to the manual, however the documentation for true single sign on is confusing. How is http basic auth supposed to function? And does OTRS really do seamless logins? Kind of a newbie here, if someone has a walkthrough that would be great. I'm sure this has been brought up a dozen times. Using: AD 2003 OTRS 2.2.2 CentOS 5 Everything works great, just trying to get SSO working. The only thing I've found is a module for OTRS 1.3 or similar versions. Thanks, Derek Blevins

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RE: [otrs] Can't use from: ERROR
by Christian Petrou 01 Oct '07

01 Oct '07

Still tying to resolve this issue, can anyone point me in the right direction? Added another email address for a different queue, pop account works great. OTRS gets the email places in the right queue. All out bound email, or when I generate "compose answer" I get the following error? ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Wed Sep 26 14:03:06 2007 Message: Can't use from: user2(a)mydomain.com<mailto:user2@mydomain.com>! Enable debug for more info! Traceback (21487): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Double checked the system address for the queues, and they are correct. Anything else I can try? Christian

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Import customers from cvs?
by Hannes Riechmann 01 Oct '07

01 Oct '07

Hello, is it possible to import customers from a cvs file? I thought about adapting the otrs.addUser script, so that it can add customer and then calling my script for every entry in my cvs file. Anybody knows a better solution? Thank in advance Hannes

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webmail disfunctional
by Mark Nernberg 01 Oct '07

01 Oct '07

I have a new deployment of OTRS 2.2.3 I've also deployed the OTRS Webmail client (v. 0.11.2). I cannot read an email from the Webmail client. The INBOX and other mailboxes work correctly. I can send mail with no problem, also. When clicking on a message to display it, I get the OTRS screen, and a "View" menu (with back/reply/reply-all/plain/delete), and a small grey area marked "options", but the message never displays. There are no apparent errors showing in my Apache error log, nor in the system message log. Advice, anyone? -- Mark J. Nernberg PLEASE NOTE: THIS IS NOT MY REGULAR EMAIL ACCOUNT! Personal website: http://www.marknernberg.com

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Email
by Robert Aldridge 01 Oct '07

01 Oct '07

Thanks for all the help so far. I have OTRS set up and authenticating agents and customers against our ActiveDirectory server. Awesome! We use MS Exchange as our email server. I've set up the SMTP configuration in OTRS so that tickets and messages get mailed out to agents. However, we'd like our customers (internal employees) to be able to email problems to 'otrs(a)domain.com' and have OTRS automatically pick up the email and create a ticket. I have created the 'otrs' user in ActiveDirectory and configured an email account for this user. This user can send/receive email fine through our Exchange server. In trying to follow the directions in the Docs ( http://doc.otrs.org/1.3/en/html/receiving-email-cmd.html) I'm getting lost. :-( When I do: shell# cat test-email-1.box | /usr/share/otrs/bin/PostMaster.pl It works fine. The message appears in the queue. So, how do I get messages sent to 'otrs(a)domain.com' to the OTRS server? Thanks, Robert Aldridge

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