April 2007 - otrs - OTRS mailing lists

OTRS + CRM Implementation
by Chris Watt 26 May '25

26 May '25

I have been googling this for hours and it seems to have been mentioned on here but no one has ever given anything. What I want to do is link OTRS with a CRM program like SugarCRM (or similar). Has anyone done this before/know how to do it? Basically I want the tickets to be copied into SugarCRM automatically, with all approriate fields, and customers to be stored in the same location. I read somewhere that one guy had done it but he provided no further info. Cany anyone help? Cheers ~Chris

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Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

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RE: [otrs] using email to close otrs tickets
by Bartsch, Martin msg asp gmbh 13 Sep '07

13 Sep '07

Hi, use the generic agent. Search for tickts with CLOSE an set the new state to closed. Mit freundlichen Grüßen / Kind regards Martin Bartsch > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On > Behalf Of Janet Post > Sent: Monday, December 18, 2006 9:51 PM > To: User questions and discussions about OTRS.org > Subject: [otrs] using email to close otrs tickets > > > Hello all, > > I am using otrs version 2.1.2. I would the ability to close > tickets via > email. I would like to have a filter that finds either: CLOSED or > RESOLVED as the first word in the subject line, and have otrs > close the > ticket. Is there some way to do this? > > I have tried using the postmaster filter with these settings: > > Match: > Header 1: Subject Value: CLOSED > > Set: > Header 1: X-OTRS-State Value: closed successful > > But this does not seem to work. > > Janet > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ >

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Bounce emails without ticket numbers
by Maurice James Ny 13 Aug '07

13 Aug '07

How do I have the system bounce emails that do not contain ticket numbers? When ever I enable this option in sysconfig the POP3PostMaster.pl PID always hangs and I get the following error: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running yourhost.example.com/1837)

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Possibly a Bug...Possibly Me....Agent Notifications
by Trevor Vaughan 22 May '07

22 May '07

Ok, This is kind of related to a previous post but I've been able to expound upon it further. Basically, does anyone know how to properly set up Agent Notifications. I.e. When an external email comes into the queue, a notification is sent. When an agent enters something into the queue, a notification is sent. However, when a customer adds something into the queue from the customer web interface a notification is NOT sent. Can't figure this one out. Help appreciated. Thanks, Trevor -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O

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Best Linux to run on
by Dave Wojciechowski 11 May '07

11 May '07

Everyone that has worked w/ OTRS what is the best platform to run OTRS on on the linux side?

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RSS Feed
by Dehnert James Sr 09 May '07

09 May '07

Has anyone ever looked at an RSS feed of cases from OTRS? I'd love to be able to monitor some/all queues via RSS. Better still would be a priority threshold, so I can see Critical cases from queue 1-3, and Normal cases on queues 4-6, etc. Thanks, Zeke -- James "Zeke" Dehnert mailto:jdehnert@norcalnetworks.com Phone: +1 707.546.6620 x602 Fax: +1 707.324.8043 "Life is racing, everything else is just waiting"

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Ticket ACLs
by Maurice James Ny 05 May '07

05 May '07

Does anyone have any good ACL examples beside the ones on the otrs.org website? I wrote some of my own, but I would like to see what other people have in mind. I will post some of my own later.

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HTML Replys
by Will Sheldon 02 May '07

02 May '07

I asked this earlier, but i cant find a reply, or the message in the archives, so maybe it got lost in the ether... Has there been any progress with regard to viewing and sending HTML messages? Our customers frequently send us (embedded) screenshots, so a click to view for image attachments would be a suitable alternative to viewing the full html. Also it'd be nice to be able to append an html signature to messages, or insert a block of html to messages with some kind of markup tag. I'd be quite happy to try to code this functionality, but I haven't looked into how OTRS works yet, so any pointers would be hugely appreciated. W.

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How to add a "catalog class" in ITSM
by Paul Rhein 02 May '07

02 May '07

Hi all, I installed the ITSM 1.0.0 beta2 module just to play around and I have to say the OTRS team did it again....looks great thanks a lot. Small question here: When I try to add a catalog class (under admin area -> general catalog I would like to add something like "EPT::LineCard::Type" as a seperate catalog class) so I can use the values as drop down on the config items. I do not manage to create the class of thier own, I can only add an item on an exsiting catalog class, is this not forseen or do I miss out on something here ? TIA Paul Rhein

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