May 2007 - otrs - OTRS mailing lists

RE: [otrs] ITSM configuration
by David Salgado Vidal 02 May '07

02 May '07

Thanks, i will try there. Regarda. -----Mensaje original----- De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Christian Schoepplein Enviado el: miércoles, 02 de mayo de 2007 18:40 Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] ITSM configuration Hi David, On Mon, Apr 30, 2007 at 06:10:45PM +0200, David Salgado Vidal wrote: >I'm trying ITSM over OTRS Framework 2.2 and I want to: > >- Associate an existing location to ConfigItems >- Associate ConfigItems to tickets. > >Are they possible? Maybe the new ITSM list would be a better place to ask for this information, because our ITSM people are subscribed to this list: http://lists.otrs.org/mailman/listinfo/itsm But I think what you are looking for should be possible. -- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521 ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente. Pueden estar protegidos por secreto profesional Si usted recibe este correo electronico por error, gracias de informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus ------------------------------------------------------------------

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exim configuration
by d.shri＠drushti.in 02 May '07

02 May '07

Dear All, As i have read the docs of otrs, it is clearly mentioned how we can configure the otrs mail system with exim and fetchmail. My requirement is for outgoing mail use exim and for incoming mail use fetchmail.How can i setup/configure the same with otrs by frontend and backend ? I have exim running on the same machine. -- Shrinivas Devarkonda, Email : d.shri(a)drushti.in.

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ITSM configuration
by David Salgado Vidal 02 May '07

02 May '07

Hi. I'm trying ITSM over OTRS Framework 2.2 and I want to: - Associate an existing location to ConfigItems - Associate ConfigItems to tickets. Are they possible? Regards. David Salgado Vidal david.salgado(a)mundivia.net Telf. 942 355 931 http://www.mundivia.net ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente. Pueden estar protegidos por secreto profesional Si usted recibe este correo electronico por error, gracias de informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus ------------------------------------------------------------------

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FW: [otrs] Hi People
by Arnold, Andrew 02 May '07

02 May '07

Any news on this anyone. Thanks ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arnold, Andrew Sent: 05 March 2007 13:27 To: User questions and discussions about OTRS.org Subject: [otrs] Hi People I am trying to find out where I can report on info stored in OTRS. I have found the subject heading of a ticket in the MySql DB. (this is in the `title` field in the `ticket` table.) Where can i find the actual e-mail text - the body of the e-mail pls. I have looked at a few ways of getting this info out but cannot find a suitable way of doing it. Anyone please help as I need to have the reporting sorted ASAP. Tks Andrew Arnold IT Support Analyst <mailto:andrew.arnold@hammondsdirect.com> This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan.

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Company Tickets
by Benedick, Jason 02 May '07

02 May '07

I'm trying to figure out how to remove Company Tickets from the customer interface. Any ideas on how to get rid of it? Thanks, Jason R. Benedick Workstation Technician Thaddeus Stevens College of Technology

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Problem with few CustomerUser storages
by Орлов Олег 02 May '07

02 May '07

Hello ! We have three configured CustomerUser storages : $Self->{CustomerUser} = { Name => 'Database', Module => 'Kernel::System::CustomerUser::DB', Params => { ... $Self->{CustomerUser1} = { Name => 'LDAP', Module => 'Kernel::System::CustomerUser::LDAP', ... $Self->{CustomerUser2} = { Name => 'Database2', Module => 'Kernel::System::CustomerUser::DB', ... In Customer User search and edit form ( http://otrs.pk.ru/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent ) we can perform complex search (sequentally in all three storages), but we can't separate results by any source storage. Any selections by popup list has no effect.

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Ticket is Open again and again
by Carlos Oyarzabal 02 May '07

02 May '07

Hi List, I have a trouble: I did close a ticket but it was reopen automaticaly. I did see and the currently "From:" and "To:" fields have the queue email account (queueaccount(a)mydomain.com) even when the ticket had "From: queueaccount(a)mydomain.com" and "To: customeraccount(a)itsdomain.com". Currently, I did close the ticket and the system open again. I did try setting a filter postmaster like: Match Header 1: From ------------ Value: queueaccount(a)mydomain.com Set Header 1: X-OTRS-Queue: ------ Value: Junk but even so, the system reopen the ticket. Any ideas to solve? Specs: FreeBSD OTRS 2.1.7 Apache 2 MySql 4 Carlos México

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RE: [otrs] Hi People
by David Salgado Vidal 02 May '07

02 May '07

Sorry, i didn't explain it correctly. I understood that you want to consult the e-mail's body, so I ask you if you have looked for it in the article table. I hope it helps you. Regards. ________________________________ De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Arnold, Andrew Enviado el: miércoles, 02 de mayo de 2007 11:42 Para: User questions and discussions about OTRS.org Asunto: RE: [otrs] Hi People sorry, what are you asking? tks ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Salgado Vidal Sent: 30 April 2007 17:34 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Hi People Have you find in the article table? ________________________________ De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Arnold, Andrew Enviado el: lunes, 30 de abril de 2007 18:21 Para: User questions and discussions about OTRS.org Asunto: FW: [otrs] Hi People Any news on this anyone. Thanks ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arnold, Andrew Sent: 05 March 2007 13:27 To: User questions and discussions about OTRS.org Subject: [otrs] Hi People I am trying to find out where I can report on info stored in OTRS. I have found the subject heading of a ticket in the MySql DB. (this is in the `title` field in the `ticket` table.) Where can i find the actual e-mail text - the body of the e-mail pls. I have looked at a few ways of getting this info out but cannot find a suitable way of doing it. Anyone please help as I need to have the reporting sorted ASAP. Tks Andrew Arnold IT Support Analyst <mailto:andrew.arnold@hammondsdirect.com> This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan. This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan. ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente. Pueden estar protegidos por secreto profesional Si usted recibe este correo electronico por error, gracias de informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus ------------------------------------------------------------------

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installation problem
by George Develekos 02 May '07

02 May '07

Greetings, I've had to upgrade to Apache2, so I'm trying to get OTRS to work with it. I can't, for the life of me, get past this problem I get when I run rcapache2: mail:/sw/Linux/Suse # rcapache2 start Starting httpd2 (prefork) Syntax error on line 10 of /etc/apache2/conf.d/otrs.conf: Invalid command 'PerlRequire', perhaps misspelled or defined by a module not included in the server configuration The command line was: /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf I've just run SuSEconfig and proceeded to the rcapache2 step. It's a Suse Enterprise v.9 system, with the following packages installed and verified: mail:/sw/Linux/Suse # rpm -qa|grep apache2 apache2-2.2.0-21.7 apache2-doc-2.0.49-27.8 apache2-prefork-2.2.0-21.7 apache2-worker-2.2.0-21 apache2-example-pages-2.0.49-27.8 apache2-mod_perl-2.0.3-12 mail:/sw/Linux/Suse # rpm -qa|grep otrs otrs-2.1.7-01 Can you please suggest some way out or some further diagnosing step? Thanks a lot, George I. Develekos Software Engineer Omilia Ltd.

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RE: [otrs] Hi People
by David Salgado Vidal 02 May '07

02 May '07

Have you find in the article table? ________________________________ De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Arnold, Andrew Enviado el: lunes, 30 de abril de 2007 18:21 Para: User questions and discussions about OTRS.org Asunto: FW: [otrs] Hi People Any news on this anyone. Thanks ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arnold, Andrew Sent: 05 March 2007 13:27 To: User questions and discussions about OTRS.org Subject: [otrs] Hi People I am trying to find out where I can report on info stored in OTRS. I have found the subject heading of a ticket in the MySql DB. (this is in the `title` field in the `ticket` table.) Where can i find the actual e-mail text - the body of the e-mail pls. I have looked at a few ways of getting this info out but cannot find a suitable way of doing it. Anyone please help as I need to have the reporting sorted ASAP. Tks Andrew Arnold IT Support Analyst <mailto:andrew.arnold@hammondsdirect.com> This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan. ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente. Pueden estar protegidos por secreto profesional Si usted recibe este correo electronico por error, gracias de informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus ------------------------------------------------------------------

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