August 2007 - otrs - OTRS mailing lists

mail notification to queue admins on new ticket?
by Boris Ratak 02 Aug '07

02 Aug '07

Yes, I remember I set these options when I created my user and when I check them in my prefs, I should get a notification for almost everything for the selected queue. But I still don't get a thing, although my customer account that created the ticket does get the notifications, so the mail sending system is working fine. Any idea? B. ------------------------- Hi, This is configured on a per-agent basis through Preferences panel of each agent. You will find Move/ Change state ... notifications Yes/No drop down menus. Best regards, Laurent Le jeudi 02 août 2007 à 16:50 +0200, Boris Ratak a écrit : >/ Hi, />/ />/ I'm new to OTRS, but I managed to configure most of the options i />/ needed, except this one : If a client opens a new ticket, I want that />/ OTRS send a mail to the admins of the concerned queue. Is it possible />/ and how do I configure it? />/ />/ thx />/ />/ B. />/ _______________________________________________ />/ OTRS mailing list: otrs - Webpage: http://otrs.org/ />/ Archive: http://lists.otrs.org/pipermail/otrs />/ To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs />/ Support or consulting for your OTRS system? />/ => http://www.otrs.com/ /

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mail notification to queue admins on new ticket?
by Boris Ratak 02 Aug '07

02 Aug '07

Hi, I'm new to OTRS, but I managed to configure most of the options i needed, except this one : If a client opens a new ticket, I want that OTRS send a mail to the admins of the concerned queue. Is it possible and how do I configure it? thx B.

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Thu Aug 2 10:28:27 2007 notice OTRS-CGI-10 No FormatTimeString() translation found for '01-AUG-2007' string!
by Dan King 02 Aug '07

02 Aug '07

Does anyone know what the message below means when appearing in the System Log? Thu Aug 2 10:28:27 2007 notice OTRS-CGI-10 No FormatTimeString() translation found for '01-AUG-2007' string! Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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OTRS 2.2 on Windows 2003 Server error messages
by Jurgen de Wijs 02 Aug '07

02 Aug '07

We have installed OTRS 2.2.1 on a Windows 2003 server. After installation ww found that everthing was working except we receive the following error message in the windows event log: Faulting application perl.exe, version 5.8.8.819, faulting module mysql.dll, version 0.0.0.0, fault address 0x000032b9. The system seems to be working but from the error message I still think something is not quite right. Does someone have a suggestion? Best regards, Jurgen de Wijs

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'Compose Answer' menu in zoom view
by Yael Naveh 02 Aug '07

02 Aug '07

Dear list, When I zoom into a ticket the 'Compose Answer' option at the right side disappears. How can it be customized? Thanks, Yael.

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Ticket-ordering by pending-time
by Alexander Scholler 02 Aug '07

02 Aug '07

Hi, I'm looking for a ticket-order in Queue-view or My-tickets-view that shows all pending tickets with ascending order of pending-time left. Is this possible (without code-modification)? I don't think so... Bye, Alex

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OTRS silently fails at random times?
by scott call 01 Aug '07

01 Aug '07

Hello esteemed OTRS folks. I am new to OTRS and have spent two days trying to figure out the problem I'm having, so hopefully it won't end up being a stupid noob mistake, although that's entirely possible. I installed OTRS 2.2.1 from source on a Mandriva 2007.1 machine, following the CentOS instructions as a general guide, but using the INSTALL files for things like mod_perl setup. The modules all are installed per otrs.checkModules, mysql and apache2. Several times throughout the installation and now administration process the CGIs seem to have failed silently, because I get a firefox error about unable to connect (which is an incorrect description of what happens, since it connects and then disconnects). The requests are all logged in the http access log. Sometimes hash not found errors show up in the error log, but certainly not as often as the failures occur. When the failure occurs, reloading the page 2 to 5 times usually gets me back to where I was, but as you can understand this isn't really a good solution for a production system. I've tried turning on debug and performance logging but the debug info seems to be the same for both successful and unsuccessful requests, aside from the successful ones logging the performance log. I would appreciate any clues as where to look first to try to get to the root of the problem. Thanks much, -Scott Call

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problems with installation otrs DB
by Juan Andres Mercado 01 Aug '07

01 Aug '07

Good afternoon my friends, I had a important problem with the installation of otrs 2.2 when up the iterface web, and go to create the DB, display the next error: Create Database (2/4) Creating database 'otrs1' utf8: *done.* Creating tables 'otrs-schema.mysql.sql': *done.* Inserting Inital inserts 'otrs-initial_insert.mysql.sql': *done.* Foreign Keys ' otrs-schema-post.mysql.sql': *false! :-(* ---==> Can't create table './otrs1/#sql-5455_23.frm' (errno: 150) do you now the solutions?? Thank's for advance.. -- ------------------------------------------------------------------ Juan Andres Mercado Estudiante UAI - Ing. Informática ------------------------------------------------------------------ "By a free world and without windows" "Por um mundo livre e sem janelas" "Por un mundo Libre y sin ventanas"

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Default type.
by Dan King 01 Aug '07

01 Aug '07

Does anyone know how to set the default type of the ticket. Currently it defaults to the first one I created but I don't want this and I can't find the setting in sysconfig. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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RE: [otrs] PHP Script to show quick Status
by Gerhard Weber 01 Aug '07

01 Aug '07

Hi Swen, if you add the lines echo "<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 4.01 Transitional//EN\"\n"; echo " \"http://www.w3.org/TR/html4/loose.dtd\">\n\n"; just before printing the html-header the page is even HTML-4.01-conform. Thanks für the script, gerhard

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