September 2007 - otrs - OTRS mailing lists

Customer company not on the Customer list
by Agim Cami 19 Sep '07

19 Sep '07

"Customer Company" are not really treated as "Customer Users". Example: if you want to create a Phone-Ticket or Email-Ticket the displayed customers are Customer Users only. Is any possibility to include in the dislplayed list the "Customer Company" also? -- Agim Cami

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Auto-Reponses to Customers
by Kurt OConnor 19 Sep '07

19 Sep '07

All of our auto-responses to customers have the default "From" address, OTRS System. I thought I had disabled this address by making it invalid through the Admin Interface and adding our our own. The crazy thing is that all auto-responses to admins has the new address in the "From". Ha ha, its crazy, I would care at all if it were the other way around and admins getting messages from OTRS System. Kurt O'Connor Linn State Technical College kurt.oconnor(a)linnstate.edu 573-897-5275 ---------------------------------------------------------- NOTE: This e-mail transmission may contain confidential information. If you are not the intended recipient, employee or agent responsible for delivering this information to the intended recipient, unauthorized disclosure, copying, distribution or use of the contents of this transmission is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and delete it from your computer. Thank you for your compliance.

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Setting up Aspell (windows XP) to work with OTRS
by * ProfitGrabber Support* 19 Sep '07

19 Sep '07

Disregard this question, I got it to work, my path was dead ending, I needed to add /aspell , I had it going to just /bin. Barry Keyles Lead ProfitGrabber Support Turn-Key Systems 480.598.2030

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Setting up Aspell (windows XP) to work with OTRS
by * ProfitGrabber Support* 19 Sep '07

19 Sep '07

I have ASpell loaded already (use it with opera), how to I get OTRS to use it. I tried adding the full filepath in sysconfig, but still doesn't work, zero errors found always. Barry Keyles Lead ProfitGrabber Support Turn-Key Systems 480.598.2030

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Help.. phpmyadmin cant import my sql dump
by * ProfitGrabber Support* 18 Sep '07

18 Sep '07

Thanks for pointing me in the right direction. I did end up using phpmyadmin, as I had already made the size changes to PHP. The problem was mysql though. Adding : [mysqld] max_packet_size=50m to the my.ini file was the fix. Thank you for the help. >You need to raise the max_allowed_packet for both the server and the >client. And then don't go through phpMyAdmin or you'll also have to >deal with a PHP's memory/upload/etc. limits. On Linux I'd set a big >enough value for max_packet_size (say, 50M) in /etc/my.cnf (don't >know where you'd do this on Windows), restart the MySQL server and >then issue a command like this: # mysql --max_allowed_packet=50M db_name < db_dump.sql >If the dump file contains a CREATE statement you leave out the >db_name of the command (as it doesn't exist yet, but the dump file >will create it). See the 'Packet too large' docs: <http:// >dev.mysql.com/doc/refman/5.0/en/packet-too-large.html>. I guess the >procedure is mostly the same on Windows. Barry Keyles

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RE: otrs Digest, Vol 50, Issue 29
by Andrew Meyer 18 Sep '07

18 Sep '07

I don't think I want to create my own theme, but I want to add something to the OTRS link at the top of the page. I'm not sure what page to edit. Please let me know if you need more information. Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 Message: 1 Date: Tue, 18 Sep 2007 11:52:00 +0200 From: "Nils Breunese (Lemonbit)" <nils(a)lemonbit.nl> Subject: Re: [otrs] editing the front end To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <9989476A-CFE4-4F7D-9D4E-15F66121F397(a)lemonbit.nl> Content-Type: text/plain; charset="us-ascii" Andrew Meyer wrote: > I was wondering, if I wanted to make some changes to the frontend. > What files would I need to edit. If someone could point me to the > right spot in the docs that would be great too. Chapter 14. Creating own themes <http://doc.otrs.org/2.2/en/html/ c1784.html> Chapter 15. Localization of the OTRS frontend <http://doc.otrs.org/ 2.2/en/html/c1810.html> Nils Breunese.

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Help.. phpmyadmin cant import my sql dump
by * ProfitGrabber Support* 18 Sep '07

18 Sep '07

The info from link was over my head. I did try ini change you suggested. I made the change in my.ini file. I set it to a size larger than the dump file (file is 29m I set it to 31m). I still can not import using phpmyadmin. I have been told phpmyadmin has trouble with large file. Is there another gui program I can use, or can someone please provide the mysql command I can use in windows command prompt. -barry > I¹m sure in windows the file is still called my.ini and is probably > somewhere near where it was installed. > > Follow this and you may get more info on how to do it: > http://lists.mysql.com/mysql/204790 > > HTH, > Andy

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Help.. phpmyadmin cant import my sql dump
by * ProfitGrabber Support* 18 Sep '07

18 Sep '07

I followed upgrade instructions for 2.2.3 and backed up my DB using PHPMYADMIN. I completed upgrade and now it is time to reimport the dump and I can't. Looks like my dump is too big for phpmyadmin import. I tried mysql Administrator and that said it couldn't restore mysqldumps. Please help. I am running on windows xp (used otrs win32 installer) on my internal network. I know next to nothing about Mysql so please provide detailed instruction on how to get this dump into the new database. Mysql has default login (root) and no password if that helps. Barry

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Re: [otrs] Define different freetext field for differens queues?
by Sebastian Schedlbauer 18 Sep '07

18 Sep '07

Hi, Regrettably this is not an option. Since we hab already the specific country as main queue and the products as subqueue, we would have nearly 1000 queues in total, if we implement the category as queue! *Von:* "User questions and discussions about OTRS.org" <OTRS(a)OTRS.ORG> *Gesendet:* 18.09.07 11:54:33 *An:* "User questions and discussions about OTRS.org" <OTRS(a)OTRS.ORG> *Betreff:* Re: [otrs] Define different freetext field for differens queues? Sebastian Schedlbauer wrote: > Currently our OTRS uses freetext fields to define the type of > category (Tech, Billing, General, ...) > > Since we have different queues for all our product, it would be > desirable if we could have specific freetext fields for every > queue. For example one of our product has no billing support, so it > is senseless to have the "billing" freetextfield available here. > > > Any help or hints are welcome! Maybe you could use subqueues instead of freetext fields? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Define different freetext field for differens queues?
by Sebastian Schedlbauer 18 Sep '07

18 Sep '07

Dear all, Currently our OTRS uses freetext fields to define the type of category (Tech, Billing, General, ...) Since we have different queues for all our product, it would be desirable if we could have specific freetext fields for every queue. For example one of our product has no billing support, so it is senseless to have the "billing" freetextfield available here. Any help or hints are welcome! Thanks, Sebastian

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