February 2008 - otrs - OTRS mailing lists

cron job failures
by Joe Ersinghaus 27 Feb '08

27 Feb '08

Hello, My OTRS system is sending cron job failure emails. All messages report this: Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs +/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi ... I must have something miss configured. Can anybody help? Thanks, Joe

1 0

RE: [otrs] User interface does not list users
by Jonathan Larsen 27 Feb '08

27 Feb '08

>this is new functionality >you will have to "search" for users >a * will do... Totally makes sense, we had wondered that after I sent out the email. Thanks for the info! :)

1 0

User interface does not list users
by Jonathan Larsen 27 Feb '08

27 Feb '08

We just upgrade to the latest version of OTRS. Our database imported just fine without error. One thing we've noticed though is when we click on Admin->Users it doesn't list a single user not even root@localhost. Since the database import I am able to log in with the user I used from our previous version of OTRS(it exists on a separate machine). Any ideas why this is? Oh and if I search for myself, I am found. Also, if I click on users<->groups, it does list the users there.

3 2

RE: [otrs] LDAP customer authentication with AD not workng, please help?
by Leigh Reed 27 Feb '08

27 Feb '08

Hi, Thank for the quick reply. For some strange reason that config I posted works to some degree. If I log in to the agent frontend, click on admin and then click Customer Users and do a search I can find every object listed in our AD (including users, computers and even old accounts that were deleted). I don't know why it took such a long time to populate as I couldn't find a single user a couple of hours ago. Thinking I had cracked it I tried to log in to the customer frontend but I still get the same error no matter what I use as a login name. This seems very strange to me. If it is communicating with AD and can find the users, how come I can't login to the customer frontend? Thank you Leigh -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: 21 February 2008 16:50 To: User questions and discussions about OTRS.org Subject: Re: [otrs] LDAP customer authentication with AD not workng,please help? Den 21/02/2008 kl. 16.27 skrev leighreed(a)wbhltd.com: > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=woodberry, > dc=wbhltd, dc=com'; Try this: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=woodberry, dc=woodberry, dc=wbhltd, dc=com'; -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

5 6

Theme created are not working
by Stephen Chao 志強 27 Feb '08

27 Feb '08

> > Ideally I want to create 3 different web pages for 3 different customers. > Right now I am trying to create a theme and apply to the customer.pl. I > followed the procedure of administrator document by using the queries to add > the company themes and I do see the options in the drop down menu using my > ID or the root@localhost in the index.pl preference page. Both IDs are > have all the admin rights. I copied the standard folder to 3 different > names accordingly but they are not working. The theme being used is still > the standard theme. Did I miss something or the manual did? > > It is not like I do not have the knowledge. It is just not working. > Please help. Thank you. Is there anything that I have to configure or add > in the config file? Can I create different pages for 3 different customers? > ***********************result of the query below************************************************* > > > +----+------------------------ > --+----------+---------------------+-----------+-- > -------------------+-----------+ > | id | theme | valid_id | create_time | > create_by | c > hange_time | change_by | > > +----+--------------------------+----------+---------------------+-----------+-- > -------------------+-----------+ > | 1 | Standard | 1 | 2008-02-17 14:47:54 | > 1 | 2 > 008-02-17 14:47:54 | 1 | > | 2 | Lite | 1 | 2008-02-17 14:47:54 | > 1 | 2 > 008-02-17 14:47:54 | 1 | > | 3 | company1 | 1 | 2008-02-22 13:25:09 | 1 > | 2 > 008-02-22 13:25:09 | 1 | > | 4 | company2 | 1 | 2008-02-22 13:25:56 | 1 | 2 > 008-02-22 13:25:56 | 1 | > | 5 | company3 | 1 | 2008-02-22 13:27:14 | > 1 | 2 > 008-02-22 13:27:14 | 1 | > > +----+--------------------------+----------+---------------------+-----------+-- > -------------------+-----------+ > 5 rows in set (0.00 sec) > > > > -- Stephen Chao Microsoft Certified System Engineer

1 0

Mod perl...
by Nielson, Adam 27 Feb '08

27 Feb '08

So, I used this page here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=3&ItemID=200 And found out mod perl isnt even running FOR OTRS. I checked out the otrs/script directory, but have no idea whats "wrong". I uncommented out that im using a MySQL database in apache2-perl-startup.pl, but have no idea what im really looking for. Also, how do I know if apaches conf.d/perl.conf is properly set up? Is there some kind of guide or howto I can follow? Im not finding anything useful online. Thank you, Adam Nielson

4 9

How to configure the SMTP port and SSL
by Stephen Chao 志強 27 Feb '08

27 Feb '08

Please help. Somehow the yahoo is blocking our company smtp probably because it is anonymous (simple smtp with no domain ID setup). I tried to use yahoo bizmail but it does not work. I think it needs to use different port and SSL enable. Can someone tell me where to change that and how? Thank you. --------------Here is the error message------------------------------------------------------------- ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Feb 27 10:44:48 2008 Message: SMTP authentication failed! Enable debug for more info! Traceback (1784): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 77 Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20.2.1) Line: 408 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47 Module: (eval) (v1.37) Line: 203 Module: ModPerl::RegistryCooker::run (v1.37) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 --------------------------------------------------------------------------------------------------------------------------- -- Stephen Chao Microsoft Certified System Engineer

1 0

Unlock Ticket
by Сергей Малочинский 27 Feb '08

27 Feb '08

Hello! Please help me. Our company test OTRS. Question: I create queue with unlock ticket time out 1 minute. I wait rather then 1 hour. Ticket not unlock. I try run UnlockTickets.pl and it`s not work. %./UnlockTickets.pl --all UnlockTickets.pl <Revision 1.24> - unlock tickets Copyright (c) 2001-2006 OTRS GmbH, http//otrs.org/ Unlock all tickets: % What I do incorrect?

1 0

Zlib uncompress error
by Jeff 27 Feb '08

27 Feb '08

I'm getting the following error when I try to print a ticket from the customer's zoom ticket page: Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110. Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*", Compress::Zlib::uncompress(unpack("u", $apple_encs[$i])))] Any ideas what might be causing this? Yum says Zlib is up to date. I thought that perhaps customer.pl was sending an extra "&" to name.pm.... Thanks in advance for any help... _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

2 1

ticket age
by Rell Gábor 27 Feb '08

27 Feb '08

Hello, Is there a way to stop the age of a ticket when it is closed? My boss needs to get stats about the average age of tickets. Any help are welcome -- Gábor Rell

2 1