March 2008 - otrs - OTRS mailing lists

MYSQL ? and issues
by Snehal Desai 01 Apr '08

01 Apr '08

Hello, I am trying to extract data from mysql database using mysql tools. I am a newbie(new college-grad), so I can't seem to find the data in the inventory(config item) that I have loaded. I have tried a sql dump, but the .sql file is not readable. Do you know under what schema/table this is under so I can extract it? Also, how can I extract it? I have tried xml_storage and all the config items tables. Second problem, I can't seem to connect to the mysql database (using the tools) which is located on a server from my local computer. I have full admin rights and it keeps telling me the local computer is not allowed to connect o mssql. Right now i'm accessing directly from the server. I have tried variety of sol. provided in the OTRS archives, but have had no luck. Thanks.

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Export/Import Issues
by Snehal Desai 31 Mar '08

31 Mar '08

Hello, I can't seem to export my inventory data. This is just some sample data I put in since we are in the testing phase. I'm using the Import/Export Package but it give me the following error. Error: Error occurred. Export impossible! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Mar 31 16:36:45 2008 Message: Error occurred. Export impossible! Traceback (5180): Module: Kernel::Modules::AdminImportExport::Run (v1.17) Line: 1234 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::E_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Any clues? Thanks.

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Re: MYSQL ? and issues
by Snehal Desai 31 Mar '08

31 Mar '08

Hello, I am trying to extract data from mysql database using mysql tools. I am a newbie(new college-grad), so I can't seem to find the data in the inventory(config item) that I have loaded. I have tried a sql dump, but the .sql file is not readable. Do you know under what schema/table this is under so I can extract it? Also, how can I extract it? I have tried xml_storage and all the config items tables. Second problem, I can't seem to connect to the mysql database (using the tools) which is located on a server from my local computer. I have full admin rights and it keeps telling me the local computer is not allowed to connect o mssql. Right now i'm accessing directly from the server. I have tried variety of sol. provided in the OTRS archives, but have had no luck. Thanks.

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CUSTOMER_DATA tag inserting agent data into notifications
by Leigh Reed 31 Mar '08

31 Mar '08

Hi, I am having a problem inserting tags into notification emails. I want the email to say something like: Hi <OTRS_CUSTOMER_DATA_UserFirstname> text text text text etc. For some reason when the email is sent the name of the agent is inserted instead of the customer name. For example, i am an agent and there is another agent called Matt. If Joe creates a ticket and then I assign Matt as the owner the notification email to the customer reads: Hi Matt, text text text text etc. Where as it is supposed to read: Hi Joe, text text text text etc. Can anyone help me as to what I am doing wrong? Thank you Leigh Reed

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RE: [otrs] System Response
by Arnold Ligtvoet 31 Mar '08

31 Mar '08

Hi, Julian wrote: > I would know if it's possible to add an attachment file to an auto response ? Because I saw > it's possible to do it by normal response but I would it for auto response. I had the same requirement here from users. I don't think it is possible (pretty sure of that) at the moment. Regards, Arnold.

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RE: [otrs] Removing the language option from the login pages
by Arnold Ligtvoet 31 Mar '08

31 Mar '08

> Can anyone tell me how to remove the language option from both the > login.pl and customer.pl pages? I presume you are using the standard template? If so go into: \Kernel\Output\HTML\Standard In CustomerLogin.pl remove: <p> <form action=3D"$Env{"CGIHandle"}" method=3D"post" enctype=3D"application/x-www-form-urlencoded"> <input type=3D"hidden" name=3D"Action" value=3D""> <input type=3D"hidden" name=3D"RequestedURL" value=3D"$QData{"RequestedURL"}"> <table border=3D"0" cellspacing=3D"0" cellpadding=3D"3" = width=3D"300"> <tr> <td class=3D"singleboxhead">$Text{"Language"}</td> </tr> <tr> <td class=3D"singleboxbody"> <table cellspacing=3D"8" cellpadding=3D"2"> <tr> <td>$Text{"Language"}:</td> <td>$Data{"Language"}</td> </tr> </table> <input class=3D"button" type=3D"submit" = value=3D"$Text{"Submit"}"> </td> </tr> </table> </form> </p> In Login.dtl remove: # -- # language # -- <p> <form action=3D"$Env{"CGIHandle"}" method=3D"post" enctype=3D"application/x-www-form-urlencoded"> <input type=3D"hidden" name=3D"Action" value=3D""> <input type=3D"hidden" name=3D"RequestedURL" value=3D"$QData{"RequestedURL"}"> <table border=3D"0" cellspacing=3D"0" cellpadding=3D"3" = width=3D"280"> <tr> <td align=3D"center" = class=3D"singleboxhead">$Text{"Language"}</td> </tr> <tr> <td align=3D"center" class=3D"singleboxbody"> <table cellspacing=3D"8" cellpadding=3D"2"> <tr> <td class=3D"singleboxkey">$Text{"Language"}:</td> <td class=3D"singleboxvalue">$Data{"Language"}</td> </tr> </table> <input class=3D"button" type=3D"submit" = value=3D"$Text{"Submit"}"> </td> </tr> </table> </form> </p> Done... Arnold. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Re: otrs Digest, Vol 56, Issue 57
by ammad shah 31 Mar '08

31 Mar '08

errors in apache error_log contains [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::CustomerUser::new (v1.32) Line: 86, referer: http://gateway/otrs/index.pl [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::Ticket::new (v1.275.2.8) Line: 133, referer: http://gateway/otrs/index.pl [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165, referer: http://gateway/otrs/index.pl where as users are unable to login to otrs. On Tue, Mar 25, 2008 at 8:04 PM, <otrs-request(a)otrs.org> wrote: > Send otrs mailing list submissions to > otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > > You can reach the person managing the list at > otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: LDAP Authentication of Agents (Ezra Taylor) > 2. Theme created are not working (Stephen Chao) > 3. RE: Removing the language option from the login pages > (Clary, Steve) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 25 Mar 2008 10:14:14 -0400 > From: "Ezra Taylor" <ezra.taylor(a)gmail.com> > Subject: Re: [otrs] LDAP Authentication of Agents > To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> > Message-ID: > <eb90f15e0803250714s238079cpee61fb773d8c292e(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > What errors are you getting? Post the complete errors to your email. > Also, > make sure you have ldap working correctly before you use it to authorize > and > authenticate users. > > On Tue, Mar 25, 2008 at 9:31 AM, ammad shah <mammadshah(a)gmail.com> wrote: > > > * i did alot of configuratios foudn on internet, but getting erros on > > httpd error log my Config.pm <http://config.pm/> is* > > > > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; > > $Self->{'AuthModule::LDAP::Host'} = 'cc-pdc.test.local'; > > $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=test, dc=test, dc=local'; > > $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; > > > > $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, cn=Users, > > dc=test, dc=local'; > > $Self->{'AuthModule::LDAP::SearchUserPw'} = '0tr$2008'; > > > > > > # This is an test configuration for an LDAP auth. backend. > > # (take care that Net::LDAP is installed!) > > $Self->{'Customer::AuthModule'} = > 'Kernel::System::CustomerAuth::LDAP'; > > $Self->{'Customer::AuthModule::LDAP::Host'} = 'cc-pdc.test.local'; > > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=test, > > dc=local'; > > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; > > > > # The following is valid but would only be necessary if the > > # anonymous user do NOT have permission to read from the LDAP tree > > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, > > ou=Users, dc=test, dc=local'; > > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '0tr$2008'; > > > > # CustomerUser > > # (customer user database backend and settings) > > $Self->{CustomerUser} = { > > Name => 'Datenbank', > > Module => 'Kernel::System::CustomerUser::DB', > > Params => { Table => 'customer_user', > > # to use an external database > > # DSN => 'DBI:odbc:yourdsn', > > # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', > > # User => '', Password => '', > > }, > > # customer uniq id > > CustomerKey => 'login', > > CustomerID => 'customer_id', > > CustomerValid => 'valid_id', > > CustomerUserListFields => ['first_name', 'last_name', 'email'], > > # CustomerUserListFields => ['login', 'first_name', 'last_name', > > 'customer_id', 'email'], > > CustomerUserSearchFields => ['login', 'last_name', > 'customer_id'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['email'], > > CustomerUserNameFields => ['salutation', 'first_name', > > 'last_name'], > > # ReadOnly => 1, > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown, required, storage-type, > > http-link > > [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' > ], > > [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ], > > [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ], > > [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ], > > [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ], > > [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ], > > [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' > > ], > > [ 'Userlocalment', 'localment', 'localments', 1, 0, 'var' ], > > [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ], > > ], > > }; > > > > # CustomerUser1 > > # (customer user ldap backend and settings) > > $Self->{CustomerUser1} = { > > Module => 'Kernel::System::CustomerUser::LDAP', > > Params => { > > # ldap host > > Host => 'cc-pdc.test.local', > > # ldap base dn > > BaseDN => 'dc=test, dc=local', > > # search scope (one|sub) > > SSCOPE => 'sub', > > # The following is valid but would only be necessary if the > > # anonymous user does NOT have permission to read from the LDAP > tree > > UserDN => 'cn=otrs ldap, ou=People, dc=test, dc=local', > > UserPw => '0tr$2008', > > AlwaysFilter => '', > > SourceCharset => 'utf-8', > > DestCharset => 'iso-8859-1', > > }, > > # customer uniq id > > CustomerKey => 'sAMAccountName', > > # customer # > > CustomerID => 'mail', > > CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], > > CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['mail'], > > CustomerUserNameFields => ['givenname', 'sn'], > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown, required, storage-type > > #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], > > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], > > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], > > [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], > > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], > > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], > > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], > > #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], > > #[ 'Userlocalment', 'localment', 'description', 1, 0, 'var' ], > > ], > > }; > > > > > > > > when i try to login otrs > > > > otrs(a)test.local using password. but getting errors. help required by > all > > of you. > > > > -- > > M Ammad Shah > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > -- > Ezra Taylor > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Re: [otrs] Zlib uncompress error
by aleem bagwan 31 Mar '08

31 Mar '08

Re-installing Compress::Zlib from source may solve the problem. Possible problem is that dependency modules are missing. Try installing the dependencies of Compress::Zlib as listed during its installation. Jeff <lists(a)youthinkitweprintit.com> wrote: I'm getting the following error when I try to print a ticket from the customer's zoom ticket page: Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110. Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*", Compress::Zlib::uncompress(unpack("u", $apple_encs[$i])))] Any ideas what might be causing this? Yum says Zlib is up to date. I thought that perhaps customer.pl was sending an extra "&" to name.pm.... Thanks in advance for any help... _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ --------------------------------- Save all your chat conversations. Find them online. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Removing the language option from the login pages
by Clary, Steve 31 Mar '08

31 Mar '08

Can anyone tell me how to remove the language option from both the login.pl and customer.pl pages? Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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RE: [otrs] Removing the language option from the login pages
by Clary, Steve 31 Mar '08

31 Mar '08

Thanks! Can you tell me which file is the HTML template? Steve Clary -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of = S=E9bastien Prud'homme Sent: Wednesday, March 05, 2008 12:50 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Removing the language option from the login pages Just edit the HTML template 2008/3/5, Clary, Steve <Steve_Clary(a)urmc.rochester.edu>: > > > > > Can anyone tell me how to remove the language option from both the = login.pl > and customer.pl pages? > > > > Steve > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =3D> http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =3D> http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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