March 2008 - otrs - OTRS mailing lists

Re: [otrs] LDAP Integration: Customer Issue Please Help!!
by Snehal Desai 20 Mar '08

20 Mar '08

Hello Shawn, I ran the script and everything was "OK". What should I try next? Thanks. ----- Original Message ---- From: Shawn Beasley <shawn.beasley(a)otrs.com> To: User questions and discussions about OTRS.org <otrs(a)otrs.org> Sent: Thursday, March 20, 2008 9:05:30 AM Subject: Re: [otrs] LDAP Integration: Customer Issue Please Help!! Hi Snehal, > Hello Help! > > I'm trying to authenticate our customers to LDAP, but its not working. > Everything has been installed properly. We keep getting the following > error: > > Please run th otrs.checkmodules script located in the bin/ of your OTRS installation. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann -----Inline Attachment Follows----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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sub queue in MyQueues, probably bug?
by francesco.simonini＠sesaspa.it 20 Mar '08

20 Mar '08

Hi to all, I have a problem to add a sub-queue in MyQueue. Hi have a queue Queue with a sub-queue Subqueue. The agent has acces to the Subqueue1 but not to the Queue. The problem is that I can't see Subqueue in MyQueue and I can't add the sub-queue. If I add agent the the Queue even in ro grant I can see both Queue and SubQueue in MyQueue and I add agent to the SubQueue notification. But, but if I cancel acces for the agent to the Queue I can't see both Queue and SubQueue in MyQueue but I still have notification for the SubQueue. I've do the query on the table personal_queues and in effects I still had the record for the user-queue. The solution could be add abd remove manually to the db the record in personal_queues... But....could be a bug? Thanks, Francesco.

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Installing OTRS
by Marco Rudzuck 20 Mar '08

20 Mar '08

Good morning to everybody, I have decided to use the OTRS-Framework for my Server. I have tested OTRS local on my pc with localhost apache. There were no problems. Now I want to run OTRS under a virtual server with apache, mod_perl etc. But everytime I call `http://www.domain.de/otrs/index.pl` I only get the message "Server error 500". Sometimes I can download the *.pl file with the servermessage as content. I have looked into the index.pl and found that the error occures when `use Kernel::System:Web:InterfaceAgent()` is called. Is this a permission-problem of my filesystem or could it be the virtual machine self? Please Help me with my problem. Best regards Marco Rudzuck

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Need Help!! Installing Issues!
by Snehal Desai 20 Mar '08

20 Mar '08

Hello OTRS, I am trying to install the new version of OTRS::ITSM, but it keeps giving me a frame-work error? I am running the latest version of OTRS 2.2.4. I was trying to install 1.0.5 the stable version. THE ERROR: Error: Sorry, can't install package, because package is not for your Framework!! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Mar 20 09:04:01 2008 Message: Sorry, can't install package, because package is not for your Framework!! Traceback (3496): Module: Kernel::System::Package::PackageUpgrade (v1.67) Line: 768 Module: Kernel::System::Package::PackageInstall (v1.67) Line: 474 Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.1) Line: 1085 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::E_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Any help would be much appreciated. Thanks.

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OTRS with Windows and PostMasterMailAccount
by Ian Wells 20 Mar '08

20 Mar '08

Hi, Another OTRS newbie looking for some advice. I'm evaluating OTRS on Windows for our tech support desk. Our support mail account is POP3S/IMAP on a remotely hosted exchange server and I understand that PostMasterMailAccount.pl will enable the use of this feature. The question is once installed, the otrs.CheckModules script lists several packages that I cannot find using PPM (PERL newbie as well). Has anyone got this working using the Windows OTRS version, or can anyone guide me through how to send/receive email using POP3/IMAP. Thanks in advance Ian Wells

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change the military time
by Tony Canale 20 Mar '08

20 Mar '08

how can we change the military time to regular time? when a tickets gets created it shows the information when it was created in military time; I like to change that to normal time view. thanks, -TOny _________________________________________________________________ Shed those extra pounds with MSN and The Biggest Loser! http://biggestloser.msn.com/

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TEMPLATES
by Tony Canale 20 Mar '08

20 Mar '08

Can someone please help me? I like to create a template for a one of my queue. EXAMPLE; We have a queue called "NewHire", and we would like to add a template to it; so when a customer submitt a "new hire request", we would like the template to pop-up and have them fill out the blanks. The template is just a word document. Any ideas on how to do this? I'm using the lastet OTRS on windows enviroment. thank you, -Tony _________________________________________________________________ Shed those extra pounds with MSN and The Biggest Loser! http://biggestloser.msn.com/

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Multiple sites with LDAP accounts.
by Wes Sothard 20 Mar '08

20 Mar '08

I am wondering how I would go about setting up multiple LDAP authentication methods. I have multiple sites with accounts on Active Directory. I want to be able to have them login to OTRS via LDAP. I currently have LDAP setup for the local office I work out of. With not being overly familiar with the programming of OTRS, how would I go about adding the other sites into the config to allow them to authenticate into OTRS? Let me know if you need any more information. Thank you, Wes Sothard

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Notification to Agents of Closed Ticket
by Aleem Mohamed 20 Mar '08

20 Mar '08

Hey there folks! Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it's in). Our IT department has two people managing everything (i.e. user tickets) and within OTRS we have two seperate queues; one for him and one for myself. It would be nice if there was a way that when I closed a ticket both of us would receive an e-mail from the notification master stating that "XY ticket has now been closed." It just makes things easier. Any help would be greatly appreciated. Thanks!

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Re: otrs Digest, Vol 56, Issue 46
by armin.kurz＠lobster.de 20 Mar '08

20 Mar '08

Sehr geehrte Damen und Herren, ich bin vom 17.03.2008 bis einschließlich 20.03.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an Herrn Klaus Sanktjohanser unter klaus.sanktjohanser(a)lobster.de oder telefonisch an: 08158 - 90766 - 0. Mit freundlichen Grüßen aus Tutzing Armin Kurz

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