April 2008 - otrs - OTRS mailing lists

Re: [otrs] LDAP connection issue!
by Snehal Desai 08 Apr '08

08 Apr '08

All seem to connect. ----- Original Message ---- From: Klaus Bruno <bruno.klaus(a)infotrust.ch> To: User questions and discussions about OTRS.org <otrs(a)otrs.org> Sent: Monday, April 7, 2008 12:36:01 AM Subject: RE: [otrs] LDAP connection issue! Hello Snehal Desai "Bad hostname" sounds like your system ist not able to resolve the hostname. Try to ping it from this host (from a command window) or try "nslookup xxxxx.blank.com". Also try to connect to the ldap port (e.g. telnet your.ldap.host 389) regards, Bruce -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Snehal Desai Sent: Thursday, April 03, 2008 6:43 PM To: otrs(a)otrs.org Subject: [otrs] LDAP connection issue! Hello, I have already looked through the forum and have tried everything, but still can't connect. I have exhausted all other opportunities as well like google. I already posted before but go no replies! Any ideas what I'm doing wrong? Software error: Can't connect to xxxxx.blank.com: IO::Socket::INET: Bad hostname 'xxxxx.blank.com' at C:/OTRS/otrs//Kernel/System/CustomerAuth/LDAP.pm line 149. #Enable LDAP authentication for Customers / Users $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'xxxxx.blank.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=blank,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; #The following is valid but would only be necessary if the #anonymous user do NOT have permission to read from the LDAP tree $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=LDAP,cn=Users,dc=blank,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Help_Password'; #CustomerUser #(customer user database backend and settings) $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'xxxxx.blank.com', BaseDN => 'dc=blank,dc=com', SSCOPE => 'sub', UserDN =>'cn=LDAP,cn=Users,dc=blank,dc=com', UserPw => 'Help_Password', }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

2 1

Cannot create FAQ Categories
by Nick Bright 08 Apr '08

08 Apr '08

Greetings, I've installed OTRS 2.2.5 recently, including the FAQ module. After adding users to the "faq" and "faq_admin" groups, and putting in my FAQ information upon clicking submit, this error is generated: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1 13:46:22 2008 Message: Need CategoryID! Traceback (2038): Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Indeed, the Category dropdown box is empty (no selectable options); however I cannot locate anywhere within OTRS where I can create new categories. Nor have I been able to locate in any OTRS documentation where this function should even be located. So, my main question is this: Where am I supposed to be able to go to create categories? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

6 17

Ticket interaction using Email is stop working
by M. Prasodjo 08 Apr '08

08 Apr '08

Hi, I'm trying to use otrs 2.2.x (I try several version including 2.2.6) and found that ticket sending from otrs to the agent is stop. Email that send by notification email address still work, if somebody create a ticket using email or web interface, the agent will got a new ticket notification, followup notification, Ticket lock timeout notification, and Move notification. But not the ticket it self. So the agent can't make an interaction with the otrs using email anymore. When I'm still using 2.0.4 it work well. Can anyone here give me a suggest to fix it ? M. Prasodjo

1 1

OTRS agents stats
by Delca 08 Apr '08

08 Apr '08

Hi! I'm needing to check how many tickets are resolved per day or month by every agent. Is it possible to do this with the stats module? Or is there another way?? Thanks!! Santiago

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RE: [otrs] Removing the language option from the login pages
by Arnold Ligtvoet 08 Apr '08

08 Apr '08

> Can anyone tell me how to remove the language option from both the > login.pl and customer.pl pages? I presume you are using the standard template? If so go into: \Kernel\Output\HTML\Standard In CustomerLogin.pl remove: <p> <form action=3D"$Env{"CGIHandle"}" method=3D"post" enctype=3D"application/x-www-form-urlencoded"> <input type=3D"hidden" name=3D"Action" value=3D""> <input type=3D"hidden" name=3D"RequestedURL" value=3D"$QData{"RequestedURL"}"> <table border=3D"0" cellspacing=3D"0" cellpadding=3D"3" = width=3D"300"> <tr> <td class=3D"singleboxhead">$Text{"Language"}</td> </tr> <tr> <td class=3D"singleboxbody"> <table cellspacing=3D"8" cellpadding=3D"2"> <tr> <td>$Text{"Language"}:</td> <td>$Data{"Language"}</td> </tr> </table> <input class=3D"button" type=3D"submit" = value=3D"$Text{"Submit"}"> </td> </tr> </table> </form> </p> In Login.dtl remove: # -- # language # -- <p> <form action=3D"$Env{"CGIHandle"}" method=3D"post" enctype=3D"application/x-www-form-urlencoded"> <input type=3D"hidden" name=3D"Action" value=3D""> <input type=3D"hidden" name=3D"RequestedURL" value=3D"$QData{"RequestedURL"}"> <table border=3D"0" cellspacing=3D"0" cellpadding=3D"3" = width=3D"280"> <tr> <td align=3D"center" = class=3D"singleboxhead">$Text{"Language"}</td> </tr> <tr> <td align=3D"center" class=3D"singleboxbody"> <table cellspacing=3D"8" cellpadding=3D"2"> <tr> <td class=3D"singleboxkey">$Text{"Language"}:</td> <td class=3D"singleboxvalue">$Data{"Language"}</td> </tr> </table> <input class=3D"button" type=3D"submit" = value=3D"$Text{"Submit"}"> </td> </tr> </table> </form> </p> Done... Arnold. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Re: otrs Digest, Vol 56, Issue 57
by ammad shah 08 Apr '08

08 Apr '08

errors in apache error_log contains [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::CustomerUser::new (v1.32) Line: 86, referer: http://gateway/otrs/index.pl [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::Ticket::new (v1.275.2.8) Line: 133, referer: http://gateway/otrs/index.pl [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165, referer: http://gateway/otrs/index.pl where as users are unable to login to otrs. On Tue, Mar 25, 2008 at 8:04 PM, <otrs-request(a)otrs.org> wrote: > Send otrs mailing list submissions to > otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > > You can reach the person managing the list at > otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: LDAP Authentication of Agents (Ezra Taylor) > 2. Theme created are not working (Stephen Chao) > 3. RE: Removing the language option from the login pages > (Clary, Steve) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 25 Mar 2008 10:14:14 -0400 > From: "Ezra Taylor" <ezra.taylor(a)gmail.com> > Subject: Re: [otrs] LDAP Authentication of Agents > To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> > Message-ID: > <eb90f15e0803250714s238079cpee61fb773d8c292e(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > What errors are you getting? Post the complete errors to your email. > Also, > make sure you have ldap working correctly before you use it to authorize > and > authenticate users. > > On Tue, Mar 25, 2008 at 9:31 AM, ammad shah <mammadshah(a)gmail.com> wrote: > > > * i did alot of configuratios foudn on internet, but getting erros on > > httpd error log my Config.pm <http://config.pm/> is* > > > > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; > > $Self->{'AuthModule::LDAP::Host'} = 'cc-pdc.test.local'; > > $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=test, dc=test, dc=local'; > > $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; > > > > $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, cn=Users, > > dc=test, dc=local'; > > $Self->{'AuthModule::LDAP::SearchUserPw'} = '0tr$2008'; > > > > > > # This is an test configuration for an LDAP auth. backend. > > # (take care that Net::LDAP is installed!) > > $Self->{'Customer::AuthModule'} = > 'Kernel::System::CustomerAuth::LDAP'; > > $Self->{'Customer::AuthModule::LDAP::Host'} = 'cc-pdc.test.local'; > > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=test, > > dc=local'; > > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; > > > > # The following is valid but would only be necessary if the > > # anonymous user do NOT have permission to read from the LDAP tree > > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, > > ou=Users, dc=test, dc=local'; > > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '0tr$2008'; > > > > # CustomerUser > > # (customer user database backend and settings) > > $Self->{CustomerUser} = { > > Name => 'Datenbank', > > Module => 'Kernel::System::CustomerUser::DB', > > Params => { Table => 'customer_user', > > # to use an external database > > # DSN => 'DBI:odbc:yourdsn', > > # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', > > # User => '', Password => '', > > }, > > # customer uniq id > > CustomerKey => 'login', > > CustomerID => 'customer_id', > > CustomerValid => 'valid_id', > > CustomerUserListFields => ['first_name', 'last_name', 'email'], > > # CustomerUserListFields => ['login', 'first_name', 'last_name', > > 'customer_id', 'email'], > > CustomerUserSearchFields => ['login', 'last_name', > 'customer_id'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['email'], > > CustomerUserNameFields => ['salutation', 'first_name', > > 'last_name'], > > # ReadOnly => 1, > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown, required, storage-type, > > http-link > > [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' > ], > > [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ], > > [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ], > > [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ], > > [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ], > > [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ], > > [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' > > ], > > [ 'Userlocalment', 'localment', 'localments', 1, 0, 'var' ], > > [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ], > > ], > > }; > > > > # CustomerUser1 > > # (customer user ldap backend and settings) > > $Self->{CustomerUser1} = { > > Module => 'Kernel::System::CustomerUser::LDAP', > > Params => { > > # ldap host > > Host => 'cc-pdc.test.local', > > # ldap base dn > > BaseDN => 'dc=test, dc=local', > > # search scope (one|sub) > > SSCOPE => 'sub', > > # The following is valid but would only be necessary if the > > # anonymous user does NOT have permission to read from the LDAP > tree > > UserDN => 'cn=otrs ldap, ou=People, dc=test, dc=local', > > UserPw => '0tr$2008', > > AlwaysFilter => '', > > SourceCharset => 'utf-8', > > DestCharset => 'iso-8859-1', > > }, > > # customer uniq id > > CustomerKey => 'sAMAccountName', > > # customer # > > CustomerID => 'mail', > > CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], > > CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['mail'], > > CustomerUserNameFields => ['givenname', 'sn'], > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown, required, storage-type > > #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], > > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], > > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], > > [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], > > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], > > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], > > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], > > #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], > > #[ 'Userlocalment', 'localment', 'description', 1, 0, 'var' ], > > ], > > }; > > > > > > > > when i try to login otrs > > > > otrs(a)test.local using password. but getting errors. help required by > all > > of you. > > > > -- > > M Ammad Shah > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > -- > Ezra Taylor > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Re: otrs Digest, Vol 56, Issue 57
by ammad shah 08 Apr '08

08 Apr '08

errors in apache error_log contains [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::CustomerUser::new (v1.32) Line: 86, referer: http://gateway/otrs/index.pl [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::Ticket::new (v1.275.2.8) Line: 133, referer: http://gateway/otrs/index.pl [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165, referer: http://gateway/otrs/index.pl where as users are unable to login to otrs. On Tue, Mar 25, 2008 at 8:04 PM, <otrs-request(a)otrs.org> wrote: > Send otrs mailing list submissions to > otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > > You can reach the person managing the list at > otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: LDAP Authentication of Agents (Ezra Taylor) > 2. Theme created are not working (Stephen Chao) > 3. RE: Removing the language option from the login pages > (Clary, Steve) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 25 Mar 2008 10:14:14 -0400 > From: "Ezra Taylor" <ezra.taylor(a)gmail.com> > Subject: Re: [otrs] LDAP Authentication of Agents > To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> > Message-ID: > <eb90f15e0803250714s238079cpee61fb773d8c292e(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > What errors are you getting? Post the complete errors to your email. > Also, > make sure you have ldap working correctly before you use it to authorize > and > authenticate users. > > On Tue, Mar 25, 2008 at 9:31 AM, ammad shah <mammadshah(a)gmail.com> wrote: > > > * i did alot of configuratios foudn on internet, but getting erros on > > httpd error log my Config.pm <http://config.pm/> is* > > > > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; > > $Self->{'AuthModule::LDAP::Host'} = 'cc-pdc.test.local'; > > $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=test, dc=test, dc=local'; > > $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; > > > > $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, cn=Users, > > dc=test, dc=local'; > > $Self->{'AuthModule::LDAP::SearchUserPw'} = '0tr$2008'; > > > > > > # This is an test configuration for an LDAP auth. backend. > > # (take care that Net::LDAP is installed!) > > $Self->{'Customer::AuthModule'} = > 'Kernel::System::CustomerAuth::LDAP'; > > $Self->{'Customer::AuthModule::LDAP::Host'} = 'cc-pdc.test.local'; > > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=test, > > dc=local'; > > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; > > > > # The following is valid but would only be necessary if the > > # anonymous user do NOT have permission to read from the LDAP tree > > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, > > ou=Users, dc=test, dc=local'; > > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '0tr$2008'; > > > > # CustomerUser > > # (customer user database backend and settings) > > $Self->{CustomerUser} = { > > Name => 'Datenbank', > > Module => 'Kernel::System::CustomerUser::DB', > > Params => { Table => 'customer_user', > > # to use an external database > > # DSN => 'DBI:odbc:yourdsn', > > # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', > > # User => '', Password => '', > > }, > > # customer uniq id > > CustomerKey => 'login', > > CustomerID => 'customer_id', > > CustomerValid => 'valid_id', > > CustomerUserListFields => ['first_name', 'last_name', 'email'], > > # CustomerUserListFields => ['login', 'first_name', 'last_name', > > 'customer_id', 'email'], > > CustomerUserSearchFields => ['login', 'last_name', > 'customer_id'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['email'], > > CustomerUserNameFields => ['salutation', 'first_name', > > 'last_name'], > > # ReadOnly => 1, > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown, required, storage-type, > > http-link > > [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' > ], > > [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ], > > [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ], > > [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ], > > [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ], > > [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ], > > [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' > > ], > > [ 'Userlocalment', 'localment', 'localments', 1, 0, 'var' ], > > [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ], > > ], > > }; > > > > # CustomerUser1 > > # (customer user ldap backend and settings) > > $Self->{CustomerUser1} = { > > Module => 'Kernel::System::CustomerUser::LDAP', > > Params => { > > # ldap host > > Host => 'cc-pdc.test.local', > > # ldap base dn > > BaseDN => 'dc=test, dc=local', > > # search scope (one|sub) > > SSCOPE => 'sub', > > # The following is valid but would only be necessary if the > > # anonymous user does NOT have permission to read from the LDAP > tree > > UserDN => 'cn=otrs ldap, ou=People, dc=test, dc=local', > > UserPw => '0tr$2008', > > AlwaysFilter => '', > > SourceCharset => 'utf-8', > > DestCharset => 'iso-8859-1', > > }, > > # customer uniq id > > CustomerKey => 'sAMAccountName', > > # customer # > > CustomerID => 'mail', > > CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], > > CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['mail'], > > CustomerUserNameFields => ['givenname', 'sn'], > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown, required, storage-type > > #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], > > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], > > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], > > [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], > > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], > > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], > > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], > > #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], > > #[ 'Userlocalment', 'localment', 'description', 1, 0, 'var' ], > > ], > > }; > > > > > > > > when i try to login otrs > > > > otrs(a)test.local using password. but getting errors. help required by > all > > of you. > > > > -- > > M Ammad Shah > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > -- > Ezra Taylor > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Re: [otrs] Zlib uncompress error
by aleem bagwan 08 Apr '08

08 Apr '08

Re-installing Compress::Zlib from source may solve the problem. Possible problem is that dependency modules are missing. Try installing the dependencies of Compress::Zlib as listed during its installation. Jeff <lists(a)youthinkitweprintit.com> wrote: I'm getting the following error when I try to print a ticket from the customer's zoom ticket page: Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110. Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*", Compress::Zlib::uncompress(unpack("u", $apple_encs[$i])))] Any ideas what might be causing this? Yum says Zlib is up to date. I thought that perhaps customer.pl was sending an extra "&" to name.pm.... Thanks in advance for any help... _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ --------------------------------- Save all your chat conversations. Find them online. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Removing the language option from the login pages
by Clary, Steve 08 Apr '08

08 Apr '08

Can anyone tell me how to remove the language option from both the login.pl and customer.pl pages? Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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RE: [otrs] Removing the language option from the login pages
by Clary, Steve 08 Apr '08

08 Apr '08

Thanks! Can you tell me which file is the HTML template? Steve Clary -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of = S=E9bastien Prud'homme Sent: Wednesday, March 05, 2008 12:50 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Removing the language option from the login pages Just edit the HTML template 2008/3/5, Clary, Steve <Steve_Clary(a)urmc.rochester.edu>: > > > > > Can anyone tell me how to remove the language option from both the = login.pl > and customer.pl pages? > > > > Steve > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =3D> http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =3D> http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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