June 2008 - otrs - OTRS mailing lists

OTRS 2.2.5 running slow
by Andrew Meyer 02 Jun '08

02 Jun '08

I know this problem was an issue a while back, but it never got fixed for me. When I click on a link in OTRS 2.2.5 it takes forever to update. Any ideas? Andrew Meyer Unix Systems Administrator Precision Practice Management 1300 Hampton Ave., Ste. 200 Saint Louis, MO 63139 314-787-0681 x39 314-565-0868 (cell)

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Re: [otrs] How is teh owner ship of a que decided initially
by Joseph Sibie Devis 02 Jun '08

02 Jun '08

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HTML Conversion to text
by Jamie Spence 02 Jun '08

02 Jun '08

Is there any option to maintain html mail formatting so that tables and stuff work/display ok? Any ideas appreciated. Thanks, Jamie -- ==================== Jamie Spence Mobile: ++91 98 45611185 Flat 4023, Sobha Jasmine Outer Ring Road, Bellandur Bangalore, India 560 103

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Re: [otrs] HTML Conversion to text
by Klaus Bruno 02 Jun '08

02 Jun '08

Hi Jamie Try: sysconfig Core::Postmaster -> PostmasterAutoHTML2Text: No regards, Bruno -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jamie Spence Sent: Monday, June 02, 2008 1:32 PM To: User questions and discussions about OTRS.org Subject: [otrs] HTML Conversion to text Is there any option to maintain html mail formatting so that tables and stuff work/display ok? Any ideas appreciated. Thanks, Jamie -- ==================== Jamie Spence Mobile: ++91 98 45611185 Flat 4023, Sobha Jasmine Outer Ring Road, Bellandur Bangalore, India 560 103

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Changing PDF output - no template?
by Lars Jørgensen 02 Jun '08

02 Jun '08

Hi. I'm currently working on the stats module and I would like to adjust the headers to my liking. A lot of googling later and none the wiser I turn to you. Help! :-) -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95

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Reminders for closed tickets
by Arnold Ligtvoet 02 Jun '08

02 Jun '08

Hi, As I've noted before I'm still getting reminders for closed tickets. These are the symptoms I'm seeing here: - Reminder mail is sent to the last ticket owner. - If I click on the link in the mail it takes me to the ticket which is locked to the agent and has a state 'closed susccesful'. - I've tried closing the ticket by using the close option, however the reminder keeps popping up. - The ticket does not show up in my personal queue or any other queue (probably because status is closed). If I query the database for the ticket this is what I get: 2980, '2008040291000063', '', 9, 1, 0, 2, 1, 1, 3, 2, , , , , '<cust id removed>', '<mail removed>', 1211446738, 1211205240, 1208180922, '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', 1, 1207121641, '2008-04-02 09:34:01', 1, '2008-05-22 10:59:05', 2, '', '', '', '', 1, , , 1207121823, 1210751484 The eleventh field ('2') is the ticket_state_id, my installation is pretty default so 2 matches 'closed succesful'. I don't know which other table can trigger the reminders. Did anyone have this as well? I'm running 2.2.6 on ubuntu. Thanks, Arnold.

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