August 2008 - otrs - OTRS mailing lists

2.3.1 AJAX?
by Marcel 05 Aug '08

05 Aug '08

Hey, I just upgraded to 2.3.1 and otrs is still quite slow. Does somebody know what exactly is meant by "Reduced reloads by using AJAX technology"? cheers marcel

3 2

Error when creating a tickets in otrs 2.30 RC1
by Matthew F Hymowitz 05 Aug '08

05 Aug '08

I get a timeout when creating a new ticket in OTRS 2.30 RC1. I am using LDAP authentication and a MSSQL backend custoemr database. The following is the HTTP_ERROR log. [Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in numeric ge (>=) at ../..//Kernel/Modules/AgentTicketQueue.pm line 955. [Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in concatenation (.) or string at ../..//Kernel/Modules/AgentTicketQueue.pm line 956. [Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in numeric ge (>=) at ../..//Kernel/Modules/AgentTicketQueue.pm line 977. [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine typesbyname redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 168., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine typesbyval redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 185., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine classesbyname redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 224., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine classesbyval redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 240., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine version redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 304., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine PACKETSZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 305., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine HFIXEDSZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 306., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine QFIXEDSZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 307., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine RRFIXEDSZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 308., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine INT32SZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 309., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine INT16SZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 310., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine mx redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 319., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine yxrrset redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 341., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine nxrrset redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 345., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine yxdomain redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 349., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine nxdomain redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 353., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine rr_add redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 357., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine rr_del redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 361., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine name2labels redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 378., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine wire2presentation redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 393., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine presentation2wire redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 442., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine rrsort redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 492., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:32:37 2008] [warn] [client 192.168.9.1] Timeout waiting for output from CGI script /opt/otrs/bin/cgi-bin/index.pl, referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:32:37 2008] [error] [client 192.168.9.1] Premature end of script headers: index.pl, referer: http://192.168.1.23/otrs/index.pl No errors are logged in the /tmp/otrs.log file. Can anyone give me a pointer as to where to start looking for this problem?

1 0

2.3.1 Upgrade - perl memory error
by Stefan Lesicnik 05 Aug '08

05 Aug '08

Hi, I just upgraded one of my sites from 2.2.2. to 2.3.1. I receive the following error as found below. The DBUpdate-2.3.pl script showed the same error. Any suggestions? Thanks Stefan - [Tue Aug 05 13:47:50 2008] [error] [client 196.211.71.34] Premature end of script headers: index.pl, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12e13e73649de… [Tue Aug 05 13:49:30 2008] [error] [client 196.211.71.34] attempt to invoke directory as script: /home/vhttpd/support.example.com/otrs-2.3.1/bin/cgi-bin/ [Tue Aug 05 13:50:43 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:43 2008] index.pl: utf8 "\\xF6" does not map to Unicode at ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:43 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:43 2008] index.pl: utf8 "\\xFC" does not map to Unicode at ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:43 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:43 2008] index.pl: utf8 "\\xE4" does not map to Unicode at ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:43 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:43 2008] index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x72, immediately after start byte 0xfc) in subroutine entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:43 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:43 2008] index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x6e, immediately after start byte 0xe4) in subroutine entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:44 2008] index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x72, immediately after start byte 0xfc) in subroutine entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:44 2008] index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x68, immediately after start byte 0xe4) in subroutine entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:44 2008] index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x74, immediately after start byte 0xe4) in subroutine entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:44 2008] index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x72, immediately after start byte 0xfc) in subroutine entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] [Tue Aug 5 13:50:44 2008] index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x74, immediately after start byte 0xf6) in subroutine entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] *** glibc detected *** /usr/bin/perl: realloc(): invalid next size: 0x0000000002fb58c0 ***, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] ======= Backtrace: =========, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /lib/libc.so.6[0x7fa4f76a8e02], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /lib/libc.so.6(realloc+0x130)[0x7fa4f76aaea0], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/libperl.so.5.8(Perl_safesysrealloc+0x3f)[0x7fa4f80b787f], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/libperl.so.5.8(Perl_sv_grow+0x6f)[0x7fa4f80d333f], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/libperl.so.5.8(Perl_sv_catpvn_flags+0x10f)[0x7fa4f80dd89f], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/perl/5.8/auto/Data/Dumper/Dumper.so[0x7fa4f6bebbe1], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/perl/5.8/auto/Data/Dumper/Dumper.so[0x7fa4f6beb211], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/perl/5.8/auto/Data/Dumper/Dumper.so[0x7fa4f6bebd22], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/perl/5.8/auto/Data/Dumper/Dumper.so(XS_Data__Dumper_Dumpxs+0xea7)[0x7fa4f6bed447], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/libperl.so.5.8(Perl_pp_entersub+0x343)[0x7fa4f80c6163], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/libperl.so.5.8(Perl_runops_standard+0xe)[0x7fa4f80c49ce], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/lib/libperl.so.5.8(perl_run+0x27a)[0x7fa4f806eeca], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/bin/perl(main+0xfc)[0x4018dc], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /lib/libc.so.6(__libc_start_main+0xf4)[0x7fa4f76511c4], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] /usr/bin/perl[0x401749], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] ======= Memory map: ========, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] ======= Memory map: ========, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 00400000-00403000 r-xp 00000000 fe:05 1576 /usr/bin/perl, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 00602000-00603000 rw-p 00002000 fe:05 1576 /usr/bin/perl, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 00603000-033d1000 rw-p 00603000 00:00 0 [heap], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f0000000-7fa4f0021000 rw-p 7fa4f0000000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f0021000-7fa4f4000000 ---p 7fa4f0021000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f44ca000-7fa4f44d7000 r-xp 00000000 fe:01 996 /lib/libgcc_s.so.1, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f44d7000-7fa4f46d7000 ---p 0000d000 fe:01 996 /lib/libgcc_s.so.1, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f46d7000-7fa4f46d8000 rw-p 0000d000 fe:01 996 /lib/libgcc_s.so.1, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f46d8000-7fa4f46ec000 r-xp 00000000 fe:05 9367 /usr/lib/perl/5.8.8/auto/Storable/Storable.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f46ec000-7fa4f48eb000 ---p 00014000 fe:05 9367 /usr/lib/perl/5.8.8/auto/Storable/Storable.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f48eb000-7fa4f48ec000 rw-p 00013000 fe:05 9367 /usr/lib/perl/5.8.8/auto/Storable/Storable.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f48ec000-7fa4f4a0c000 rw-p 7fa4f841f000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4a0c000-7fa4f4a7f000 rw-p 7fa4f8503000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4b23000-7fa4f4b26000 r-xp 00000000 fe:05 1624 /usr/lib/perl/5.8.8/auto/Fcntl/Fcntl.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4b26000-7fa4f4d25000 ---p 00003000 fe:05 1624 /usr/lib/perl/5.8.8/auto/Fcntl/Fcntl.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4d25000-7fa4f4d26000 rw-p 00002000 fe:05 1624 /usr/lib/perl/5.8.8/auto/Fcntl/Fcntl.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4d26000-7fa4f4d2a000 r-xp 00000000 fe:05 1628 /usr/lib/perl/5.8.8/auto/IO/IO.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4d2a000-7fa4f4f2a000 ---p 00004000 fe:05 1628 /usr/lib/perl/5.8.8/auto/IO/IO.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4f2a000-7fa4f4f2b000 rw-p 00004000 fe:05 1628 /usr/lib/perl/5.8.8/auto/IO/IO.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4f2b000-7fa4f4f2e000 r-xp 00000000 fe:05 9164 /usr/lib/perl/5.8.8/auto/MIME/Base64/Base64.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f4f2e000-7fa4f512d000 ---p 00003000 fe:05 9164 /usr/lib/perl/5.8.8/auto/MIME/Base64/Base64.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f512d000-7fa4f512e000 rw-p 00002000 fe:05 9164 /usr/lib/perl/5.8.8/auto/MIME/Base64/Base64.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f512e000-7fa4f5138000 r-xp 00000000 fe:01 1038 /lib/libnss_files-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5138000-7fa4f5338000 ---p 0000a000 fe:01 1038 /lib/libnss_files-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5338000-7fa4f533a000 rw-p 0000a000 fe:01 1038 /lib/libnss_files-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5338000-7fa4f533a000 rw-p 0000a000 fe:01 1038 /lib/libnss_files-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f533a000-7fa4f5350000 r-xp 00000000 fe:05 3098 /usr/lib/libz.so.1.2.3.3, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5350000-7fa4f5550000 ---p 00016000 fe:05 3098 /usr/lib/libz.so.1.2.3.3, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5550000-7fa4f5551000 rw-p 00016000 fe:05 3098 /usr/lib/libz.so.1.2.3.3, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5551000-7fa4f5567000 r-xp 00000000 fe:01 1035 /lib/libnsl-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5567000-7fa4f5766000 ---p 00016000 fe:01 1035 /lib/libnsl-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5766000-7fa4f5768000 rw-p 00015000 fe:01 1035 /lib/libnsl-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5768000-7fa4f576a000 rw-p 7fa4f5768000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f576a000-7fa4f5923000 r-xp 00000000 fe:05 11992 /usr/lib/libmysqlclient.so.15.0.0, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5923000-7fa4f5b23000 ---p 001b9000 fe:05 11992 /usr/lib/libmysqlclient.so.15.0.0, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5b23000-7fa4f5b6c000 rw-p 001b9000 fe:05 11992 /usr/lib/libmysqlclient.so.15.0.0, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5b6c000-7fa4f5b6d000 rw-p 7fa4f5b6c000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5b6d000-7fa4f5b8a000 r-xp 00000000 fe:05 12004 /usr/lib/perl5/auto/DBD/mysql/mysql.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5b8a000-7fa4f5d8a000 ---p 0001d000 fe:05 12004 /usr/lib/perl5/auto/DBD/mysql/mysql.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5d8a000-7fa4f5d8c000 rw-p 0001d000 fe:05 12004 /usr/lib/perl5/auto/DBD/mysql/mysql.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5d8c000-7fa4f5d90000 r-xp 00000000 fe:05 9160 /usr/lib/perl/5.8.8/auto/IPC/SysV/SysV.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5d90000-7fa4f5f8f000 ---p 00004000 fe:05 9160 /usr/lib/perl/5.8.8/auto/IPC/SysV/SysV.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5f8f000-7fa4f5f90000 rw-p 00003000 fe:05 9160 /usr/lib/perl/5.8.8/auto/IPC/SysV/SysV.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5f90000-7fa4f5f94000 r-xp 00000000 fe:05 9375 /usr/lib/perl/5.8.8/auto/Sys/Syslog/Syslog.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f5f94000-7fa4f6193000 ---p 00004000 fe:05 9375 /usr/lib/perl/5.8.8/auto/Sys/Syslog/Syslog.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6193000-7fa4f6194000 rw-p 00003000 fe:05 9375 /usr/lib/perl/5.8.8/auto/Sys/Syslog/Syslog.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6194000-7fa4f61b1000 r-xp 00000000 fe:05 1633 /usr/lib/perl/5.8.8/auto/POSIX/POSIX.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f61b1000-7fa4f63b0000 ---p 0001d000 fe:05 1633 /usr/lib/perl/5.8.8/auto/POSIX/POSIX.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f63b0000-7fa4f63b1000 rw-p 0001c000 fe:05 1633 /usr/lib/perl/5.8.8/auto/POSIX/POSIX.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f63b1000-7fa4f63b6000 r-xp 00000000 fe:05 1636 /usr/lib/perl/5.8.8/auto/Socket/Socket.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f63b0000-7fa4f63b1000 rw-p 0001c000 fe:05 1633 /usr/lib/perl/5.8.8/auto/POSIX/POSIX.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f63b1000-7fa4f63b6000 r-xp 00000000 fe:05 1636 /usr/lib/perl/5.8.8/auto/Socket/Socket.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f63b6000-7fa4f65b5000 ---p 00005000 fe:05 1636 /usr/lib/perl/5.8.8/auto/Socket/Socket.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f65b5000-7fa4f65b6000 rw-p 00004000 fe:05 1636 /usr/lib/perl/5.8.8/auto/Socket/Socket.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f65b6000-7fa4f65bf000 r-xp 00000000 fe:05 9119 /usr/lib/perl/5.8.8/auto/Encode/Encode.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f65bf000-7fa4f67bf000 ---p 00009000 fe:05 9119 /usr/lib/perl/5.8.8/auto/Encode/Encode.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f67bf000-7fa4f67c0000 rw-p 00009000 fe:05 9119 /usr/lib/perl/5.8.8/auto/Encode/Encode.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f67c0000-7fa4f67c9000 r-xp 00000000 fe:05 1630 /usr/lib/perl/5.8.8/auto/List/Util/Util.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f67c9000-7fa4f69c8000 ---p 00009000 fe:05 1630 /usr/lib/perl/5.8.8/auto/List/Util/Util.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f69c8000-7fa4f69c9000 rw-p 00008000 fe:05 1630 /usr/lib/perl/5.8.8/auto/List/Util/Util.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f69c9000-7fa4f69e7000 r-xp 00000000 fe:05 11330 /usr/lib/perl5/auto/DBI/DBI.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f69e7000-7fa4f6be6000 ---p 0001e000 fe:05 11330 /usr/lib/perl5/auto/DBI/DBI.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6be6000-7fa4f6be7000 rw-p 0001d000 fe:05 11330 /usr/lib/perl5/auto/DBI/DBI.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6be7000-7fa4f6bee000 r-xp 00000000 fe:05 9102 /usr/lib/perl/5.8.8/auto/Data/Dumper/Dumper.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6bee000-7fa4f6dee000 ---p 00007000 fe:05 9102 /usr/lib/perl/5.8.8/auto/Data/Dumper/Dumper.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6dee000-7fa4f6def000 rw-p 00007000 fe:05 9102 /usr/lib/perl/5.8.8/auto/Data/Dumper/Dumper.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6def000-7fa4f6df3000 r-xp 00000000 fe:05 9116 /usr/lib/perl/5.8.8/auto/Digest/MD5/MD5.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6df3000-7fa4f6ff2000 ---p 00004000 fe:05 9116 /usr/lib/perl/5.8.8/auto/Digest/MD5/MD5.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6ff2000-7fa4f6ff3000 rw-p 00003000 fe:05 9116 /usr/lib/perl/5.8.8/auto/Digest/MD5/MD5.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6ff3000-7fa4f6ff8000 r-xp 00000000 fe:05 1626 /usr/lib/perl/5.8.8/auto/File/Glob/Glob.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f6ff8000-7fa4f71f7000 ---p 00005000 fe:05 1626 /usr/lib/perl/5.8.8/auto/File/Glob/Glob.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f71f7000-7fa4f71f8000 rw-p 00004000 fe:05 1626 /usr/lib/perl/5.8.8/auto/File/Glob/Glob.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f71f8000-7fa4f71fa000 r-xp 00000000 fe:05 1616 /usr/lib/perl/5.8.8/auto/Cwd/Cwd.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f71fa000-7fa4f73fa000 ---p 00002000 fe:05 1616 /usr/lib/perl/5.8.8/auto/Cwd/Cwd.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f73fa000-7fa4f73fb000 rw-p 00002000 fe:05 1616 /usr/lib/perl/5.8.8/auto/Cwd/Cwd.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f73fb000-7fa4f7404000 r-xp 00000000 fe:01 1031 /lib/libcrypt-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7404000-7fa4f7603000 ---p 00009000 fe:01 1031 /lib/libcrypt-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7603000-7fa4f7605000 rw-p 00008000 fe:01 1031 /lib/libcrypt-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7605000-7fa4f7633000 rw-p 7fa4f7605000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7633000-7fa4f778b000 r-xp 00000000 fe:01 1029 /lib/libc-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f778b000-7fa4f798b000 ---p 00158000 fe:01 1029 /lib/libc-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f798b000-7fa4f798e000 r--p 00158000 fe:01 1029 /lib/libc-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f798e000-7fa4f7990000 rw-p 0015b000 fe:01 1029 /lib/libc-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7990000-7fa4f7995000 rw-p 7fa4f7990000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7995000-7fa4f79ab000 r-xp 00000000 fe:01 1043 /lib/libpthread-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f79ab000-7fa4f7bab000 ---p 00016000 fe:01 1043 /lib/libpthread-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7bab000-7fa4f7bad000 rw-p 00016000 fe:01 1043 /lib/libpthread-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7bad000-7fa4f7bb1000 rw-p 7fa4f7bad000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7bb1000-7fa4f7c31000 r-xp 00000000 fe:01 1033 /lib/libm-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7c31000-7fa4f7e30000 ---p 00080000 fe:01 1033 /lib/libm-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7e30000-7fa4f7e32000 rw-p 0007f000 fe:01 1033 /lib/libm-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7e32000-7fa4f7e34000 r-xp 00000000 fe:01 1032 /lib/libdl-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f7e34000-7fa4f8034000 ---p 00002000 fe:01 1032 /lib/libdl-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f8034000-7fa4f8036000 rw-p 00002000 fe:01 1032 /lib/libdl-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f8036000-7fa4f816a000 r-xp 00000000 fe:05 1640 /usr/lib/libperl.so.5.8.8, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f816a000-7fa4f8369000 ---p 00134000 fe:05 1640 /usr/lib/libperl.so.5.8.8, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f8369000-7fa4f8372000 rw-p 00133000 fe:05 1640 /usr/lib/libperl.so.5.8.8, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f8372000-7fa4f8374000 rw-p 7fa4f8372000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f8374000-7fa4f8391000 r-xp 00000000 fe:01 1026 /lib/ld-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f83a3000-7fa4f84c3000 rw-p 7fa4f4a7f000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f83a3000-7fa4f84c3000 rw-p 7fa4f4a7f000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f84c3000-7fa4f8536000 rw-p 7fa4f84c3000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f8543000-7fa4f8589000 rw-p 7fa4f8543000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f858e000-7fa4f8591000 rw-p 7fa4f858e000 00:00 0 , referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fa4f8591000-7fa4f8593000 rw-p 0001d000 fe:01 1026 /lib/ld-2.7.so, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fff0057d000-7fff00592000 rw-p 7ffffffea000 00:00 0 [stack], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] 7fff005fe000-7fff00600000 r-xp 7fff005fe000 00:00 0 [vdso], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] ffffffffff600000-ffffffffff601000 r-xp 00000000 00:00 0 [vsyscall], referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d832b1bbb24… [Tue Aug 05 13:50:44 2008] [error] [client 196.211.71.34] Premature end of script headers: index.pl, referer: http://support.example.com/otrs/index.pl?Action=Admin&Session=12d83

1 0

Changing State/Notify/Pending without being the ticket owner
by Stefan Knott 05 Aug '08

05 Aug '08

Hi @all, Our Scenario envisions one Person responsible for all tickets, who is delegating each ticket actively to multiple employees. The Workflow needs this Person to be able to change ticket state, notifications, etc. without being the owner of the ticket anymore, but i can't seem to find such a setting in SysConfig. I half-solved the problem by activating the Responsibility-Module and it sort of works - with setting the delegating person as responsible in each and every ticket, but i can't find a way to automagically set this person as responsible (like, for example, a X-OTRS-Responsible flag in Postmaster Filter?) Am i on the wrong track? How can i solve this issue? Gruß Stefan Knott _________________________ nbsp GmbH Softwarehaus & IT-Dienstleister Steinweg 56, D-94315 Straubing Tel. +49 9421 7847-275 Fax: +49 9421 7847-150 email: knott(a)nbsp.de http://www.nbsp.de http://www.sitefusion.de http://www.besseres-hosting.de _________________________________________________________ Rechtsform: Gesellschaft mit beschränkter Haftung, Sitz Straubing Registergericht: Straubing HRB 10736, Geschäftsführer: Mario Kandler

2 4

Postmaster filtering not working
by Robin Bowes 04 Aug '08

04 Aug '08

Hi, I'm trying to setup some postmaster filters, but they don't seem to be working. I'm retrieving mail from an IMAP box using PostMasterMailbox.pl. I've created a rule named "Alerts" which is: Match: To = EMAILADDRESS:alerts@example.com Set: X-OTRS-Queue -> Alerts However, I'm not seeing any messages getting delivered to the "Alerts" queue. "Alerts" is a Sub-Queue of "Monitoring" - does that make any difference to how I specify the queue name in the filter? i.e. do I have to specifiy the parent queue too, e.g. Monitoring:Alerts, or similar? Any other ideas why this is not working? Thanks, R.

2 2

What are "Locked Tickets" for?
by Robin Bowes 04 Aug '08

04 Aug '08

Can anyone tell me what "Locked Tickets" are for? And in what circumstances a ticket becomes locked? Thanks, R.

3 3

What version of OTRS is running on demo.otrs.org ?
by Niran Abeygunawardena 04 Aug '08

04 Aug '08

Hi, Does anyone know what version of OTRS is running on http://demo.otrs.org/ ? I would especially like to see the new version 2.3 (with AJAX support ,etc) before deciding if I should upgrade. Thanks, Niran.

2 1

Create a ticket from PHP
by Gustavo Azambuja 04 Aug '08

04 Aug '08

Hello, guys, i need create one ticket using PHP form, using postmaster is easy... but i need show the ticket number to my customer when he submit a ticket. i listen some thing about rpc, but i not understand this... any help? Sorry, my english is not good :( -- Gustavo Azambuja - Linux User: 275813 http://gazambuja.ideas3.com

1 0

Don't send Auto-Response for msgs from certain senders
by Robin Bowes 04 Aug '08

04 Aug '08

Hi, I'm just getting to grips with OTRS v2.3.0 (currently using rc1, but will install 2.3.0 when it is released). I'd like to have our monitoring system alert msgs sent to our OTRS system, but don't need/want to send replies to the alert/warning msgs. Is there a way to not send an auto-response to msgs from certain senders? Thanks, R.

4 11

New Administrator and New User fustration
by rlopez＠askabas.com 03 Aug '08

03 Aug '08

1 0