August 2008 - otrs - OTRS mailing lists

Re: [otrs] Antwort: Re: Generic agent not runing
by Alejandra Piedra 25 Aug '08

25 Aug '08

Hi Marina The thing is that I don't know exactly what should I put on the schedule tasks on Windows. So I don't know if that works for me. Thanks and regards Alejandra

1 0

Re: [otrs] Generic agent not runing
by Alejandra Piedra 25 Aug '08

25 Aug '08

Hi Bruno Yeah I have the cron thingy installed. Well the thing is that I need the generic agent to run, and don't know how to get it working. Thanks and regards

1 0

Email escalation notifications not working
by Alejandra Piedra 25 Aug '08

25 Aug '08

Hi Looking through the notifications I found two that work for escalation. I want this email notifications to be sent to my agents, but I don't know how they should be triggered. I already set the escalation times on the queues, but it just doesn't send the email when the ticket escalates. Thanks and regards Mary

1 0

Re: [otrs] Cannot login as root@localhost on new installation
by Manoj Patwardhan 25 Aug '08

25 Aug '08

This is now resolved. It was an issue with database permissions. Thanks. Manoj Patwardhan > Message: 2 > Date: Sat, 23 Aug 2008 19:24:04 -0400 > From: Manoj Patwardhan <manoj(a)expersis.com> > Subject: [otrs] Cannot login as root@localhost on new installation > To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> > Message-ID: <C0AFCFA4-156F-4268-B4D8-F14FCB134838(a)expersis.com> > Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes > > Hello, > > I just installed otrs on Mac OS 10.5.4. Everything appeared to install > fine. I get the login screen. But when I enter root@localhost and root > for username and password respectively, it simply gives me the > following message: > > Login failed! Your username or password was entered incorrectly > > I do see root@localhost as a row in the users table with the password > from the initial sql setup files. What could be wrong? > > Thanks, > Manoj Patwardhan

1 0

Cannot login as root@localhost on new installation
by Manoj Patwardhan 23 Aug '08

23 Aug '08

Hello, I just installed otrs on Mac OS 10.5.4. Everything appeared to install fine. I get the login screen. But when I enter root@localhost and root for username and password respectively, it simply gives me the following message: Login failed! Your username or password was entered incorrectly I do see root@localhost as a row in the users table with the password from the initial sql setup files. What could be wrong? Thanks, Manoj Patwardhan

1 0

Howto generate ticket replies from external system?
by Jussi Paju 23 Aug '08

23 Aug '08

Dear list, We are handling all of our webstores email traffic with OTRS and now we are going to switch to a new platform for the warehouse and order handling and after that we could automatically send f.ex. package shipment notifications that we currently send by hand using OTRS templates (only copy-pasting the tracking number to the template). I do know about the X-OTRS- headers and how to use them to get new messages correctly handled in OTRS, but how can I tell OTRS that this specific message is a follow-up to ticket X? The first message of such ticket is always originally generated by the webstore-application so it'd be possible f.ex. to set somekind of internal-id already in the header of the first message. That way I wouldn't need to think about the ticket# and the self-assigned id doesn't need to have anything to do with the ticket# assigned by OTRS - if possible, I don't really know. :) TIA, HAND. -- Jussi Paju - luoja, creator - :: Te audire no possum. Musa sapientum fixa est in aure. :: I can't hear you. I have a banana in my ear.

1 0

Auto Reply text/plain
by Agnelo Ferrao 23 Aug '08

23 Aug '08

Hi, I need to send html auto replies? Is this possible in OTRS? Regards, Agnelo ________________________________________________________________________ You are invited to Get a Free AOL Email ID. - http://webmail.aol.in

1 0

Don't work PostMasterPOP3.pl
by lidia sviderska 22 Aug '08

22 Aug '08

Hi all! I have such problem - don't work PostMasterPOP3.pl. This is the error message I get when running the PostMasterPOP3.pl from the command line: Wide character in syswrite at /usr/local/lib/perl5/site_perl/5.8.8/Net/Cmd.pm line 232, <PRODUCT> line 4. My otrs 2.2.4 on FreeBSD Help me!

1 0

rpc.pl: Variable "%CommonObject" will not stay shared
by Elias Probst 22 Aug '08

22 Aug '08

Hi, I'm just doing my first steps in trying to communicate with OTRS through RPC/SOAP. I've created this short script for testing, which is derived from the rpc- example.pl distributed by OTRS (2.2.6). ##################### #!/usr/bin/perl -w use Data::Dumper; #config use SOAP::Lite('autodispatch', proxy => 'http://myhost:4880/otrs/rpc.pl'); my $User = 'foo'; my $Password = 'bar'; my $RPC = Core->new(); print "NOTICE: TicketObject->TicketGet(TicketID => 2008052025000017)\n"; my %Ticket = $RPC->Dispatch($User, $Password, 'TicketObject', 'TicketGet', TicketID => 2008052025000017); print "NOTICE: Ticket Number is: $Ticket{TicketNumber} \n"; print Dumper \%Ticket; ##################### The result when running this script on the client is: ./test-rpc.pl NOTICE: TicketObject->TicketGet(TicketID => 2008052025000017) Use of uninitialized value in concatenation (.) or string at ./test-rpc.pl line 14. NOTICE: Ticket Number is: $VAR1 = {}; The server reports this in Apache's error.log: [Thu Aug 28 18:49:18 2008] rpc.pl: Variable "%CommonObject" will not stay shared at /var/www/localhost/otrs-2.2.6/bin/cgi-bin/rpc.pl line 81. A user in #perlde (irc.perl.org) this is caused by using ModPerl::Registry which I can confirm. My Apache2 config looks like this: ##################### <IfModule mod_perl.c> Perlrequire /var/www/localhost/otrs-2.2.6/scripts/apache2-perl-startup.pl PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec <Location /otrs> ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> ##################### The user on #perlde suggested to move all 'subs' from rpc.pl into an external module, but as rpc.pl is distributed this way by OTRS and I'm surely not the only one using rpc.pl together with ModPerl::Registry, there must be a way to get this running. Does anyone know how to solve this problem? Best regards & thanks in advance, Elias P.

1 1

Ticket article order when printing
by Henry 22 Aug '08

22 Aug '08

Hello, I've successfully changed the article sort order in a ticket with Ticket::Frontend::ZoomExpandSort (reverse), but when printing (PDF or normal), the order is the opposite. Anyone have an idea which flag I can use to change the print order articles in a ticket? I've been searching in vain. Also, is there an easy way to change the default background colour of the printed ticket/article when using PDF? The default is a gray bg, which makes it difficult to fax. Thanks Henry

4 3