September 2008 - otrs - OTRS mailing lists

Anyone else have otrs 2.3.2 working with postgresql???
by Rudi Schmitz 23 Sep '08

23 Sep '08

I have tried different linux distros, different versions of postgresql and have even found a freebsd user with the same error. I can't get a regular database owner in postgresql to work with otrs it has to be superuser some reason. That is not good security wise. Once I give super user to config.pm database user it works. I found a freebsd user with the same error message: freebsd same error message on root@localhost login: http://groups.google.com/group/lucky.freebsd.ports.bugs/browse_thread/threa… syslog errors I get: Sep 19 15:38:26 help OTRS-CGI-10[6480]: [Error][Kernel::System::Valid::ValidIDsGet][Line:120]: ERROR: permission denied for relation valid , SQL: 'SELECT id FROM valid WHERE name = 'valid'' Sep 19 15:38:26 help OTRS-CGI-10[6480]: [Error][Kernel::System::Auth::DB::Auth][Line:96]: ERROR: syntax error at or near ")" at character 51 , SQL: 'SELECT pw, id FROM users WHERE valid_id IN ( ) AND login = 'root@localhost'' Sep 19 15:38:26 help OTRS-CGI-10[6480]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost doesn't exist or is invalid!!! (REMOTE_ADDR: 10.254.7.157) It has somethingto do with using postgresql if is use mysql it works like a charm. Anyone have any pointers.

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"Show closed tickets." by default for all customers
by Mike Lykov 23 Sep '08

23 Sep '08

Hi all. We are start to use customer web interface. There are individual preferences for every customer, accessed via "preferences" button. In that prefs there are "Show closed tickets" (yes/no) entity, it's work for some customer. But we want to remove "preferences" button from customer interface (by disable that module). By default this parameter set to "yes", but we want to set it to "no" for all. How we can do it? -- Mike Lykov

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Custom data in signature
by Patric 23 Sep '08

23 Sep '08

Hi all, Hope somebody can help me. Is there a means to insert custom data into a signature, for example from an external database? Many thanks Patric

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Custom data in signature
by Patric 23 Sep '08

23 Sep '08

Hi all, Hope somebody can help me. Is there a means to insert custom data into a signature, for example from an external database? Many thanks Patric

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Return Email
by Richard Gliebe 23 Sep '08

23 Sep '08

Hi all, is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request to the OTRS TTS? We are running otrs-2.2.5 on FreeBSD 7.0-STABLE thanks in advance Richard -- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH / University for Applied Science Hochschulstrasse 1 A-6850 Dornbirn T: +43 5572 792 2207 M: richard.gliebe(a)fhv.at W: www.fhv.at FN 165415 h, LG Feldkirch

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Bulk-Action doesn't work with the lite theme
by CARNINO Daniele (FIAT SERVICES) 22 Sep '08

22 Sep '08

In my installation of OTRS 2.2.8 the Bulk-Action doesn't work with the lite theme. I've seen previous messages about this behaviour, more than one year old: is somebody working on this annoying bug? Cheers, d.

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Custom data in signatures
by Patric 22 Sep '08

22 Sep '08

Hi all, Hope somebody can help me. Is there a means to insert custom data into a signature, for example from an external database? Many thanks Patric

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Cron for running postmaster on Mac OS 10.5
by Manoj Patwardhan 21 Sep '08

21 Sep '08

I got a message saying my previous post could not be delivered so trying again... --------- I installed OTRS on a Leopard system and am trying to get the cron jobs set up to check mail periodically. The jobs seem to run fine but I get the following error in my console log: 9/21/08 10:40:00 AM com.apple.launchd[1] (0x10bff0.cron[8110]) Could not setup Mach task special port 9: (os/kern) no access Any ideas why this is happening and what I can do about it? Thanks!! Manoj Patwardhan

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Not receiving mail
by Wes Plate 21 Sep '08

21 Sep '08

My upgraded OTRS setup is not receiving mail, so I found in the docs that I should try this PostMaster.pl test. But I receive an error. > [root@71 bin]# cat ../doc/test-email-1.box | ./PostMaster.pl > ERROR: OTRS-PM-1 Perl: 5.8.0 OS: linux Time: Sun Sep 21 07:41:09 2008 > > Message: IO::Handle: bad open mode: <: at > /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm line 1136 > > > Traceback (28582): > Module: ./PostMaster.pl (v1.31) Line: 134 I found this thread on the German OTRS list http://www.mail-archive.com/otrs-de@otrs.org/msg09476.html but the poster doesn't say what he did to fix his problem. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com

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OTRS Faq language
by Jean-Luc Biord 21 Sep '08

21 Sep '08

Hi all, I'm a new user of OTRS. I installed the FAQ module by downloading and installing the FAQ-1.4.4.opm on the ftp. The user interface of this faq is available in English or German only. How to have the interface in other language (in French) because on faq.otrs.org the interface is in French. Thanks,

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