March 2009 - otrs - OTRS mailing lists

Re: [otrs] my SMTP Authentication
by Frank Wall 30 Mar '09

30 Mar '09

Bhushan Badgujar wrote on Mon, Mar 30, 2009 at 12:02:07PM CEST: > How to configure my smtp authentication in otrs There is a nice hint in the OTRS handbook [1]: The sendmail settings for a smarthost can be configured either via the graphical administration frontend (Framework::Core::Sendmail) or via Kernel/Config.pm: # SendmailModule $Self->{"SendmailModule"} = "Kernel::System::Email::SMTP"; $Self->{"SendmailModule::Host"} = "mail.example.com"; $Self->{"SendmailModule::AuthUser"} = ""; $Self->{"SendmailModule::AuthPassword"} = ""; You just need to add these lines to your Kernel/Config.pm file and adjust the settings for Host, AuthUser and AuthPassword. [1] http://doc.otrs.org/2.3/en/html/c1308.html#email-sending-smtp Kind regards Frank Wall

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my SMTP Authentication
by Bhushan Badgujar 30 Mar '09

30 Mar '09

HI Team, I am configure a otrs 2.3 ver. & I am used out hosting mail service, How to configure my smtp authentication in otrs Regard bhushan1 DISCLAIMER: This message contains privileged and confidential information and is intended only for an individual named. If you are not the intended recipient, you should not disseminate, distribute, store, print, copy or deliver this message. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender, therefore, does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required, please request a hard-copy version.

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question on otrs customer password credential auto reply by otrs
by Jerry Ravs 30 Mar '09

30 Mar '09

sirs, hello, i am jay, a newbie in using otrs and was continually testing and trying to deploy this software on our network to be used for providing tech support for clients. i tried fiddling with the customer page (customer.pl) of otrs. i have tried the on-line demo of customer.pl in http://customer.otrs.org/otrs/customer.pl . if you will create an account(as customers) you will be notified for the password on the email you used as your username. does anyone have an instruction on how i can configure otrs so that, if a customer creates a new account, the otrs system will automatically email them for their user name and password. please email me the step by step procedure for doing this if you have any instructions. thank you very much in advance.

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Installing OTRS on Windows Vista manual - English version
by Afshar Mohebbi 28 Mar '09

28 Mar '09

Dear friends, Weeks ago I put an manual about Installing OTRS 2.3.x on MS Windows Vista, IIS 7.0 and MS SQL Server 2008 in my blog in Persian (Farsi). Now I provided an English version and put it in my blog too. Persian (Farsi) version: http://afsharm.blogspot.com/2009/02/otrs.html English Version: http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.… Regards, Afshar Mohebbi

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Post's and script about OTRS
by Gustavo Azambuja 27 Mar '09

27 Mar '09

Hi, i write some post in my blog about OTRS, including a PHP script for make one report with statics by agent and total of tickets new, open, and pending, i think amazing and is a great help for my company with 200 tickets/day and 5 agents. Only two problems: 1) I write in spanish :-( (my english is not good enough). 2) I make this script for my own use, then, the script need a lot of work to make this usefull for everyone. If any body can help to make a "clean" on code and SQL querys, or translate to english, I will be greatefull. The script make this report: =Statics for 2009-03-24= Total of Input tickets 178 Corporate 27 SOHO 103 Others 48 Total of open tickets 13 Corporate 5 SOHO 5 Others 3 =Name of Agent 1= Tickets answered 17 First and Last respond 08:40:45 - 16:57:13 Tickets without response 7 Tickets without client response 35 =Name of Agent 2= Tickets answered 27 First and Last respond 08:30:25 - 17:30:03 Tickets without response 2 Tickets without client response 43 The all post (in spanish) about otrs are here: http://kuboit.com/tag/otrs -- Gustavo Azambuja - Linux User: 275813 http://www.twitter.com/gazambuja

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bulk select
by Mercator GmbH 27 Mar '09

27 Mar '09

Is it possible to select ALL articles at ONCE? Right now, I have to click each article and then click on Bulk, but this is kind of annoying. I have old version 1.3.2. thanks, marc

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noone can help me to migrate?
by Marc Herms 27 Mar '09

27 Mar '09

I let a message yesterday, looking for a freelancer who can help me (for small money) to update my old OTRS 1.3.2 to the newest version, with some customizations I have. Not a big deal, but I don't want to make any errors. please send mail to marc_at_mercator.net thanks, marc

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Text in customer notification
by Roberto Pennolino 27 Mar '09

27 Mar '09

Hi all. When we close a ticket we write in "text" area how we solved the problem. We would like to show this "text" (how we solved the problem) to the customer (in web area as in the mail sent by OTRS system). There's a way to do this ? Tnx all and excuse me for my poor english. Roberto

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Postmaster Mail crontab
by Jeremy Adams 26 Mar '09

26 Mar '09

let me just say, thank y'all so much for helping me out with my questions. I am, in turn, trying to answer questions when I have the knowledge and skills to do so. My next question concerns cron jobs for checking Postmaster Mail Accounts. We currently have two accounts that dump into two queues - one queue per address. The script works perfectly when the 'run now' x is clicked. How would one generate a crontab entry to check the accounts every x number of minutes? Our accounts are being accessed via imap. We are running orts 2.3.4 on openSuSE 10.3 Thanks Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086

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Email Accounts
by James Leiter 26 Mar '09

26 Mar '09

James Leiter System Technician R&B Solutions Inc. 860 Northpoint Blvd. Waukegan, IL. 60085 Work Number: (847)887-8512 This message is intended only for the named recipient. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. I am trying to set up ORTS to relay the tickets notifications to more than one person, it has them sent to me but I would like to add 2 other people to receive the same notifications, I need to know where exactly I have to go to config all of it. And with one of the users I have to set it up where they only get notify about one of the queues not the others.

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