August 2009 - otrs - OTRS mailing lists

Config : OSX 10.4.11 / Apache 1.3.33(Darwin)
by Mikola Rose 18 Aug '09

18 Aug '09

Hey there guy's I would love to enable the mod_perl for our site but am not too sure how I should go about this without messing everything up. Is there any experience out there with setting up OTRS on this flavor of OSX/Apache? What should I be putting in /etc/httpd/httpd.conf and /etc/httpd/sites/0000.mysitename.conf Mik Rose

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Changes from 2.3 to 2.4
by Lars Monsees 18 Aug '09

18 Aug '09

Hi, I noticed some more changes that I think happened from 2.3 to 2.4: 1) When I add a new note, there is always an empty line in the edit textfield. Is there a config setting to remove this? 2) The agent´s last view of the locked ticket is not restored in Opera 10 after restarting it. It doesn´t seem to be saved in a cookie. Works in Firefox 3.5. Has anybody else noticed this? Cheers Lars

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Neuer Ticket-Besitzer nach Ticket-Freigabe
by guenther.rasch＠gmx.de 18 Aug '09

18 Aug '09

Hi, I´ve updated our OTRS to 2.4.3 yesterday. If otrs unlocks a ticket a new owner will be assigned. Why? Where are the configuration parameters for unlocking and assigned new owner? Regards Günther -- Jetzt kostenlos herunterladen: Internet Explorer 8 und Mozilla Firefox 3 - sicherer, schneller und einfacher! http://portal.gmx.net/de/go/chbrowser

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SSH
by Lev Davidovich 18 Aug '09

18 Aug '09

Hi I am trying to SSH into our Apache server hosting OTRS. When I type "ssh server ip number" from my Windows command line I get "ssh is not recognised as a command" and when I type "ssh server IP number" from my Mac Terminal I get "connection refused". I am not sure what the problem is - could anyone help or point me towards some documentation? Thanks a lot Lev

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2.4 upgrade on a new install
by Craig Meirick 18 Aug '09

18 Aug '09

I have a new install of 2.4.2 working and I need to bring in tickets from a 2.2.3 install. I have the backup file of all the tickets from the 2.2.3 install named as DatabaseBackup.sql.gz on the new machine install of 2.4.2. When I perform the dump into the database it replaces my 80 tables with 76 tables. Is there something I need to do additionally to get this working correctly? Do I need to run the DBUpdate scripts specified in the UPGRADING file? TIA >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<

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reg:Customer Web Interface : customer name , logo config
by murli 18 Aug '09

18 Aug '09

Hello All, Customizing the customer web interface. I am new to configuring software tools. I need to have my Customer name and Customer Logo displayed in my customer web Interface. Where can I do this configuration? Thanks, Murli.

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2.3.4 RHEL Service list limited to 2
by Partington, Eric 17 Aug '09

17 Aug '09

Has anyone used the Service field in 2.3.4? I am trying to test using it and I noticed that I am unable to select more than the first 2 entries in the service list. I can set more than the 2 from the API (SOAP) and those changes are reflected in the ticket summary page but when selecting the freetext fields I am unable to select more than the first 2 entries from the Service table. Any ideas? Eric Partington | Security Monitoring and Compliance | Royal Bank of Canada |T: 416-348-4429 _______________________________________________________________________ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen.

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Re: [otrs] "New message!" alert is gone on upgrade from 2.2.4 to 2.4.1
by Alan McKay 17 Aug '09

17 Aug '09

Why 2.4.1 and not 2.4.2? The message works for me in 2.4.2 clean install, not an upgrade -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"

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Bulk actions needs text
by Lars Monsees 17 Aug '09

17 Aug '09

Hi, with 2.3 an agent didn´t have to enter any text when moving multiple tickets into the junk queue. Now, I updated to 2.4.2 and am forced to enter a subject and body what is quite useless when moving junk mails. How can I get the old behaviour back? Lars

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Missing configuration parameters in 2.4
by Lars Monsees 17 Aug '09

17 Aug '09

Hi, I recently upgraded from 2.3.1 to 2.4.2 and now the following params are missing: $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ShownCustomerTickets'} $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ShownCustomerTickets'} I need them to prevent showing any old customer tickets when creating a new ticket. How can I do this now? Lars

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