August 2009 - otrs - OTRS mailing lists

How to remove data about 7 Day Stats
by Lucarelli Roberto 25 Aug '09

25 Aug '09

I have migrated data from development's DB to production's DB and I have deleted all tickets via a custom GenericAgent job but data about 7 Day stats were not deleted. What should I do to delete 7 Day Stats? Roberto Lucarelli

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Re: [otrs] Automatic login to OTRS
by Sagy Volkov 25 Aug '09

25 Aug '09

You are telling that there is not even a way (at the simplest and most unsecured way) to do with OTRS something like: otrs.mydomain.com/login.pl?username=sagy&password=123 ? Best Regards, Sagy Volkov Hi, I think the best would be to use a SSO method like Kerberos, Cosign, CAS, Shibboleth .... My plan is to investigate in the Kerberos way, but there isn?t anything done for OTRS right now. regards Christoph Ohliger Sagy Volkov schrieb: > > Hi, > > > > We've just installed OTRS (2.4.3) on a dedicated server of ours. > > We still have our web site located on a different host (cmsmadesimple). > > I was wondering, how can I implement auto-login from one server (our > > cms) to the new OTRS site. > > If someone had similar need in the past and can provide code it will > > be great, else pointing to the right methods/file will be helpful as > > well, we have enough PHP (cms) and Perl knowledge in the company to > > write code. > > > > Thanks, > > > > Sagy Volkov

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postmaster filter execution order
by IT easyap 24 Aug '09

24 Aug '09

Hi all, there is an established order to execute rules in the postmaster filter ? its important to control the new function in 2.4.3 "stop after match" Thanks in adavance

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Bug: Html Link / disable html
by Jens Müller 24 Aug '09

24 Aug '09

Hello, sometimes when I paste links ito OTRS they then become --- Thee software can be downloaded here:<br /> <a href="mhtml:{523F5CA8-67D7-4D88-AF17-C56C49A9B93F}mid://00000060/!x-usc:http://ww…">http://www.real-link-to-file.com/file.exe</a><br /> --- So that if the user clicks on it, the browser opens with an invalid address. What's happning here? In fact I would prefer to handle the tickets without html, at least if the original message was plain text only. Can this be done? Thanks, Jens

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OTRS notification sending problem
by Brian Lang 24 Aug '09

24 Aug '09

I have a problem with OTRS Notifications in a 2.4.2 installation (on a JumpBox server). This was upgraded from 2.3.1 this week. When OTRS sends out responses to tickets, it works fine. When OTRS sends out a notification (ie. Ticket Moved or New Ticket) I observe the log (below) in the /var/log/mail.log file on the OTRS server. Note this text: from=<>. This is the problem - there is no FROM address, so the message is denied by my mail server's Backscatter Protection. How can I fix this? (note: ip addresses, server names and email addresses in log changed to protect the innocent) Aug 20 13:19:24 otrs postfix/pickup[25189]: 21602CC72: uid=33 from=<> Aug 20 13:19:24 otrs postfix/cleanup[25252]: 21602CC72: message-id=<1250799564.303021.450042732(a)myotrs.example.com > Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: from=<>, size=3118, nrcpt=1 (queue active) Aug 20 13:19:24 otrs postfix/smtp[25254]: 21602CC72: to=<auser(a)example.com >, relay=mail.example.com[209.209.209.209]:25, delay=0.14, delays=0.06/0/0.07/0.01 , dsn=5.0.0, status=bounced (host mail.example.com[209.209.209.209] said: 550 Backscatter Protection detected an invalid or expired email address (in reply to RCPT TO command)) Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: removed ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang(a)smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail

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Problems with standard install of 2.4.2 using windows installer.
by Lars Lindgård 24 Aug '09

24 Aug '09

Hi I'm having problems getting a standard windows install of version 2.4.2 to work. After the install, when I try to log in to http://localhost/otrs/index.pl on the server with root@localhost / root I get the following error message: Software error: junk 'HTTP/1.1 version="1.0" encoding="utf-8" ' before XML element The same thing happens with the 2.4.1 installer. No problems with the 2.3.4 installer. System is Windows Server 2003 R2 with all the latest updates. Running on VMware if that should matter. Any ideas? Lars

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Automatic login to OTRS
by Sagy Volkov 24 Aug '09

24 Aug '09

Hi, We've just installed OTRS (2.4.3) on a dedicated server of ours. We still have our web site located on a different host (cmsmadesimple). I was wondering, how can I implement auto-login from one server (our cms) to the new OTRS site. If someone had similar need in the past and can provide code it will be great, else pointing to the right methods/file will be helpful as well, we have enough PHP (cms) and Perl knowledge in the company to write code. Thanks, Sagy Volkov

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Displaying Customer name and Customer Logo:
by murli 24 Aug '09

24 Aug '09

Where do I change to get my Customer name and Customer Logo to display in the Customer web Interface? Thanks, MurliManohar TenthPlanet

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Changing Priority color in 2.4
by Jon Williams 23 Aug '09

23 Aug '09

With OTRS 2.2 I managed to figure out how to assign colors to each priority level as well as cause the entire ticket to be highlighted as a certain color. I'm testing out 2.4 but for the life of me I can't see how to make the same change as I was able to make in 2.2. That particular file (css.dtl) no longer exists. Can anyone point me in the right direction?

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Limit customer email notification
by Carlo Angelo Curato 23 Aug '09

23 Aug '09

Hey guys, Is it possible to limit status notifications to customers so that only state changes to "closed" gets sent out? Thanks!

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