November 2010 - otrs - OTRS mailing lists

convert email to ticket
by DM_Julio Angulo 02 Nov '10

02 Nov '10

Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much . Julio Cesar Angulo Quiroz Telf.: 997066155

2 2

Additional features for packages
by Sérgio Cintra 02 Nov '10

02 Nov '10

Hi Anyone know if there are some additional features in the packages below? ITSMIncidentProblemManagement 2.0.2 ITSMServiceLevelManagement 2.0.2 ITSM 2.0.2 Currently, I have installed: OTRS 2.4.7 & ITSM 2.0.2. Sergio

2 1

FAQ for otrs 3 ?
by GARDAIS Ionel 02 Nov '10

02 Nov '10

Hi list, Is there a roadmap on when will the FAQ module be available for otrs 3 ? Thanks, Ionel

2 2

Customer User creation error
by Ekram 02 Nov '10

02 Nov '10

Hi, I'am having a problem when try to create customer user from admin panel. It giving error the following error: *[Error][Kernel::System::CustomerUser::DB::CustomerUserAdd][Line:601]: ERROR: null value in column "pw" violates not-null constraint, SQL: 'INSERT INTO customer_user * I found in the customer user creation panel that password in not taking from the filed. Please check the attachment. It will clear you. Is there any customer user configuration needed? My installation is straight forward using postgres and otrs version 2.4.7 -EKram

4 10

Insecure dependency in require while running with -T switch
by Marco Ferreira 02 Nov '10

02 Nov '10

Hello All, I update my otrs version from otrs-2.4.8-01 to otrs-2.4.9-01, and after this the application don't work fine, when I access the otrs via browser I have this error : Software error: Insecure dependency in require while running with -T switch at /opt/otrs//Kernel/Config/Defaults.pm line 2331. Maybe this can help you : perl -wT /opt/otrs/bin/cgi-bin/index.pl Insecure dependency in require while running with -T switch at /opt/otrs/bin/cgi-bin/index.pl line 42. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 42. Could you please help, my otrs it's stopped regards and thanks in advance.

1 1

Set the Codificaction in PDF Stats
by jose francisco luis medina 01 Nov '10

01 Nov '10

when I print my queues statistics, characters with accents (') are wrongly trying to change the coding, I think I might nop is utf-8 but not if you can change the coding of PDF

1 0

Set the Codificaction in PDF Stats
by José Luis 01 Nov '10

01 Nov '10

when I print my queues statistics, characters with accents (') are wrongly trying to change the coding, I think I might nop is utf-8 but not if you can change the coding of PDF

1 0

Beta 6 - Freetext Required Validation?
by Hugh Kelley 01 Nov '10

01 Nov '10

My Freetext "requirements" are not being enforced in Beta 6 (though I'm fairly certain they were a few weeks ago). Given the following Sysconfig (abbreviated from ZZZAuto.pm), I would expect 1 and 2 to be required for any new phone ticket, but this is not the case. $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} = { '1' => '2', '2' => '2', '3' => '1', '4' => '1', }; $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} = { '1' => '2', '2' => '2', '3' => '1', '4' => '1', }; Has anyone else seen this? Is there another option I should be setting? Hugh

1 1

Beta 6 - Bulk Ticket Action Only Updates First Ticket
by Hugh Kelley 01 Nov '10

01 Nov '10

I haven't used bulk actions much so I wanted to check my process before I submit a bug: 1: Check multiple tickets via queue view, hit "Bulk". 2: A visual confirmation appears: 2010103010000048: Ticket is used! 2010103010000057: Ticket is used! 2010103010000101: Ticket is used! 3: Perform a bulk update. 4: Check the three tickets. In my Beta 6 environment, only the first ticket has been updated. Hugh

1 0

editing a ticket in customer interface
by shrikant k 01 Nov '10

01 Nov '10

hello , can any one help in how to edit a already raised ticket in customer interface i just want to change the subject , say i want to add some information in subject or to change the que how to it can any one help me regards shrikant

2 2