March 2010 - otrs - OTRS mailing lists

Upgrade 2.4.7
by Sebastien Bory 26 Mar '10

26 Mar '10

Dear, I do an upgrade for otrs 2.4.5 to otrs 2.4.7 When I want to log it with root@localhost I have this message the user or password are wrong And I look in this files otrs.log and I see that: Fri Mar 26 13:42:17 2010][Error][Kernel::System::Valid::ValidIDsGet][195] Table 'otrs.valid' doesn't exist, SQL: 'SELECT id FROM valid WHERE name = 'valid'' [Fri Mar 26 13:42:17 2010][Error][Kernel::System::Auth::DB::Auth][94] You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND login = 'root@localhost'' at line 1, SQL: 'SELECT pw, id FROM users WHERE valid_id IN ( ) AND login = 'root@localhost'' [Fri Mar 26 13:42:17 2010][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost doesn't exist or is invalid!!! (REMOTE_ADDR: 127.0.0.1) [Fri Mar 26 13:42:17 2010][Error][Kernel::System::User::UserLookup][680] Table 'otrs.users' doesn't exist, SQL: 'SELECT id FROM users WHERE LOWER(login) = ?' Can you help me thanks Cordialement Sébastien Bory Administrateur réseaux NCI-les centres d'affaires Bienvenue chez vous - Just welcome ! 59 Rue des Petits Champs 75001 Paris Tel 33(0) 1 73 77 53 41 Fax 33(0) 1 73 77 55 56 Port: 33(0) 6 78 93 28 66 Mail : <mailto:sb@groupenci.com> s.bory(a)groupenci.com Web: <http://www.groupenci.com/> www.groupenci.com cid:image001.gif@01C9F35E.16F7E530 Ce message et toutes les pièces jointes sont établis a l'intention exclusive de ses destinataires et sont confidentiels. Si vous recevez ce message par erreur, merci de le détruire et d'en avertir immédiatement l'expéditeur. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, totale ou partielle, est interdite, sauf autorisation expresse. L'internet ne permettant pas d'assurer l'intégrité de ce message, NCI décline toute responsabilité au titre de ce message, dans l'hypothèse ou il aurait été modifié. This message and any attachments are intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. NCI shall not therefore be liable for the message if modified.

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Can't change the system ID
by jverhoeff＠beckhoff.nl 26 Mar '10

26 Mar '10

Hello, I am testing OTRS for windows V2.4.7. I have installed it and it works well. Now I want to change the System ID. I do this as administrator in Sysconfig --> Framework::Core::SystemID. There I change it from 10 to 9 and then Update. After the update is "jumps" back to 10. I try a restart of the services but this has no effect. How can I change the System ID? Best Regards, Jurjen Verhoeff

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Error when upgrading from 2.4.5 to 2.4.7
by Martignier, Philippe 26 Mar '10

26 Mar '10

Hi there, I have a error in the system log after the upgrade to 2.4.7. Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/customer-css.dtl: No such file or directory Any help welcome! Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier(a)wipo.int<mailto:Philippe.Martignier@wipo.int> Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.

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Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows
by volker.lipper＠groupm.com 26 Mar '10

26 Mar '10

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Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows
by Adam Bator 26 Mar '10

26 Mar '10

If you are just upgrading then you do not need to grant access to any user. The password for user is set when tou create him not when you grant access. If you use GRANT comand you do not need to flush privillages. You can take a look at: http://dev.mysql.com/doc/refman/5.1/en/adding-users.html So in outher words if the system is not working - then the problem is not in mysql Regards Ada Sebastien Bory pisze: > > Dear all > > I try this morning to do anothet upgrade (2.4.5 to 2.4.7) but when I > do this command line > > C:\Documents and Settings\cmoi>mysql -uroot -e "GRANT all ON otrs.* TO > 'otrs'@'localhost' INDENTIFIED BY 'test'" && mysql -uroot -e "FLUSH > PRIVILLEGES" > > I have this messages > > ERROR 1064 (42000) at line 1: You have an error in your SQL syntax; > check the manual that corresponds to your MySQL server version for the > right syntax to use near 'INDENTIFIED BY 'test'' at line 1 > > * * > > *Sébastien Bory > *Administrateur réseaux > *NCI-les centres d'affaires* > *Bienvenue chez vous - Just welcome !* > 59 Rue des Petits Champs 75001 Paris > Tel 33(0) 1 73 77 53 41 > Fax 33(0) 1 73 77 55 56 > Port: 33(0) 6 78 93 28 66 > Mail :s.bory@groupenci.com <mailto:sb@groupenci.com> > Web: www.groupenci.com <http://www.groupenci.com/> > > cid:image001.gif@01C9F35E.16F7E530 > > /Ce message et toutes les pièces jointes sont établis a l'intention > exclusive de ses destinataires et sont confidentiels. Si vous recevez > ce message par erreur, merci de le détruire et d'en avertir > immédiatement l'expéditeur. Toute utilisation de ce message non > conforme à sa destination, toute diffusion ou toute publication, > totale ou partielle, est interdite, sauf autorisation expresse. > L'internet ne permettant pas d'assurer l'intégrité de ce message, NCI > décline toute responsabilité au titre de ce message, dans l'hypothèse > ou il aurait été modifié. //This message and any attachments are > intended solely for the addressees and is confidential. If you receive > this message in error, please delete it and immediately notify the > sender. Any use not in accord with its purpose, any dissemination or > disclosure, either whole or partial, is prohibited except formal > approval. The internet can not guarantee the integrity of this > message. NCI shall not therefore be liable for the message if modified./ > > *De :* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *De la > part de* Sebastien Bory > *Envoyé :* jeudi 25 mars 2010 16:33 > *À :* otrs(a)otrs.org > *Objet :* [otrs] Upgrade 2.4.5 to 2.4.7 Windows > > Dear all > > Does anyone have a simple procedure to upgrade OTRS 2.4.5 to 2.4.7 on > Windows Server? > > I watch the video on YouTube but that not work and I don’t understand all. > > I have poor knowledge about mysql. > > Can you help me > > Thanks > > * * > > *Sébastien Bory > *Administrateur réseaux > *NCI-les centres d'affaires* > *Bienvenue chez vous - Just welcome !* > 59 Rue des Petits Champs 75001 Paris > Tel 33(0) 1 73 77 53 41 > Fax 33(0) 1 73 77 55 56 > Port: 33(0) 6 78 93 28 66 > Mail :s.bory@groupenci.com <mailto:sb@groupenci.com> > Web: www.groupenci.com <http://www.groupenci.com/> > > cid:image001.gif@01C9F35E.16F7E530 > > /Ce message et toutes les pièces jointes sont établis a l'intention > exclusive de ses destinataires et sont confidentiels. Si vous recevez > ce message par erreur, merci de le détruire et d'en avertir > immédiatement l'expéditeur. Toute utilisation de ce message non > conforme à sa destination, toute diffusion ou toute publication, > totale ou partielle, est interdite, sauf autorisation expresse. > L'internet ne permettant pas d'assurer l'intégrité de ce message, NCI > décline toute responsabilité au titre de ce message, dans l'hypothèse > ou il aurait été modifié. //This message and any attachments are > intended solely for the addressees and is confidential. If you receive > this message in error, please delete it and immediately notify the > sender. Any use not in accord with its purpose, any dissemination or > disclosure, either whole or partial, is prohibited except formal > approval. The internet can not guarantee the integrity of this > message. NCI shall not therefore be liable for the message if modified./ > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/

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Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows
by Sebastien Bory 26 Mar '10

26 Mar '10

Dear all I try this morning to do anothet upgrade (2.4.5 to 2.4.7) but when I do this command line C:\Documents and Settings\cmoi>mysql -uroot -e "GRANT all ON otrs.* TO 'otrs'@'localhost' INDENTIFIED BY 'test'" && mysql -uroot -e "FLUSH PRIVILLEGES" I have this messages ERROR 1064 (42000) at line 1: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'INDENTIFIED BY 'test'' at line 1 Sébastien Bory Administrateur réseaux NCI-les centres d'affaires Bienvenue chez vous - Just welcome ! 59 Rue des Petits Champs 75001 Paris Tel 33(0) 1 73 77 53 41 Fax 33(0) 1 73 77 55 56 Port: 33(0) 6 78 93 28 66 Mail : <mailto:sb@groupenci.com> s.bory(a)groupenci.com Web: <http://www.groupenci.com/> www.groupenci.com cid:image001.gif@01C9F35E.16F7E530 Ce message et toutes les pièces jointes sont établis a l'intention exclusive de ses destinataires et sont confidentiels. Si vous recevez ce message par erreur, merci de le détruire et d'en avertir immédiatement l'expéditeur. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, totale ou partielle, est interdite, sauf autorisation expresse. L'internet ne permettant pas d'assurer l'intégrité de ce message, NCI décline toute responsabilité au titre de ce message, dans l'hypothèse ou il aurait été modifié. This message and any attachments are intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. NCI shall not therefore be liable for the message if modified. De : otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] De la part de Sebastien Bory Envoyé : jeudi 25 mars 2010 16:33 À : otrs(a)otrs.org Objet : [otrs] Upgrade 2.4.5 to 2.4.7 Windows Dear all Does anyone have a simple procedure to upgrade OTRS 2.4.5 to 2.4.7 on Windows Server? I watch the video on YouTube but that not work and I dont understand all. I have poor knowledge about mysql. Can you help me Thanks Sébastien Bory Administrateur réseaux NCI-les centres d'affaires Bienvenue chez vous - Just welcome ! 59 Rue des Petits Champs 75001 Paris Tel 33(0) 1 73 77 53 41 Fax 33(0) 1 73 77 55 56 Port: 33(0) 6 78 93 28 66 Mail : <mailto:sb@groupenci.com> s.bory(a)groupenci.com Web: <http://www.groupenci.com/> www.groupenci.com cid:image001.gif@01C9F35E.16F7E530 Ce message et toutes les pièces jointes sont établis a l'intention exclusive de ses destinataires et sont confidentiels. Si vous recevez ce message par erreur, merci de le détruire et d'en avertir immédiatement l'expéditeur. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, totale ou partielle, est interdite, sauf autorisation expresse. L'internet ne permettant pas d'assurer l'intégrité de ce message, NCI décline toute responsabilité au titre de ce message, dans l'hypothèse ou il aurait été modifié. This message and any attachments are intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. NCI shall not therefore be liable for the message if modified.

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Add Additional ITSM fields to Ticket
by rajesh kodali 26 Mar '10

26 Mar '10

Hi, I have installed ITSM module. When I wanted to add ITSM fields to ticket, it only shows Time taken. I would like to Add Title, Service, SLA and few more details to it. Please help

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ENC: Help !!! Relationship - CI - Service - SLA
by Leonardo Matarazzo - INFRA-TI 26 Mar '10

26 Mar '10

Hi Gurus, We are configuring OTRS in our company. We needs help. How we can set up de type of ticket. Ex: New Ticket -> Printer Problem How can we configure Printer Problem in the frontend that open the ticketsHow our users can select the Printer Problem in the ticket ? We are reading about Service / SLA ..and we know that have a TYPE do Ticket.but this is appropriate to incident, problem, change. We can tried to set up Services <-> Customers.but no success. I thing we have any permission problem.... Regards., logo_tempo_assist Leonardo Matarazzo Infraestrutura TI Al.Tocantins, 525 - Térreo - Alphaville 06455-020 - Barueri - SP Fone: 55 11 3336-8589 / 55 11 7524.7996 www.tempoassist.com.br

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HOWTO: Managing complex workflows ?
by Leonardo Certuche 25 Mar '10

25 Mar '10

Hi there, Reading the OTRS::ITSM brochure published at http://www.otrs.com/fileadmin/mediafiles/Produkt/OTRS-ITSM/OTRS-ITSM-EN/Pro… found the following info: Managing complex workflows - Defined processes, guidelines and hierarchical structures have to be managed. OTRS::ITSM supports complex workflows, change and release processes and the global operation of IT infrastructure, including the secure management of business critical services. Besides the workflows available after installing ITSM packages, is there any way to actually "support complex workflows" user-defined? Any information regarding this topic is much appreciated, Leonardo Certuche

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cron daemon problem (OTRS 2.4.7 and ITSM 1.3.2)
by Raul Orav 25 Mar '10

25 Mar '10

Hi, I have installed OTRS 2.4.7 and ITSM 1.3.2 on Linux Debian Vserver machine. Everything works very well but i have some problems assosiated with cron. I think i have not enough knowledge to make something about it – maybe someone could help. Thank you! Because some reasons i receive e-maisl from Cron Daemon: Subject: Cron <otrs@.....> test -x $HOME/bin/PostMasterPOP3.pl && $HOME/bin/PostMasterPOP3.pl > /dev/null And content: DBI connect('database=otrs;host=localhost;port=3306;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: NO) at /usr/share/otrs/Kernel/System/DB.pm line 203 ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Thu Mar 25 18:50:01 2010 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (3082): Module: Kernel::System::DB::new (v1.75.2.1) Line: 180 Module: /usr/share/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 73 Got no DBObject! at /usr/share/otrs/Kernel/System/PID.pm line 69, <PRODUCT> line 4. And similar e-mails with subject like „Cron <otrs@.....> test -x $HOME/bin/DeleteSessionIDs.pl && $HOME/bin/DeleteSessionIDs.pl --expired > /dev/null“ and.... „........ test -x $HOME/bin/GenericAgent.pl && $HOME/bin/GenericAgent.pl -c db > /dev/null“ I have commented out cron jobs from /opt/otrs/var/cron files (i saw no need for them at the moment) and i have restarted Cron.sh with otrs user privileges, and also done with root privilegesx /etc/init.d/cron restart – but somehow emails doesn’t stop coming J. Also I have restarted this vserver (vserver otrs restart) several times – just in case J Cron infomation(down this email is modules info also): otrs:/opt/otrs/bin# su otrs otrs:/opt/otrs/bin$ crontab -l # -- # cron/aaa_base - base crontab package # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: aaa_base.dist,v 1.7 2009/02/16 20:35:25 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # Who gets the cron emails? MAILTO="info(a)visioline.ee" # -- # cron/fetchmail - fetchmail cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: fetchmail.dist,v 1.10 2009/02/16 20:53:10 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # fetch every 5 minutes emails via fetchmail #*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null #*/5 * * * * /usr/bin/fetchmail -a --ssl >> /var/log/otrs_fetchmail.log # -- # cron/generic_agent - GenericAgent.pl cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: generic_agent.dist,v 1.12 2009/02/16 20:53:10 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # start generic agent every 20 minutes # see oskab töid ringi jaotada #*/20 * * * * $HOME/bin/GenericAgent.pl >> /var/log/otrs_GenericAgent.log # # example to execute GenericAgent.pl on 23:00 with # Kernel::Config::GenericAgentMove job file #0 23 * * * $HOME/bin/GenericAgent.pl -c "Kernel::Config::GenericAgentMove" >> /var/log/otrs_GenericAgent23.log # # -- # cron/generic_agent - GenericAgent.pl cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: generic_agent-database.dist,v 1.8 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # # start generic agent every 10 minutes # see oskab töid ringi jaotada #*/10 * * * * $HOME/bin/GenericAgent.pl -c db >> /var/log/otrs_GenericAgent-database.log # # -- # cron/pending_jobs - pending_jobs cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: pending_jobs.dist,v 1.11 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # check every 120 min the pending jobs #45 */2 * * * $HOME/bin/PendingJobs.pl >> /var/log/otrs_PendingJobs.log # # -- # cron/postmaster - postmaster cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: postmaster.dist,v 1.9 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # check daily the spool directory of OTRS #10 0 * * * * [ -e /etc/init.d/otrs ] && /etc/init.d/otrs cleanup >> /dev/null; [ -e /etc/rc.d/init.d/otrs ] && /etc/rc.d/init.d/otrs cleanup >> /dev/null #10 0 * * * $HOME/bin/otrs.cleanup >> /var/log/otrs_postmaster.log # -- # cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: postmaster_mailbox.dist,v 1.2 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # fetch emails every 10 minutes */1 * * * * $HOME/bin/PostMasterMailbox.pl >> /var/log/otrs_PostMasterMailbox.log # -- # cron/rebuild_ticket_index - rebuild ticket index for OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: rebuild_ticket_index.dist,v 1.9 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # just every day # 01 01 * * * $HOME/bin/RebuildTicketIndex.pl >> /var/log/otrs_RebuildTicketIndex.log # -- # cron/session - delete old session ids of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: session.dist,v 1.11 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # delete every 120 minutes old/idle session ids # 55 */2 * * * $HOME/bin/DeleteSessionIDs.pl --expired >> /var/log/otrs_DeleteSessionIDs.log # -- # cron/unlock - unlock old locked ticket of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: unlock.dist,v 1.10 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # unlock every hour old locked tickets # 35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /var/log/otrs_UnlockTickets.log otrs:/opt/otrs/bin$ Modules info: otrs:/opt/otrs/bin$ ./otrs.checkModules o CGI............................ok (v3.49) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.609) o DBD::mysql.....................ok (v4.013) o Digest::MD5....................ok (v2.39) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.834) o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.09) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.66) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............Not installed! (Optional - for POP3 SSL connections) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......Not installed! (Optional - Required for SSL connections.) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............Not installed! (Optional - Required for SSL/SMTPS connections.) o Net::LDAP......................ok (v0.40) o GD.............................ok (v2.39) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.024) o SOAP::Lite.....................Not installed! (Optional - Required for the SOAP interface.) o XML::Parser....................ok (v2.36) Thank you! Regards, Raul

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