April 2010 - otrs - OTRS mailing lists

Re: [otrs] SSO with Kernel::System::CustomerAuth::HTTPBasicAuth display Panic! No UserData!!! Error
by Erling Lothe 06 Apr '10

06 Apr '10

The user needs to be in the OTRS user database. It is important that the username in OTRS match the user in the AD. It will then authenticate with the username and password from the AD and not the OTRS but use the userinformation from OTRS. ( Email, name, groups e.t.c. ) ----- Original Message ----- From: "Arnault Tovar" <arnault.tovar(a)pronatura.com> To: otrs(a)otrs.org Sent: Tuesday, April 6, 2010 1:51:42 PM Subject: [otrs] SSO with Kernel::System::CustomerAuth::HTTPBasicAuth display Panic! No UserData!!! Error Hi everyone, I try to configure my OTRS customer interface with SSO Active Directory over Apache. My Apache authentification works with the sspi module and it looks great. My config.pm works fine with LDAP configuration with this configuration: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'svr.xx.yy.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=xx,dc=yy,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=Helpdesk, OU=yy,DC=xx,DC=yy,DC=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Glpi84@'; $Self->{'Customer::AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, }; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'svr.xx.yy.com', BaseDN => 'OU=yy,DC=xx,DC=yy,DC=com', SSCOPE => 'sub', UserDN =>'CN=Helpdesk,OU=yy,DC=xx,DC=yy,DC=com', UserPw => 'Glpi84@', #SourceCharset => 'iso-8859-1', #DestCharset => 'utf-8', }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'sAMAccountName', #CustomerValid => 'valid_id', CustomerUserListFields => ['sAMAccountName', 'sn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'sn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], #['UserPassword', 'Password', 'pw', 0, 1, 'var'], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; But when I want to activate the HTTPBasicAuth because I want that my users login automatically with their windows authentication, it doesn't work. I have an error message in the login forms "Panic! No UserData!!!". I have this on my config.pm for HTTPBasicAuth : # This is an example configuration for an apache ($ENV{REMOTE_USER}) # auth. backend. Use it if you want to have a singe login through # apache http-basic-auth $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth'; # In case there is a leading domain in the REMOTE_USER, you can # replace it by the next config option. $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'terreor\\'; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'svr.xx.yy.com', BaseDN => 'OU=yy,DC=xx,DC=yy,DC=com', SSCOPE => 'sub', UserDN =>'CN=Helpdesk,OU=yy,DC=xx,DC=yy,DC=com', UserPw => 'Glpi84@', #SourceCharset => 'iso-8859-1', #DestCharset => 'utf-8', }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'sAMAccountName', #CustomerValid => 'valid_id', CustomerUserListFields => ['sAMAccountName', 'sn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'sn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], #['UserPassword', 'Password', 'pw', 0, 1, 'var'], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; I tried a lot of different config found on this mailing list but it doesn't work. Laouache --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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SSO with Kernel::System::CustomerAuth::HTTPBasicAuth display Panic! No UserData!!! Error
by Arnault Tovar 06 Apr '10

06 Apr '10

Hi everyone, I try to configure my OTRS customer interface with SSO Active Directory over Apache. My Apache authentification works with the sspi module and it looks great. My config.pm works fine with LDAP configuration with this configuration: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'svr.xx.yy.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=xx,dc=yy,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=Helpdesk, OU=yy,DC=xx,DC=yy,DC=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Glpi84@'; $Self->{'Customer::AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, }; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'svr.xx.yy.com', BaseDN => 'OU=yy,DC=xx,DC=yy,DC=com', SSCOPE => 'sub', UserDN =>'CN=Helpdesk,OU=yy,DC=xx,DC=yy,DC=com', UserPw => 'Glpi84@', #SourceCharset => 'iso-8859-1', #DestCharset => 'utf-8', }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'sAMAccountName', #CustomerValid => 'valid_id', CustomerUserListFields => ['sAMAccountName', 'sn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'sn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], #['UserPassword', 'Password', 'pw', 0, 1, 'var'], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; But when I want to activate the HTTPBasicAuth because I want that my users login automatically with their windows authentication, it doesn't work. I have an error message in the login forms "Panic! No UserData!!!". I have this on my config.pm for HTTPBasicAuth : # This is an example configuration for an apache ($ENV{REMOTE_USER}) # auth. backend. Use it if you want to have a singe login through # apache http-basic-auth $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth'; # In case there is a leading domain in the REMOTE_USER, you can # replace it by the next config option. $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'terreor\\'; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'svr.xx.yy.com', BaseDN => 'OU=yy,DC=xx,DC=yy,DC=com', SSCOPE => 'sub', UserDN =>'CN=Helpdesk,OU=yy,DC=xx,DC=yy,DC=com', UserPw => 'Glpi84@', #SourceCharset => 'iso-8859-1', #DestCharset => 'utf-8', }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'sAMAccountName', #CustomerValid => 'valid_id', CustomerUserListFields => ['sAMAccountName', 'sn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'sn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], #['UserPassword', 'Password', 'pw', 0, 1, 'var'], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; I tried a lot of different config found on this mailing list but it doesn't work. Laouache

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Please at least suggest
by Ekram 06 Apr '10

06 Apr '10

Hi, I've otrs installation for version Powered by OTRS 2.0.4 <http://otrs.org/>. I installed the new version 2.4 in a new server with postgres. How can i move my old otrs to the new one? is it possible to move old otrs to the new otrs version? -ekram

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Re: [otrs] Multiple companies in OTRS
by Neil Grantham 06 Apr '10

06 Apr '10

You have put a * in the search box then clicked search? Neil Grantham neil(a)abscomputerservices.co.uk Sent from my iPhone On 6 Apr 2010, at 04:15, Silver springs <win2xl(a)gmail.com> wrote: Hi All, I would like to know if we can have multiple companies in one OTRS installation . I have tried creating multiple companies but they never show up in admin area. Any advice or help is greatly appreciated. Thanks Winter --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Multiple companies in OTRS
by Silver springs 06 Apr '10

06 Apr '10

Hi All, I would like to know if we can have multiple companies in one OTRS installation . I have tried creating multiple companies but they never show up in admin area. Any advice or help is greatly appreciated. Thanks Winter

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Re: [otrs] Help !
by Leonardo Certuche 05 Apr '10

05 Apr '10

Hello namesake! You can link customers to services and then you can give customers permission under given queues, that way you could have separate services in separate queues. If that's not enough, you can always use ACLs: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Leonardo Certuche On 5 April 2010 10:14, Leonardo Matarazzo - INFRA-TI < leonardo.matarazzo(a)tempopar.com.br> wrote: > Guru´s, > > > > We are working with OTRS in our company. > > * * > > *Have any procedure to link Queue and Services ? Or Type and Services ?* > > * * > > Regards., > > [image: logo_tempo_assist] > > *Leonardo Matarazzo* > > Infraestrutura TI* > *Al.Tocantins, 525 - Térreo - Alphaville > 06455-020 - Barueri - SP > Fone: 55 11 3336-8589 / 55 11 7524.7996 > www.tempoassist.com.br > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

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installing opennms
by Michael Mitchell 05 Apr '10

05 Apr '10

I have upgraded to otrs 2.4.7 on a windows server 2003 platform with mysql 5.1 I have installed calendar, faq, filemanager, masterslave, support, survey e.t.c. from online repository but when installing opennms it seems that the page times out for what ever reason I don't know is there something I am missing all the other installs work without any problem any help would be great. Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech mmitchell(a)6ave.com<mailto:mmitchell@6ave.com> 973-564-7780 (External) 973-924-2900 (Internal) NOTICE: This email and any attachments are intended only for the named recipient(s), and may include confidential, proprietary or legally privileged information. If you are not the named recipient, you are not authorized to copy, print, share, save or rely upon this email or any attachments; instead please notify the sender by reply and immediately destroy this email and any attachments.

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Help !
by Leonardo Matarazzo - INFRA-TI 05 Apr '10

05 Apr '10

Guru´s, We are working with OTRS in our company. Have any procedure to link Queue and Services ? Or Type and Services ? Regards., logo_tempo_assist Leonardo Matarazzo Infraestrutura TI Al.Tocantins, 525 - Térreo - Alphaville 06455-020 - Barueri - SP Fone: 55 11 3336-8589 / 55 11 7524.7996 www.tempoassist.com.br

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R: Re: Installing SMTP Module
by Marco Vannini 02 Apr '10

02 Apr '10

1. Via http://otrs-bounces/otrs/customer.pl ora via mail 2. See faq.otrs.org for freetextfield ora similar. .. i m co phone. .. sorry Il giorno 02/apr/2010 19:28, "Porter, Tonee" <Tonee.Porter(a)shps.com> ha scritto: I recently downloaded OTRS to run a proof of concept for my company to see if this product is a good fit. I have a couple of questions: 1. How are tickets submitted into the system that I set up? I have configured the modules but do not see where a ticket can be submitted. 2. How do I add fields to the ticket for users to fill out when they are submitting a ticket? Thank you for your help, Tonee Porter ________________________________ CONFIDENTIALITY NOTICE: This electronic message transmission is ... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Installing SMTP Module
by Porter, Tonee 02 Apr '10

02 Apr '10

My company uses SMTP for their email with post fix. How do I install the SMTP module for windows? I see where it requires a module install however I cannot find the module or the instructions for installing. Thank you, Tonee Porter ----------------------------------------- CONFIDENTIALITY NOTICE: This electronic message transmission is intended only for the person or the entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this transmission, but are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this e-mail in error, please contact the sender of the e-mail and destroy the original message and all copies.

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