June 2010 - otrs - OTRS mailing lists

error
by Ekram 30 Jun '10

30 Jun '10

can somebody tell why this happening? Error][Kernel::System::Ticket::Permission][Line:3001]: Need TicketID! -ekram

1 0

Please Help Me.
by Ekram 30 Jun '10

30 Jun '10

Could you check the image. after upgradation from 2.04 to 2.4.7 i.ve faceing the problem. Please take a look at the image. its not showing lots of information. I've followed every steps of upgradation. from 2.1>2.2>2.3>2.4 Can some suggest what wrong with me? -ekram

1 0

otrs for iPhone
by Marco Vannini 30 Jun '10

30 Jun '10

http://otrs.org/news/2010/otrs_app/ Really great !!! btw, waiting one for android soon ;)

1 0

Default groups for customers authorized thru LDAP
by Сергей Засенко 30 Jun '10

30 Jun '10

Good day. We are using otrs to resolve incidents from external clients, and we are using Customer Groups feature. Now we need to use OTRS for internal company's purpose, so every employee will auth using LDAP. But i got problems with groups - i can't find a way to setup groups for customers authorized using LDAP. Without group customers (company's employers) can't post incidents to internal queues. Is there way to resolve this problem? Best regards.

1 0

ACL feature on OTRS are very poor. We need improvements!
by Murilo Moreira de Oliveira 30 Jun '10

30 Jun '10

As I've discussed on http://bugs.otrs.org/show_bug.cgi?id=5498, I and I think several other people need some improvements on ACL feature. It seems that bugs/improvements reported on bug tracker about ACLs take very long time to be fixed/implemented and, in my opinion, ACLs give the flexibility needed in a more complex production environment. Flexibility not reached only with options available on Sysconfig. Please, read my comments on bug tracker and give a feedback! I really need those functionalities until OTRS 3.0 release.

2 2

upgrade
by Ekram 29 Jun '10

29 Jun '10

hi when i migrate to new version should i create create the OTRS tables: ----------------------- shell> mysql -u root -p otrs < scripts/database/otrs-schema.mysql.sql Insert initial data: ------------------- shell> mysql -u root -p otrs < scripts/database/otrs-initial_insert.mysql.sql Create foreign keys to other tables: ------------------------------------ shell> mysql -u root -p otrs < scripts/database/otrs-schema-post.mysql.sql after then insert the Old database and run script or i dont need to create those initial db while upgrade. -ekram

1 0

otrs upgrade problem
by Ekram 29 Jun '10

29 Jun '10

Hi, I tried to upgrade from 2.04 to 2.4. I followed every steps but the problem after 2.1 version its breaks lot of thing. Is it really possible to very old 2.04 to 2.4. i 've lots of data. aroug 6 Gb posgres.sql. Or is that ovious that some thing will not work from previous version. -ekram

1 0

Tickets and Updates
by Siva Prasad 29 Jun '10

29 Jun '10

Hi All, If a ticket is created primarily in OTRS and if we get an update to the ticket..can we create a post master filter where the update received can be added as notes to the existing ticket Thanks

2 2

Time accounting reporting
by Annika Liikanen 29 Jun '10

29 Jun '10

Hi! Is there a way to have reporting in time accounting to a file or a print? In the time accounting module you just can watch the total amounts. -- Annika Liikanen System specialist ONH Service Oy +358 40 511 8658 +0207 569 460 www.onh.fi

1 0

about ChangeManament and translations
by Leonardo Certuche 28 Jun '10

28 Jun '10

Hello there, We're facing the following two issues regarding the ChangeManagement module and its translations: 1. Both Changes and WorkOrders share two states: 'in progress' and 'cancelled'. When trying to adapt each one to the common language (company wording) of the Organization adopting this process, we figured out each one should be translated to different expressions but when creating conditions for a given change, OTRS only picks the first translation found, forcing us to use a single translation for both. How can we make sure each expression keeps its own translation on any screen? 2. We completely translated each Change Management notification to our language but when any notification arrives, the variables <OTRS_CHANGE_ChangeState> and <OTRS_WORKORDER_WorkOrderState> won't translate, causing confusion on both customer and agents who recieve them. Is there any way to force notifications to read the language files? Should we report bugs for this situations? Thanks in advance for your help, Leonardo Certuche www.itconsultores.com.co

2 2