August 2010 - otrs - OTRS mailing lists

Weird behavior with one user
by Allen, Geoff 22 Aug '10

22 Aug '10

I have one user who is experiencing some weird behavior. Any time he tries to go to the Dashboard, he gets the login screen with a message that his session has timed out. All other modules (Ticket, FAQ, etc) are fine. It is, however, 100% repeatable that clicking on Dashboard will take him to the login screen. If he re-authenticates, he can see the Dashboard fine, but if he clicks again on "Dashboard" (or goes away and tries to come back), he'll get the login screen. The system log just shows a bunch of authentications for him (all successful). No other messages about him or his sessions. I had him try logging out to clear any session data and then log back in, but the behavior persisted. As far as I know, he is the only user seeing this behavior. Any thoughts on where to look? Thanks, Geoff

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OTRS Installation
by Sebastien Bory 22 Aug '10

22 Aug '10

Dear user list I want to manually install OTRS 2.4.7 on a windows server 2003 R2 with Perl, IIS and MySQL. I can install Perl module, I install MySQL and create the OTRS databases with the script. I have just a question: I need to create an MySQL user "IUSR" with all access on the OTRS database, or not necessary? Best Regards Sebastien Bory

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Forward option not available?
by Jason B. Loven 22 Aug '10

22 Aug '10

Many of our tickets come into an email dropbox from which they are automatically created. Often we would like to forward them out to customers on-site IT for review. For some reason the forward option isn't available on many of them and I don't understand what the criteria is that determines if the forward option is visible or not? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven(a)caisoft.com<mailto:jloven@caisoft.com> Web: http://www.caisoft.com/<blocked::http://www.cainetserv.com/>

2 1

Hashing algorithm
by Iyad Al-Hindi 21 Aug '10

21 Aug '10

Hi all Our current LDAP password hashing algorithm is set up for SSHA and OTRS is using MD5 . Is there a convenient way to fix/ configure this ??? thanks for the help

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Marcelo Mangiacavalli is out of the office.
by marcelo.mangiacavalli＠lanxess.com 20 Aug '10

20 Aug '10

Estaré ausente de la oficina desde el 20/08/2010 y no volveré hasta el 23/08/2010. I will be out of my office for today. If you need urgent assistance, please contact me at my cell +54 9 11 3187 2899 or to Natalia Diaz Monnier at +54 11 5550 1388.

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OTRS upgrade from 2.2.5 to 2.4.7
by Мажар Денис 20 Aug '10

20 Aug '10

Hi All. I've upgrade otrs from 2.2.5 to 2.4.7 through 2.3 version. But now when I log in to web interface I can see only "No Permission to use this frontend module!" message. What can I do with this?

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Problems on Dashboard due to rss feed
by Nuno Vieira | rackspot 20 Aug '10

20 Aug '10

Hello, Today we noticed some strange behaviour on OTRS dashboard. After user authentication, the default OTRS page was blank. We digged a lot on logs to try to understand why, but found no info. This happened only in few users. After having a deeper look, and after the deactivation of Framework -> Frontend::Agent::Dashboard and DashboardBackend###0410-RSS we finally got the OTRS properly working. The behaviour only happened on users that had this enabled on their dashboard. http://otrs.org/rss/ seems to be broken, returning errors, and disrupting OTRS. http://validator.w3.org/feed/check.cgi?url=http%3A%2F%2Fotrs.org%2Frss%2F Also, can't get Package Manager and Support Assessment to work too, returning a blank page. Can others confirm this ? or it is only my bad luck ? Cheers, --- Nuno Vieira rackspot | redefining hosting [Email] nuno(a)rackspot.com [Phone] +351 21 114 2300 [Fax] +351 21 114 2301 [Web] http://rackspot.com/

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Signature editable
by DM_Julio Angulo 19 Aug '10

19 Aug '10

Hi, I have a signature but i want the user can edit, it is posible? Julio Cesar Angulo Quiroz Technical Support Infraestructure & Operations Equifax Zorzales 160, piso 9 San Isidro, Lima - Perú

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Add a frontend link for browsing PDF documents
by Henrik Nydell 19 Aug '10

19 Aug '10

Hi, is there a simple way to add a new icon to the frontend page which links to a page with some PDF docs. I'd like to keep those PDFs within OTRS for authentication purposes. I.e. only authorized customers with ticket reporting credentials should be able to access this page with PDF docs. I'm using OTRS 2.4.7 BTW -- Henrik Nydell *Prosilient Technologies AB* / Årstaängsvägen 25, 3tr - Box 47231, SE-10074 STOCKHOLM Office: +46 (0)8 588 32 600 - Fax: +46 (0)8 731 05 71 Tel: +46 (0)70 984 59 92 - henrik.nydell(a)prosilient.com www.prosilient.com <http://www.prosilient.com>/

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Spam from an user
by Jean BROW 18 Aug '10

18 Aug '10

We having an @hotmail.com user who sending spam to our OTRS system. How can we block his email address (we cannot block hotmail.ocm domain on the server). Thank you.

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