January 2011 - otrs - OTRS mailing lists

Empty answer without body
by jverhoeff＠beckhoff.nl 25 Jan '11

25 Jan '11

Hi All, Because i get no answer on my previous questions, I'll try to cut this in portions ;-) We use OTRS 2.4 windows for our support, this works very well. Q) Is it possible to create an "empty answer" without the (old) body, so that there is no previous infomation in it (and it is really an empty answer) Thanks for all help and ideas Jurjen Verhoeff

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Mails being POPed but not displayed in OTRS
by Saurabh Pande 25 Jan '11

25 Jan '11

Hi, I am facing an unusual problem with OTRS 2.4.6 - mails are being POPed from the mailserver but are not appearing in any queue (including Raw). Strangely, this is not happening with all queues - only some queues are misbehaving :) Has someone else also faced a similar problem and hopefully solved this? Best Regards, Saurabh Pande.

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associate customer to company?
by Navarro, Daniel 25 Jan '11

25 Jan '11

I am using OTRS 3.0.4. Is there a way to associate a customer to a company? I found a thread saying that if you first create the company that you should then find a field called "Company ID" in the Add Customer screen, but I do not see such a field. Thanks, Daniel CONFIDENTIALITY NOTICE: The contents of this email are confidential and for the exclusive use of the intended recipient. If you receive this email in error, please delete it from your system immediately and notify us either by email, telephone or fax. You should not copy, forward, or otherwise disclose the content of the email.

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Error in PGP keys
by Rohit Singh 25 Jan '11

25 Jan '11

Hi, When i click on PGP Keys in the Email Settings panel, i am getting the below error, please suggest on the below error Software error: Can't call method "Check" on an undefined value at ../..//Kernel/Modules/AdminPGP.pm line 314. For help, please send mail to the webmaster (you(a)example.com) giving this error message and the time and date of the error. Regards Rohit Singh

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Upgrade issues
by Gazizov Andrey 25 Jan '11

25 Jan '11

Hello to all, After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version affected. Tickets that has been created in 3rd version are searchable. Does anybody know what is this and how I can solve this problem? Thanks in advance. -- Best regards, Andrey Gazizov RETN

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iPhone app : can't assign next status when replying
by GARDAIS Ionel 25 Jan '11

25 Jan '11

Hi, I've setup the SOAP interface and the iPhone module. It works great but when replying to a ticket, I can't assign a next status. The field is preset with "open" and touching it displays "Warning, There are no options available for this field. Please contact your administrator for assistance". Any clues about that ? Thanks, Ionel

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iPhone App - Ticket Search?
by Hugh Kelley 25 Jan '11

25 Jan '11

Is there a ticket search option for the app? I can't see how to find tickets for a given user or subject. Hugh

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iPhone app crashes
by Kristofer Pettijohn 25 Jan '11

25 Jan '11

Hello, I am attempting to use the OTRS iPhone app, and whenever I open a ticket that I have previously responded to (either via the iPhone app or via the web), the app crashes and goes back to the iPhone home screen. Does anyone else have this problem? Does anyone know what may be wrong? Kris

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Re: [otrs] Ticket to Change link not created
by Robert Poreba 24 Jan '11

24 Jan '11

Hi All, Updates to my post: It looks like it works (Changes are linked to RfC's) when the Change is created from scratch (ie. without a template). When a template is used, the Change is not linked to RfC. I assume this is a bug so I will try to report it somewhere. -- Thanks Robert

1 0

headers on export
by Leonardo Certuche 24 Jan '11

24 Jan '11

Hello there, On the Import/Export feature, when you try to export CIs, the CSV file won't contain headers, only data. Is there any way to obtain the headers as well? I'm talking about the name of the fields of each column downloaded. Am I clear? Thanks in advance, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

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