October 2011 - otrs - OTRS mailing lists

Re: [otrs] Generic Agent
by Garabed Yegavian 04 Oct '11

04 Oct '11

There is nothing in the logs, how would I run it manually? Thank you, Garabed Yegavian -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: Sunday, October 02, 2011 5:00 AM To: otrs(a)otrs.org Subject: otrs Digest, Vol 37, Issue 2 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Generic Agent (Ugo Bellavance) ---------------------------------------------------------------------- Message: 1 Date: Sat, 01 Oct 2011 23:09:48 -0400 From: Ugo Bellavance <ugob(a)lubik.ca> Subject: Re: [otrs] Generic Agent To: otrs(a)otrs.org Message-ID: <j68klt$lrg$1(a)dough.gmane.org> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Le 2011-09-30 19:57, Garabed Yegavian a ?crit : > I just reinstalled a fresh otrs and went step by step through the ubuntu directions. > I installed webmin because I am a newbie to linux, and so I can see what is going on here in my system a little easier! > > It appears as if I have no cron jobs under the otrs user > > When I run crontab -l -u otrs I get nothing. > > What do I need to do to get this working? Did you check your logs? From what I can see on my ubuntu desktop, cron should log to: /var/log/syslog. If not, have you tried executing manually the job? ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 37, Issue 2 ***********************************

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FW: Reports
by Mikola Rose 03 Oct '11

03 Oct '11

Good morning, Since moving otrs to a different server I seem to be having this problem with reports and date periods No matter what I have selected, from the calendar it is always using the begin date. Any suggestions on what is going on? I included an export of the report.

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Problem while upgrading from 3.0.4 to 3.0.10
by Simon GARESTE 03 Oct '11

03 Oct '11

Hi, I have a problem concerning the upgrade from 3.0.4 to 3.0.10. I think I did all the differents steps described on the UPGRADING file, but I end up on a page without any css. On chromium, it indicates that my browser is too old, on chrome I got the page, I'm (apparently) connected, but no css nor js. The console of the debugging tool of chrome indicates that I have a 404 not found on the css-cache file CommonCSS, on the js-cache files ModuleJS and CommonJS, and so (I guess it induces) I have 3 uncaught type errors in index.pl, about Objects that have no method Ready. I did delete the cache, using the bin/otrs.DeleteCache.pl, so how comes? Thank you, Simon -- Simon Gareste Support& Development Engineer -- Consortium Scilab Digiteo Domaine de Voluceau Rocquencourt - B.P. 105 78153 Le Chesnay Cedex --

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Re: [otrs] OTRS and APACHE
by Henry Devito 03 Oct '11

03 Oct '11

Easiest thing to do is put an index.php file in the web root redirecting. <?php header('location: /otrs/customer.pl'); ?> Sent from my Samsung Mesmerise. On Sep 27, 2011 6:08 PM, "Garabed Yegavian" <Garabed(a)firelinebroadband.com> wrote:

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OTRS 2.4.8 : red errors in the log; Sizelimit
by Martignier, Philippe 03 Oct '11

03 Oct '11

Hi there, I have a new error in the log that appears approx third times this morning, here is the error as viewable in the log: Mon Oct 3 11:37:30 2011 error OTRS-CGI-2011 Need Year! Mon Oct 3 11:37:30 2011 error OTRS-CGI-2011 Need Year! Mon Oct 3 11:36:40 2011 error OTRS-CGI-2011 Sizelimit exceeded Any idea? Thanks, Phil Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier(a)wipo.int<mailto:Philippe.Martignier@wipo.int> Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.

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Re: [otrs] Generic Agent
by Garabed Yegavian 02 Oct '11

02 Oct '11

I just reinstalled a fresh otrs and went step by step through the ubuntu directions. I installed webmin because I am a newbie to linux, and so I can see what is going on here in my system a little easier! It appears as if I have no cron jobs under the otrs user When I run crontab -l -u otrs I get nothing. What do I need to do to get this working? Thank you, Garabed Yegavian -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: Friday, September 30, 2011 1:03 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 36, Issue 82 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Problem after installed ITSM Module (Wagner) 2. Re: Generic Agent (Garabed Yegavian) 3. Re: Generic Agent (Rory) 4. Re: Generic Agent (Ugo Bellavance) 5. Re: Generic Agent (Garabed Yegavian) ---------------------------------------------------------------------- Message: 1 Date: Fri, 30 Sep 2011 11:17:40 -0300 From: Wagner <wagnerspi(a)gmail.com> Subject: Re: [otrs] Problem after installed ITSM Module To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <CAO0ino=LCyfiPTn_fo-O1U=Cy2nJOjDqsGi+gscz+cBqH+-qYg(a)mail.gmail.com> Content-Type: text/plain; charset="utf-8" I've had a similar problem, the Module was not installed properly try reinstaling using the script /opt/otrs/bin/otrs.PackageManager.pl -a install -p path_to_ITSM-3.0.5.opm 2011/9/30 Vincent Ceriani <vceriani(a)gmail.com> > Hi all, > > I have the same problem as describe in the FAQ 4200371 > After the installation of the ITSM 3.0.5 module on OTRS 3.0.10 under Ubuntu > : (before the module install the OTRS works fine with all pages) > > "Login is not possible neither for agents nor for customers. Message "Your > browser is too old. Please read the documentation...." will be displayed > even on latest versions on different browsers. " > > But the solution in the FAQ don't work ! > > FAQ4200371 solution > remove everything in $OTRS_HOME/var/tmp/Cache > search ZZZAuto.pm for lines like > $Self->{'Frontend::Module'}->{'AgentStats'} = { ... }; and comment them out > remove ZZZAAuto.pm and run afterwards $OTRS_HOME/bin/otrs.RebuildConfig.pl > run following command "$OTRS_HOME/bin/otrs.LoaderCache.pl -o delete > > Other idea ? > > Thanks > > Vincent > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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Paul Andurnache is out of the office.
by Paul.Andurnache＠aviva.ro 01 Oct '11

01 Oct '11

I will be out of the office starting 01.10.2011 and will not return until 11.10.2011. I will respond to your message when I return. For any urgent issues send your request at helpdesk(a)aviva.ro

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