November 2011 - otrs - OTRS mailing lists

Translate Out of office
by Carlos Andrés Gallego Arboleda 04 Nov '11

04 Nov '11

Hi, I have a issue wen try to translate the 'out of office till' => 'Fuera de la oficina hasta', I have modify the Language/es.pm just next of 'Undo' => 'Deshacer', 'Redo' => 'Rehacer', But the translation does't work on the front end. Any Ideas?

2 2

Customers creates by postmaster not seen in AdminCustomerUser
by Thomas Bouffon 04 Nov '11

04 Nov '11

Hi, I am new to OTRS, and after a lot of googling, I cannot find why what I'm trying to do does not work. I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information. What am I doing wrong ? Thanks, Thomas

3 3

How to use the return value from an external script in a PostMaster filter?
by Danny Froberg 04 Nov '11

04 Nov '11

Hi folks, Been scratching my head for a while now so thought i'd ask you guys. I have a little script that basically looks up a numeric CustomerNo from a database and returns it to stdout, and if it's can't find one it will spit out the domain part of the senders email address. So far so good, I've been googling like mad to find a reference to using return values other than true/false when setting a header; # Job Name: 6-FindCustomerNo $Self->{'PostMaster::PreFilterModule'}->{'6-FindCustomerNo'} = { Module => 'Kernel::System::PostMaster::Filter::CMD', CMD => '/opt/otrs/contrib/find_customer', Set => { 'X-OTRS-CustomerNo' => '???', }, }; What would the proper syntax be? Best regards Danny Froberg

2 2

otrs.CheckModules.pl error
by Robert Butler 04 Nov '11

04 Nov '11

Hello, I'm seeing the following error when I run otrs.CheckModules.pl from the command line: *Use of uninitialized value in concatenation (.) or string at ./ otrs.CheckModules.pl line 402.* Line 402 of otrs.CheckModules is: *print "ok (v$Version)\n";* My system: - OTRS 3.0.11 - OS CentOS 5.6 Here's the full output of otrs.CheckModules.pl: o CGI............................ok (v3.50) o Crypt::PasswdMD5...............ok (v1.3) o CSS::Minifier..................ok (v0.01) o Date::Format...................ok (v2.22) o Date::Pcalc....................ok (v1.2) o DBI............................ok (v1.616) o DBD::mysql.....................ok (v4.018) o Digest::MD5....................ok (v2.36) o Digest::SHA::PurePerl..........ok (v5.48) o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.) o GD.............................ok (v2.45) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o JavaScript::Minifier...........ok (v1.05) o JSON...........................ok (v2.50) o JSON::PP....................ok (v2.27103) o JSON::XS....................ok (v2.3) o LWP::UserAgent.................ok (v2.033) o Mail::Internet.................ok (v2.07) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............Not installed! (Optional - Required for POP3 SSL connections.) o MIME::Base64...................ok (v3.07) o MIME::Tools....................ok (v5.428) o ModPerl::Util..................ok (v2.000004) o Apache::DBI.................ok (v1.09) o Apache2::Reload.............ok (v0.11) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Net::IMAP::Simple..............ok (v1.2017) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.15) o Net::SMTP::SSL..............ok (v1.01) o Net::SMTP::TLS::ButMaintainedNot installed! (Optional - Required for TLS/SMTP connections.) o Net::LDAP......................ok (v0.33) o PDF::API2......................ok (v0.73) *Use of uninitialized value in concatenation (.) or string at ./ otrs.CheckModules.pl line 402.* o Compress::Zlib..............ok (v) o SOAP::Lite.....................Not installed! (Optional - Required for the SOAP interface.) o Text::CSV......................ok (v1.21) o Text::CSV_PP................ok (v1.29) o Text::CSV_XS................ok (v0.81) o XML::Parser....................ok (v2.34)

2 2

New Out of Memory error.
by Martin Rheumer 03 Nov '11

03 Nov '11

All, I am very new to otrs ( coming back to it after many years ). Our install here is failing to send emails out this morning with the following error : [Fri Nov 4 08:29:11 2011][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'QUEUENAME' Set param 'X-OTRS-Queue' to 'QUEUENAME ' (Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAMAecSFmcr1EkjK012t9RbvCgAAAEAAAANsJMEIbkNpHsHkd2rJdnqoBAAAAAA==(a)enduser.com>) [Fri Nov 4 08:29:11 2011][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2011110401000021/RE: Order Proce] created (TicketID=771,Queue= QUEUENAME ,Priority=3 normal,State=new) [Fri Nov 4 08:29:11 2011][Error][Kernel::System::Email::Sendmail::Send][81] Can't send message: Cannot allocate memory! [Fri Nov 4 08:29:11 2011][Info][Kernel::System::Email::Send] Error sending message Is there a set limit etc in otrs that may cause this, or is this a system issue ? Any help appreciated. ie RTFM etc ! Thanks Martin

2 1

Few questions about OTRS!!
by Tukaram.Dhage＠ril.com 03 Nov '11

03 Nov '11

Hi, Is there a way to integrate MS SCCM inventory into OTRS CMDB? Also how do you scroll the customers page by page? Thanks and Regards, Tukaram Dhage RCP 2B GF, WS105 Contact - +91-22-447-74108, +91-9004578525 "Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s). are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any review. re-transmission. conversion to hard copy. copying. circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email. and delete this message and any attachments from your system. Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."

1 0