December 2011 - otrs - OTRS mailing lists

[Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox
by Luca Domenella 28 Dec '11

28 Dec '11

Hi, im testing the new version of otrs 3.0.11 but im not able to get emails from my POP3 server from crontab. The config is got from my previous version installed 2.0.1 If I get emails from the GUI it works admin->PostMaster Mail accounts-> download emails >From the crontab it doesnt: */5 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null This is what I got on the messages: Dec 28 18:20:02 otrs-hd OTRS-PostMasterMailbox.pl-10[4902]: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (yourhost.example.com/4814) The strange I dont get emails from the crontab looks like the script do not return any error, so I dont understand why I doesnt work. Doing it manually works. Please let me know how to debug the situation. Best regards, Luca Domenella T: +39 0698962316 E: <mailto:luca.domenella@bwinparty.com> luca.domenella(a)bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) <http://www.bwinparty.com/> www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

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how to search on the mailing list archives ?
by Luca Domenella 28 Dec '11

28 Dec '11

Hi all, how can i search on the mailing list archive ? I havent found a way I need to know a way to cancel a user from otrs Best regards, Luca Domenella T: +39 0698962316 E: <mailto:luca.domenella@bwinparty.com> luca.domenella(a)bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) <http://www.bwinparty.com/> www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

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blocked ticket does not change state
by DM_Julio Angulo 26 Dec '11

26 Dec '11

Hi to all, I have a question about a strange behavior detected, tickets normally created in state new, but when a agent blocking the ticket, does not change the status to open, would be kind enough to guide me where could begin to ask what I am lost. thank you very much Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155

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Link Spam to Malware distribution site
by Robinson Mitchell 25 Dec '11

25 Dec '11

Mail sent to this list by "Anton Gubar'kov" is a link to a malware distribution site. Uploaded to Virus Total. Avast! catches the infector. Admins might want to moderate posts from the addressee. Same addressee posted a similar link to ITSM list. Rob M.

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iPhoneHandle with FastCGI and nginx
by Sergey Temirjazev 25 Dec '11

25 Dec '11

Hello, We are using OTRS 3.0.11 set up with FastCGI + nginx. Right now, we want to install iPhoneHandle for iPhone application, but json.pm is only run using ordinary CGI. Is there a FastCGI version of json.pm or is there any other way to lauch iPhoneHandle with nginx? Thank you!

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(no subject)
by Anton Gubar'kov 24 Dec '11

24 Dec '11

http://mysidians.aegema.com/images/liugvtm.htm

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Need to backup all data from a system to restore in another
by Wagner 23 Dec '11

23 Dec '11

Hello, I have a client that has otrs which I don't know the version, probably 3.0.4, all I see is ITSM 3.0.5, I need make a backup of the data, I did a dump of the database, I need to recover at first only the ticket information, which tables I need to recover? Is there any database difference from otrs 3.0.4 to 3.0.11? or how can I be sure that is 3.0.4? Is there a chance of breaking the database doing a recover from different versions of otrs like that? I don´t want to upgrade the currently otrs as there are a lot of customizations that a different company made and has no documentation, so I'm almost sure that upgrading otrs will break most of it. Thanks

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can i change the default otrs favicon ?
by Dennis Kavadas 23 Dec '11

23 Dec '11

just need to know where to find the favicon

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Bulk print tickets?
by Gadow, Shawn 23 Dec '11

23 Dec '11

Is there a way to bulk print a selection of tickets? Like buy using the checkboxes in list view or some other way? Thank you, Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer

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Lukasz Hadyna has invited you to use Google Talk
by Lukasz Hadyna 22 Dec '11

22 Dec '11

------------------------------------------------------------------------ Lukasz Hadyna has invited you to sign up for Google Talk so you can talk to each other for free over your computers. To sign-up, go to: http://www.google.com/accounts/NewAccount?service=talk&sendvemail=true&skip… Google Talk is a downloadable Windows* application that offers: - Free calls over your computer anytime, from anywhere, and for as long as you want - A simple and intuitive user interface for sending instant messages or making calls--no clutter, pop-ups or ads - Superior voice quality through just a microphone and computer speaker - Fast file transfers with no restrictions on file type After signing-up, download Google Talk and sign in with your new Google Account username and password. You can then begin inviting anyone you want to talk to for free. Google Talk works with any computer speaker and microphone, such as the ones built-in to many PC laptops today, as well as with wired and wireless headsets and USB phones. Google Talk also works across all firewalls. Google Talk is still in beta. Just like with Gmail, we're working hard to add features and make improvements, so we might also ask for your comments and suggestions periodically. We appreciate your help in making it even better! Thanks, The Google Talk Team To learn more about Google Talk before signing up, visit: http://www.google.com/talk/about.html (If clicking the URLs in this message does not work, copy and paste them into the address bar of your browser). * Not a Windows user? No problem. You can also connect to the Google Talk service from any platform using third-party clients (http://www.google.com/talk/otherclients.html)

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