Hello dear list,
We're providing support in a multi-lingual area.
What can OTRS offer us in terms of language management for customers? I'm specifically interested in the following questions:
- is there a specific way to link customers to languages? (we're using an external customer DB)
- can I create auto-response in the various languages and automatically select the right version based on the customer language?
- same question for response templates
Thanks,
Olivier
Hello Team,
I have to present OTRS process flow in coordination to ITIL framework .
Please help me understand the process , information flow in OTRS .
Thanks
Amit Bhatia
