June 2011 - otrs - OTRS mailing lists

Slot OTRS
by Jean BROW 12 Jun '11

12 Jun '11

My OTRS is slow, I have around 30 000 articles, 15 queues and 10-15 POP3 accounts. Anyone that can help? Thanks in advande. Regards

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回复: why is the split function always giving a phone ticket
by martinliu_cn 11 Jun '11

11 Jun '11

I have same idea with Philippe. Phone ticket sould be just a source of ticket. No matter any difference of source, ticket should be same. Regards, 2011-06-10 martin liu http://martinliu.cn 发件人: "Martignier, Philippe" <Philippe.Martignier(a)wipo.int> 发送时间: 2011-06-10 16:37 主题: [otrs] why is the split function always giving a phone ticket 收件人: "otrs(a)otrs.org" <otrs(a)otrs.org> Hi there, Still under 2.4.8 I have a question. Why is the split function always giving a phone ticket ? If the ticket is created by an incoming email, it should keep the same type of ticket … because then when you do stats about tickets type you wont get reality … Any response welcome Cheers, Philippe Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier(a)wipo.int Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.

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errot type
by thierry bouillon 10 Jun '11

10 Jun '11

hi When i see my log, i can see "error otrs-cgi-10 need type" Are you a idea, i don't undestand, my otrs is ok !!! thank a lot

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Re: [otrs] Firefox does not remember otrs agent password
by Charles 10 Jun '11

10 Jun '11

On 09/06/11 17:30, otrs-request(a)otrs.org wrote: > Date: Wed, 08 Jun 2011 10:45:21 -0400 > From: "LQ Marshall"<qmarshall(a)inetspace.net> > Subject: Re: [otrs] Firefox does not remember otrs agent password > To: "User questions and discussions about OTRS."<otrs(a)otrs.org> > Message-ID:<4fqagptea1axslrxabyvva3j.1307544321280(a)email.android.com> > Content-Type: text/plain; charset=utf-8 > >> > http://kb.mozillazine.org/Password_only_filled_after_entering_user_name > Have you checked the mozilla website to see if any of the fixes listed address the problem? I was unaware of the javascript component. > > Where it is likely possible to edit the OTRS login code to restore the password save feature, it seems that this is something that Mozilla should be addressing? Hello :-) Yes -- I checked that. BTW I found one more site that Firefox does not complete the username/password for. In this case it doesn't offer to remember it, either. The site is http://my.pogoplug.com/pickup/<UID> where I cannot give the UID because it is personal. That site uses JavaScript too. IDK enough about this issue to know if it is an OTRS issue, a Firefox issue or an OTRS-Firefox interaction issue. Best Charles

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OTRS : problem with date on Oracle
by Emiliano Sgrano 10 Jun '11

10 Jun '11

Hi all, I've installed otrs on Linux CentOS and Oracle as Database. Everythings works well, but in logs I have - Invalid Date '11-MAY-11'! - ORA-01861: literal does not match format string (DBD ERROR: error possibly near <*> indicator at char 252 in 'SELECT DISTINCT count(*) FROM ticket st, queue sq , ticket_history th WHERE sq.id = st.queue_id AND st.id = th.ticket_id AND sq.group_id IN (1, 2, 3, 26, 29, 61, 81) AND th.history_type_id IN (1, 27) AND th.state_id IN (2, 3) AND th.create_time <= <*>'2011-06-05 23:59:59' AND th.history_type_id IN (1, 27) AND th.state_id IN (2, 3) AND th.create_time >= In all files where needed, I've setted these variables as well, something like this : ORACLE_HOME=/home/oracle/instantclient NLS_DATE_FORMAT="YYYY-MM-DD HH24:MI:SS" NLS_LANG="AMERICAN_AMERICA.al32utf8" But, I always find these problems in logs. Where I'm getting wrong? Thanks -- Emiliano Sgrano

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why is the split function always giving a phone ticket
by Martignier, Philippe 10 Jun '11

10 Jun '11

Hi there, Still under 2.4.8 I have a question. Why is the split function always giving a phone ticket ? If the ticket is created by an incoming email, it should keep the same type of ticket ... because then when you do stats about tickets type you wont get reality ... Any response welcome Cheers, Philippe Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier(a)wipo.int<mailto:Philippe.Martignier@wipo.int> Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.

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How to self generate Customer ID from Customer tab in Agent interface?
by Rohit 10 Jun '11

10 Jun '11

Hi, I want to generate Customer ID automatically from the OTRS Software, not manually, in a particular format like[b] ABCD/0001/11-12[/b] and the next time it should generate to [b]ABCD/0002/11-12[/b], here 11-12 denotes the year, after completion of 2011 year, the format should change to [b]ABCD/000199/12-13[/b], please guide how can i achieve this, looking forward for your kind reply.

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Notifications (Event) - 'Subject match' regex
by Robert Poreba 09 Jun '11

09 Jun '11

Hi All, Is anybody using the 'Subject match' field in the Notifications (Event) ? I'm trying to figure out what kind of regular expressions can I use there. My example: I'm trying to match the following subject in the email we are getting: "Incident *Number* for product *Name* has been updated" I tried ".*Incident.*for product.*has been updated" as well as "*Incident*for product*has been updated" but neither worked. Btw, what kind of regex syntax is used by otrs? -- Thanks a lot, Robert

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hide empty fields
by 3ma media KG | Michael Dold 08 Jun '11

08 Jun '11

Hello, can anyone tell me how to hide empty fields in auto reply templates? iam working with the otrs variables and for example if customer title is not set it shows "-" in the email. is there some command like if not empty show variable and/or part of text in email? thank you michael

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Re: [otrs] Firefox does not remember otrs agent password
by "LQ Marshall" 08 Jun '11

08 Jun '11

> http://kb.mozillazine.org/Password_only_filled_after_entering_user_name Have you checked the mozilla website to see if any of the fixes listed address the problem? I was unaware of the javascript component. Where it is likely possible to edit the OTRS login code to restore the password save feature, it seems that this is something that Mozilla should be addressing? ----- Original Message ----- From:Charles <otrs(a)catcons.co.uk> To:otrs@otrs.org Sent:6/8/2011 4:24 Subject:Re: [otrs] Firefox does not remember otrs agent password " > Sent: Saturday, June 04, 2011 8:52 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password > > * Check password cache doesn't have multiple references... > Firefox doesn't fill the user name and password if you have multiple names > and passwords stored for a website (domain). If the user name field is not > empty then you may need to use the Delete key to clear the user name field > and then the Down key should open the drop down list. > > * Doesn't seem to be an OTRS Issue... > This doesn't seem to be an OTRS problem. OTRS does not use javascript for > the user login& unless you've modified the site code the browser password > save feature works. > > If I may suggest that you take a look at... > http://kb.mozillazine.org/Password_only_filled_after_entering_user_name > ... if the above isn't helpful. > > Last suggestion is to check with a Mozilla support group. > gl Hello :-) When otrs/index.pl is browsed with JavaScript disabled (using NoScript), OTRS displays "In order to experience OTRS, you'll need to enable JavaScript in your browser". On clicking in the Username box and typing (or pressing down arrow), nothing is displayed. Once JavaScript is enabled, typing displays characters. Typing the initial letter of the username in Firefox's Saved Passwords list for the site does not result in a drop down list of usernames beginning with that letter as it does for sites that Firefox has multiple usernames for (not surprising; I only have the one saved username for the OTRS server). Firefox does username and password completion for all other sites that it has them for. Versions: OTRS 3.0.8, Firefox 3.6.17. Best Charles --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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