July 2011 - otrs - OTRS mailing lists

Edit SLA: Label on Customer page?
by Gadow, Shawn 01 Jul '11

01 Jul '11

I am looking to change the SLA: label on the customer page to something like Issue: where would I change this at? Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer

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Machine name into ticket
by Gadow, Shawn 01 Jul '11

01 Jul '11

I would like to if it is possible (it was with my last ticket system) to pull the machine name from which the ticket was created into the ticket when it is created (in a separate field if possible)... If it is not possible to add the machine name to the ticket automatically then is it possible to add a required field directly between the SLA and Subject fields that could feed into the ticket when it is created? I know you can add fields to the bottom of the form as I have done that but I would rather have a required field in the location stated above rather than down under the text field I did some searching and couldn't find anything on this Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer

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Customer Frontend skins
by Gadow, Shawn 01 Jul '11

01 Jul '11

Does anyone know where I can get free custom customer frontend skins/templates? Thank you, Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer

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ITSM Notification : how attributes I can use?
by Stefano Boccanera 01 Jul '11

01 Jul '11

Hi I'm try to configure teh notification schema about ITSM Changes management. I'd like to know where I can find infos about 'attributes' available and rule sintax. I used ChangeState as attribute and it works fine, but I need to use different Change attributes to set the notification schema according to client's needs. best regards -- * Stefano Boccanera*

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RFI | How to create a new field as like Time Units | Help Needed
by Himanshu Arora 01 Jul '11

01 Jul '11

Hello, I just wanted to create a new field as like Time Units in OTRS 3.0, whenever I update the ticket and enter the hours / minutes / seconds so that it keeps on adding it, just as same as Time Units field work. Trying to do it from couple of days now and have no luck on this, would appreciate if someone can help me with this. Thanks, Him

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CC to OTRS with attachments
by Lars Jørgensen 01 Jul '11

01 Jul '11

Hi, When a customer sends an email to another person and Cc's OTRS to also create a ticket, attachments to that email does not appear in OTRS. Before I file a bug on this, I would like to know if this is intended behaviour? -- Lars

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