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September 2011

45 participants
102 discussions

Some questions to the ITSM package
by Aleksandar Lazic 01 Sep '11

01 Sep '11

Dear listmembers. I'am very interested into the ITSM Package of OTRS. I have now installed the latest packages and took a look into the solution. First of all thanks for your huge work. I miss some functions. 1.) Handl & maintain Contracts 2.) Contracts <=> SLA connections 3.) Sign a pdf => maybe I have overseen this. If anybody interested in this issues than I can explain it a little bit ;-) Cheers Aleks

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Schedule Statistics file to be generated twice a day
by Paul.Andurnache＠aviva.ro 01 Sep '11

01 Sep '11

Hello, Can a schedule be created to generate a certain raport from Statistics -> Overview ? Thanks, Paul Andurnache Junior Security Officer Aviva Group Romania Tel: +4 021 2038300 Fax: +4 021 2038301 Email: paul.andurnache(a)aviva.ro www.aviva.ro Aviva Asigurari de Viata SA - str. Buzesti 76-80, et. 1-3, sector 1, Bucuresti, cod 011017 - Tel. 021-203.83.00, Fax 021 203 83 01 Aviva Societate de Administrare a unui Fond de Pensii Privat - str. Buzesti 76-80, et. 4, sector 1, Bucuresti, cod 011017 - Tel. 021 203 84 00, Fax 021 203 84, 02 Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Aviva shall be understood as neither given nor endorsed by it Prezentul mesaj poate contine informatii confidentiale. In cazul in care nu sunteti persoana mentionata ca destinatar (sau persoana nominalizata pentru a trimite mesajul catre destinatar), nu puteti copia sau trimite acest mesaj catre o terta persoana. In acest caz, va rugam sa stergeti acest mesaj si sa anuntati emitentul prin trimiterea unui raspuns. Va rugam sa ne anuntati imediat in cazul in care dumneavoastra sau angajatorul dumneavoastra nu accepta comunicarea unor astfel de mesaje prin intermediul email-ului. Opiniile, concluziile sau orice alte informatii din acest mesaj care nu au legatura cu activitatea companiei Aviva vor fi interpretate ca nefiind date sau aprobate de catre aceasta. Please don't print this e-mail unless you really need to.

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